Mercedes-Benz of Plano - Service Center

I am looking into changing my dealership for services on my 2022 CLA 250; if I could give a negative -5 rating I would. On Saturday, December 16th I left my car for maintenance at the dealership. They gav my 2022 CLA 250; if I could give a negative -5 rating I would. On Saturday, December 16th I left my car for maintenance at the dealership. They gave me a loaner and said they would call with the analysis of what was needed. I received the call after 3:00pm and he said my car needed two new tires. I declined the service and asked about the brakes, he said he would call after they checked them; he never called. At 4:40pm we received a text that the car was ready for pickup, so we headed to the dealership and arrived at 5:10pm. The manager informs us that they close at 5:00pm. How do you text at 4:40pm and expect the client to be there before 5:00pm, and you don't have the courtesy of calling and explaining that they close at that time? Also, the reason we were in a hurry to get there before they closed is that they told us that if we kept the loaner, they would charge us. We had to wait for the car more than 20 minutes, when I see the car it was not washed, but that is not what upset me. On the receipt it said that they had checked the tire pressure and put some air on those that needed it, but the tire pressure light was on, and when I checked the App, the tire pressure on three of the 4 had a warning. I took pictures of the App and of the warning light. I cannot believe they would return a car without addressing the tire issue and have the nerves to write on the receipt that they had fixed it. Also, the tire that was replaced was all dirty and greasy, no one had the courtesy of cleaning it. Very bad customer service and a lack of communication. I need to find another place where to service my car. More

I had my car returned to me after leaving it over this dealership for 2 days of service; with some areas of the car not clean and the windshield fluid not topped up. So much for whopping $2,040 for an “A dealership for 2 days of service; with some areas of the car not clean and the windshield fluid not topped up. So much for whopping $2,040 for an “A service. Disappointed is an understatement! I am beyond xxxx at this point. More

Scheduled oil change on a 2022 AMG GLC Coupe with 7k miles. Since I wouldn't pay extra for the maintenance vs just oil change, so they wouldn't turn off the service light. While the car was being servic miles. Since I wouldn't pay extra for the maintenance vs just oil change, so they wouldn't turn off the service light. While the car was being serviced, I was going to purchase a new AMG SL43. They lost a sale and I'll never go back to these money grubbers again. Go elsewhere. More

Warning, Mika is Selling service not needed… Just had my Carbon cabin air filter changed and she sold it to me again for the A7, she would not listen to me explain it was just replaced and she said she does Carbon cabin air filter changed and she sold it to me again for the A7, she would not listen to me explain it was just replaced and she said she does not look at the 50,000 as that was 10,000 miles (6 Mo) ago… and if I wanted the A7 maintenance reset I had to pay 619 dollars.WHAT A RIP OFF for an oil change. Learned my lesson and will not be back. More

Appointment was easy service team professional and knowledgeable in addressing my concerns and keeping me up to date on the servicing of my vehicle knowledgeable in addressing my concerns and keeping me up to date on the servicing of my vehicle More

Took my vehicle in for a fuel leak recall. Picked up vehicle and passenger window was inoperable, they must have leaned on it and broken the regulator when doing a sunroof recall which I NEVER Picked up vehicle and passenger window was inoperable, they must have leaned on it and broken the regulator when doing a sunroof recall which I NEVER asked for or gave approval for them to replace. The fuel pump cover under the seat in the passenger compartment was not sealed correctly and bolts were missing. The sunroof was not installed correctly and wsa not corrected after taking it back. So summary... shoddy work and doing work not authorised or requested. More

Very patient and took the time to answer all my questions. Sent me detailed quotes and what is critical maintenance. Got my car back as promised, changed the battery in my key fab and cleaned my ca questions. Sent me detailed quotes and what is critical maintenance. Got my car back as promised, changed the battery in my key fab and cleaned my car. Great experience. Used Alto for transportation and that was a great experience as well. More

ONE STAR IS TOO MUCH! My wife took her E350 MB into MB of Plano for an A service (51,091 miles) last week. They informed her that the following needed to be repaired/ My wife took her E350 MB into MB of Plano for an A service (51,091 miles) last week. They informed her that the following needed to be repaired/replaced: 1) Oil Leak from the front Covers on Engine ($1,321.69), 2) Battery Failed Loan Test/Replace Battery ($456.85) and Replace Wipers ($93,75). Something didn't seem right so she took her car to Ray & George at Silverstar (where we should have gone to begin with). After a complete diagnostic test, NONE of those issues were present. The oil lead was because when they did the A service, they did not tighten the oil filter, the battery tested great and the wipers didn't need to be replaced. We've known Ray & George for 15 years and we will never make the mistake of going back to Mercedes Benz of Plano. More

Received excellent service from Chad Bunton including A2 maintenance & winshield replacement. Chad is a professional. maintenance & winshield replacement. Chad is a professional. More

Somethings changed at Mercedes-Benz of Plano service, as of this year I have had 2 unpleasant encounters with them. 1. Tried to schedule an appointment for a cabin air filter change they wanted 4 weeks t of this year I have had 2 unpleasant encounters with them. 1. Tried to schedule an appointment for a cabin air filter change they wanted 4 weeks to do this. 2. Something went wrong with the electrical system had to tow it in I waited in the lobby for 45 minutes being ignored before anything was said or done. Now three days later when I called to check vehicle status the response was they are working on it. When I asked to speak to the Service Manager I was told they were unavailable. What happened to you people? More