Mercedes-Benz of Plano - Service Center

John the service manager was very courteous I got the problem fixed. I liked the alto ride to home and also the ride from home to the service center to pick up my car problem fixed. I liked the alto ride to home and also the ride from home to the service center to pick up my car More

I came to this dealership after getting terrible/NO service from the McKinney Mercedes dealership. What a refreshing difference the Plano location is! service from the McKinney Mercedes dealership. What a refreshing difference the Plano location is! More

Jay Henderson and team are excellent! Great customer service. Answered all of my questions and went up and beyond. Great customer service. Answered all of my questions and went up and beyond. More

Excellent service and attention to details is superior. Also, The sales team is first class Also, The sales team is first class More

Eric Alejandrez My service advisor is very helpful and makes sure everything is taken care of as soon as I drive into the Service Center. Very fortunate to have him as my advisor makes sure everything is taken care of as soon as I drive into the Service Center. Very fortunate to have him as my advisor More

I have always received great service from this dealership! Everyone that I have ever dealt with have been courteous and pleasant to work with! I will continue to do business with them! Their lobby dealership! Everyone that I have ever dealt with have been courteous and pleasant to work with! I will continue to do business with them! Their lobby is always clean and inviting, as is the service drive through! My service manager that I had today was Jacobi! He was very pleasant, and kept me aware of what was being done to my car, and how long it would take, as well as expected cost! The only disappointment I had was that my key fob could not be repaired, and that a new one was around $800! It’s my fault it was ran over and no longer working, but still disappointed in not having an extra key fob! More

Always helpful and professional. Not sure way I need to use 15 words .I like the people. Not sure way I need to use 15 words .I like the people. More

The requested service was completed by end of day and Alto ride service worked well. Alto ride service worked well. More

Mercedes-Benz of Plano is my go to dealership for all of my vehicles whether it’s a purchase, lease or service. Darren is my go to Sales Advisor and Jacobi is now my go to Service Advisor. Both of them ha my vehicles whether it’s a purchase, lease or service. Darren is my go to Sales Advisor and Jacobi is now my go to Service Advisor. Both of them have very warm, attentive and pleasant personalities. Darren I have worked with since 2019 and Jacobi just today since my original Service Advisor is no longer around. Jacobi did not miss a beat and I will be sure to schedule with him for all of my vehicles service needs going forward. The dealership is always immaculate and they way they have the cars staged is like a museum. For the most part everyone I encounter is pleasant and I highly recommend this place for all of your Mercedes needs. More

The service staff was very professional and courteous and kept me informed. Some parts were back ordered and therefore my car was in the shop longer than expected. kept me informed. Some parts were back ordered and therefore my car was in the shop longer than expected. More