Mercedes-Benz of Plano - Service Center

Mb plano provides timely, quality service and our service advisor, Aly Lalani, ensures every detail is properly taken care of. Keep up the good work guys. advisor, Aly Lalani, ensures every detail is properly taken care of. Keep up the good work guys. More

As always, I want to take a moment to commend Manny Rodriguez for his outstanding service, professionalism and dedication, his help has been the only bright spot in my experience owning a Mercedes. Rodriguez for his outstanding service, professionalism and dedication, his help has been the only bright spot in my experience owning a Mercedes. I must express my deep disappointment with the quality of the 2021 GLE 350 4Matic. After the first year of ownership, it has been plagued with issues, the most concerning being a piston failure, which fortunately was covered by my extended warranty. For a luxury brand like Mercedes, such a major mechanical failure in a 3 year old vehicle is both unacceptable and embarrassing. This is not the level of reliability one expects from a premium automaker and it has severely impacted my confidence in the brand. This is only one of the many issues I've had with the car since ownership. More

Professional, friendly, and excellent customer service. I will be back for any future services. Thank you! I will be back for any future services. Thank you! More

scheduled on time . Employees are all polite and helpful . Being here for 7 years. Always good service Employees are all polite and helpful . Being here for 7 years. Always good service More

Amazing detail and service. I’m so happy with my GLE350 and Johnny in service is wonderful! I’m so happy with my GLE350 and Johnny in service is wonderful! More

Always professional and efficient. I’m very busy running my own business so time is something I have none of to waste. They are very friendly and get me on my way as fast as possible w I’m very busy running my own business so time is something I have none of to waste. They are very friendly and get me on my way as fast as possible which is exactly what I need in a dealership. More

Jacobie Williams was a delightful person. My car was fixed rapidly and washed when I received it. I was provided with a shuttle back to work in the abcense of a loaner. I am coming back for m My car was fixed rapidly and washed when I received it. I was provided with a shuttle back to work in the abcense of a loaner. I am coming back for maintenance for sure! More

Bought my 2023 GLA from here in 2023 and from the beginning until till now it’s been wonderful. I’ve moved a bit away from this dealership, but I still come back to get my service because of how grea beginning until till now it’s been wonderful. I’ve moved a bit away from this dealership, but I still come back to get my service because of how great the employees are here. More

Amazing place to service your car! Very thorough and kind ! Love it here and Eric at the service department is the best ! Very thorough and kind ! Love it here and Eric at the service department is the best ! More

Very Very Nice customer service , Facility ran like a welled oil machine. They were very nice and friendly. welled oil machine. They were very nice and friendly. More