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Mercedes-Benz of Plano - Service Center

Plano, TX

4.7
1,252 Reviews
Call Service Center (972) 599-0909

1,252 Reviews of Mercedes-Benz of Plano - Service Center

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September 04, 2022

Eli is great to work with, always on top of his game! Not a first service visit with him and all I can say is - Great experience every time, my Mercedes leaves shop in great shape every time! Thank you!! More

by Tony K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Garcia
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Sep 05, 2022 -

Mercedes-Benz of Plano responded

Tony, thank you for sharing 5-star praise! We're glad to hear Eli is great to work with! We appreciate your endorsement. See you next time. Take care!

September 04, 2022

The dealership is clean everyone is respectful and helpful. always treated with kindness. They also make sure that their customers are satisfied More

by Alora
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clay Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexandro Alvarez
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Sep 05, 2022 -

Mercedes-Benz of Plano responded

Alora, thank you for sharing 5-star praise! We're happy to hear our team is respectful, helpful and kind! We appreciate your endorsement. See you next time. Thanks again!

September 03, 2022

I received excellent service at this dealership, and look forward to our next service experience. I would recommend my service representative, Aly, to everyone! More

by aschwendeman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aly Lalani , Sabrina Ozminkowski
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Sep 03, 2022 -

Mercedes-Benz of Plano responded

aschwendeman, thank you for your 5-stars. We're glad to hear Aly and the rest of our team provided excellent service and earned your recommendation! We appreciate your feedback and look forward to serving you additionally next time. Take care!

Sep 03, 2022 -

aschwendeman responded

Sabrina Ozminkowski is one of the best sales representatives I have worked with at Mercedes. She helped us transition smoothly through the purchase of our lease. She was professional, personable and very quickly followed through with any follow up questions/concerns. I would definitely recommend her to my friends and would gladly work with her again!

Sep 04, 2022 -

Mercedes-Benz of Plano responded

aschwendeman, thank you for your note about Sabrina Ozminkowski! We're happy to hear she is professional, personable and earned your recommendation! We look forward to serving you again in the future. Thanks again!

September 02, 2022

Wonderful service from start to finish. Thank you very much! I will always take my car here for service. More

by Cherry Vasquez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Garcia
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Sep 02, 2022 -

Mercedes-Benz of Plano responded

Cherry, thank you for your 5-stars. We're happy to hear our team provided wonderful service from start to finish! We appreciate your feedback and look forward to serving you additionally next time. Take care!

September 02, 2022

I would rate this dealership top of the scale from the professional appearance of the employees to the expert advice and knowledge they delivered thruout my visit, especially Eli!! More

by Dixie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli
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Sep 02, 2022 -

Mercedes-Benz of Plano responded

Dixie, thank you for your 5-stars. We're pleased to hear Eli and our team were professional and knowledgeable! We appreciate your feedback and look forward to serving you additionally next time. Take care!

September 02, 2022

Great experience at the Plano location. They always helpful and everyone is nice to work with at the dealership. More

by rondap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Berry
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Sep 02, 2022 -

Mercedes-Benz of Plano responded

rondap, thank you for your 5-stars. We're glad to hear our team is helpful and nice to work with! We appreciate your feedback and look forward to serving you additionally next time. Best wishes!

September 01, 2022

Jay Henderson is a rockstar and the whole service department is very accommodating! They provide me with a shuttle every time and their communication and technology to keep you updated along the way More

by Codycarson817
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
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Sep 02, 2022 -

Mercedes-Benz of Plano responded

Cody, thank you for your 5-stars. We're happy to hear Jay Henderson is a rockstar and our team kept you updated along the way! We appreciate your feedback and look forward to serving you additionally next time. Take care!

September 01, 2022

This the best Mercedes service center in town and Aly is their best service advisor. highly recommned to have your car serviced at this dealership. More

by jopin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aly Lalani
Report | Print
Sep 02, 2022 -

Mercedes-Benz of Plano responded

jopin, thank you for your 5-stars. We're glad to hear Aly earned your recommendation! We appreciate your feedback and look forward to serving you additionally next time. Best wishes!

September 01, 2022

Dealer performed a recall for mercedes. Car did not run correctly when it was done. Returned to get it repaired. They finally got it running then knocked the head washer off. Very poor serv More

by delka-repair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark henry
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August 31, 2022

The labor cost is too much for an hour on each part. I spent over 1000 on labor when parts was less than $500... More

by lwalk82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Morgan
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Sep 01, 2022 -

Mercedes-Benz of Plano responded

lwalk82, thanks for sharing constructive praise regarding yoru experience with us in service. Unfortunately, the price of the part does not always correlate to the price/ amount of labor that is required to install it. Some parts can require other parts of the vehicle be disassembled to install. If you'd like to to go over the work necessary for your repair, reach out to our Service Manager, Ben Mitchel directly at BMitchel@mbplano.com or ‭(214) 547-2939 and he would be happy to cover those details‬. Talk soon. Best wishes.

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