Mercedes-Benz of Plano - Service Center

This is a 5 star review for Tristan Powers. Tristan has a keen sense of what customer service should be. Thank you for solving my problem and listening to me. Tristan has a keen sense of what customer service should be. Thank you for solving my problem and listening to me. More

The MB/Plano service department manager Daniel is excellent in addressing issues and answering questions for loyal customer. I’ve been a MB/Plano customer since the very beginning of purchasing E350 excellent in addressing issues and answering questions for loyal customer. I’ve been a MB/Plano customer since the very beginning of purchasing E350. I’m extremely satisfied with the level of care and attention I’ve received. Thank you so much. More

Always very professional. and courteous. Answers all questions and very upfront about all serviices to be rendered. and courteous. Answers all questions and very upfront about all serviices to be rendered. More

Finance department is terrible. Try to gouge loyal customers on prepaid maintenance plan. Received a quote for two prepaid maintenance services, 50 and 60k. Was quoted 2,480. Pu Try to gouge loyal customers on prepaid maintenance plan. Received a quote for two prepaid maintenance services, 50 and 60k. Was quoted 2,480. Purchased exact same plan from a different MB dealer in the Metroplex for 700. less. Will never go back to MB Plano More

I am looking into changing my dealership for services on my 2022 CLA 250; if I could give a negative -5 rating I would. On Saturday, December 16th I left my car for maintenance at the dealership. They gav my 2022 CLA 250; if I could give a negative -5 rating I would. On Saturday, December 16th I left my car for maintenance at the dealership. They gave me a loaner and said they would call with the analysis of what was needed. I received the call after 3:00pm and he said my car needed two new tires. I declined the service and asked about the brakes, he said he would call after they checked them; he never called. At 4:40pm we received a text that the car was ready for pickup, so we headed to the dealership and arrived at 5:10pm. The manager informs us that they close at 5:00pm. How do you text at 4:40pm and expect the client to be there before 5:00pm, and you don't have the courtesy of calling and explaining that they close at that time? Also, the reason we were in a hurry to get there before they closed is that they told us that if we kept the loaner, they would charge us. We had to wait for the car more than 20 minutes, when I see the car it was not washed, but that is not what upset me. On the receipt it said that they had checked the tire pressure and put some air on those that needed it, but the tire pressure light was on, and when I checked the App, the tire pressure on three of the 4 had a warning. I took pictures of the App and of the warning light. I cannot believe they would return a car without addressing the tire issue and have the nerves to write on the receipt that they had fixed it. Also, the tire that was replaced was all dirty and greasy, no one had the courtesy of cleaning it. Very bad customer service and a lack of communication. I need to find another place where to service my car. More

I had my car returned to me after leaving it over this dealership for 2 days of service; with some areas of the car not clean and the windshield fluid not topped up. So much for whopping $2,040 for an “A dealership for 2 days of service; with some areas of the car not clean and the windshield fluid not topped up. So much for whopping $2,040 for an “A service. Disappointed is an understatement! I am beyond xxxx at this point. More

Scheduled oil change on a 2022 AMG GLC Coupe with 7k miles. Since I wouldn't pay extra for the maintenance vs just oil change, so they wouldn't turn off the service light. While the car was being servic miles. Since I wouldn't pay extra for the maintenance vs just oil change, so they wouldn't turn off the service light. While the car was being serviced, I was going to purchase a new AMG SL43. They lost a sale and I'll never go back to these money grubbers again. Go elsewhere. More

Warning, Mika is Selling service not needed… Just had my Carbon cabin air filter changed and she sold it to me again for the A7, she would not listen to me explain it was just replaced and she said she does Carbon cabin air filter changed and she sold it to me again for the A7, she would not listen to me explain it was just replaced and she said she does not look at the 50,000 as that was 10,000 miles (6 Mo) ago… and if I wanted the A7 maintenance reset I had to pay 619 dollars.WHAT A RIP OFF for an oil change. Learned my lesson and will not be back. More

Appointment was easy service team professional and knowledgeable in addressing my concerns and keeping me up to date on the servicing of my vehicle knowledgeable in addressing my concerns and keeping me up to date on the servicing of my vehicle More