Mercedes-Benz of Plano - Service Center

Thanks to Jacobie. He stayed on top of my repair & kept me informed. Also used his influence to try to expedite the replacement of my battery since I had to remain ther He stayed on top of my repair & kept me informed. Also used his influence to try to expedite the replacement of my battery since I had to remain there during the service - he even offered to drive me home & pick me up when it was ready. Appreciated his kindness and attention to detail. More

Very polite and nice place to purchase your vehicle. We'll stocked with new and pre-owned We'll stocked with new and pre-owned More

Very professional. Great service. Sabrina was excellent! They always go above and beyond to insure great service Great service. Sabrina was excellent! They always go above and beyond to insure great service More

I bring my GLS 450 to the dealership for issue related to Airmatic system, impacting one side of my car sagging, while in the park, but soon I start my car it stabilizes all tires and runs perfectly fine, bu Airmatic system, impacting one side of my car sagging, while in the park, but soon I start my car it stabilizes all tires and runs perfectly fine, but i decided to have dealership checked about the root cause and get it fixed, my car stays in the dealership for Three days, and they replace air compressor, saying this was the issue, and you car is now fixed, but within a week i started to have the same problem, but this time the whole back of the car get impacted, and malfunction sign appears, inform service advisor, bring my car back, and after two three days of inspecting, they said that the air bags for both rear suspension need to be replaced, when I ask that why you change the compressor before, but they have no clear answer, I had no choice but to agree, assuming that the information is coming from Mercedez benz service advisor, and they keep the car for another three four days, and after I got the car and drove for 5-6 miles, it shows the same malfunction sign and sunk in the back again, towed the vehicle back, they recommend another part to be replaced, and keep my car for almost a week, but the issue remains. In the meanwhile I had a conversation with service manager and inform him that my car is in worse shape now, even after spending more than 4000k, and they are unable to identify the actual problem. I did send an email to service GM ( Daniel), and ask him to refund all my money, and I will get my car fixed from other dealership, since you guys take over 20 days, four visits, over 4k payment, but issue remains, but his advise is to bring it back so they can replace other parts and charge me more. I was so frustrated with all this, that I trade my beautiful GLS and bought another car. During the whole process, i bee communicating with service manager, service GM, my service advisor, but no one help me out. I will never recommend anyone to trust Mercedez dealership of Plano for service, they just rip you off, and frustrate you up to the extent that you keep paying them, as they want, or replace the car. Please note that I love my GLS 450, but this experience make me chose another make rather then Mercedez, and only because of one bad dealreship exeriance. More

Awesome young man. I’ve known him since 2020 when I purchased my first Mercedes from MBPlano. It was my second Benz overall and because of Darren’s expertise and level I’ve known him since 2020 when I purchased my first Mercedes from MBPlano. It was my second Benz overall and because of Darren’s expertise and level of service. I went on to purchase 2 more from him. He’s the absolute best’ More

This is a 5 star review for Tristan Powers. Tristan has a keen sense of what customer service should be. Thank you for solving my problem and listening to me. Tristan has a keen sense of what customer service should be. Thank you for solving my problem and listening to me. More

The MB/Plano service department manager Daniel is excellent in addressing issues and answering questions for loyal customer. I’ve been a MB/Plano customer since the very beginning of purchasing E350 excellent in addressing issues and answering questions for loyal customer. I’ve been a MB/Plano customer since the very beginning of purchasing E350. I’m extremely satisfied with the level of care and attention I’ve received. Thank you so much. More

Always very professional. and courteous. Answers all questions and very upfront about all serviices to be rendered. and courteous. Answers all questions and very upfront about all serviices to be rendered. More