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Mercedes-Benz of Plano - Service Center

Plano, TX

4.4
1,139 Reviews

1,139 Reviews of Mercedes-Benz of Plano - Service Center

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November 18, 2023

I had my car returned to me after leaving it over this dealership for 2 days of service; with some areas of the car not clean and the windshield fluid not topped up. So much for whopping $2,040 for an “A More

by Aisha.S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin Delgado
Nov 19, 2023 -

Mercedes-Benz of Plano responded

Aisha, thank you for sharing feedback regarding your recent A1 Service visit. We apologize that the free wash included with service was not up to your standards. We appreciate your note and ensure you we are passing your feedback along to our leadership for review. If you're ever near by, stop in the drive and we'd be happy to get you topped off on windshield fluid. We look forward to providing improved experiences on future visits. Safe travels. Bests wishes!

September 26, 2023

Scheduled oil change on a 2022 AMG GLC Coupe with 7k miles. Since I wouldn't pay extra for the maintenance vs just oil change, so they wouldn't turn off the service light. While the car was being servic More

by dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Asi
Sep 26, 2023 -

Mercedes-Benz of Plano responded

Dan, we’re sorry that you were frustrated that our service team could not turn off the service light without completing the full service interval. Unfortunately, this is a policy of Mercedes-Benz that we are not allowed to turn the light off without completing the entire service. All Mercedes-Benz dealerships should abide by this rule or ultimately can face penalties. We wish that we could do this for you and other customers, but this is Mercedes-Benz’s way of ensuring that vehicles have had proper service to retain warranty and longevity over time. If you have questions or concerns about this policy, you may reach out to our Service Manager, Daniel Adams directly at DAdams@mbplano.com or 214-547-2877. Daniel has read your note and would be happy to chat with you. Take care. Best wishes!

Sep 26, 2023 -

dan responded

So be it, but the service at 7500 miles would have resulted in a check list of items not needing immediate attention. I was there to purchase a car. I'll buy it from the dealer in Gilbert AZ where I purchased my current car. Talked to European Imports in Grapevine and they'll take care of my car and the service light. I had an appointment yesterday at 12:30 and had to wait 15 minutes for service writer and then was told it was a 2 hour wait. Horrible service and you lost a sale.

Sep 26, 2023 -

Mercedes-Benz of Plano responded

We hear your feedback and understand your sentiment. We will pass your note along to our leadership. We are only doing what the manufacturer expects of us when it comes to service policies. We're always here to assist if anything changes. Best wishes!

May 16, 2023

Warning, Mika is Selling service not needed… Just had my Carbon cabin air filter changed and she sold it to me again for the A7, she would not listen to me explain it was just replaced and she said she does More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mika Claypool
May 16, 2023 -

Mercedes-Benz of Plano responded

Don, we apologize that your experience with us in service was 1-star. We passed your feedback along to our leadership would like to speak with you regarding your feedback. Unfortunately, we could not locate you in our system under "Don M" and wanted to leave our Service Manager, Daniel Adam's contact information behind so that you may contact him at your convenience. Daniel can be reached at DAdams@MBPlano.com or 214-547-2877. Talk soon. Best wishes!

December 16, 2022

Appointment was easy service team professional and knowledgeable in addressing my concerns and keeping me up to date on the servicing of my vehicle More

by pambradley9910
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Wimby
Dec 16, 2022 -

Mercedes-Benz of Plano responded

pambradley9910, thank you for leaving 5-stars! We're glad to hear our team is professional and knowledgeable! We appreciate your praise. We look forward to serving you additionally in the future. Thanks again!

December 14, 2022

Took my vehicle in for a fuel leak recall. Picked up vehicle and passenger window was inoperable, they must have leaned on it and broken the regulator when doing a sunroof recall which I NEVER More

by SCB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Peters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Williams
Dec 19, 2022 -

Mercedes-Benz of Plano responded

SCB, we apologize that your service experience with us was less than pleasant. We are having trouble locating you in our system under SCB initials alone. As such, we invite you to contact our Service Manager, Daniel Adams directly at DAdams@MBPlano.com or 214-547-2877. Daniel has read your note and standing by to go over the issues you mention. We look forward to connecting with you and apologize for the lacking expeirence. Talk soon. Best wishes!

December 03, 2022

Very patient and took the time to answer all my questions. Sent me detailed quotes and what is critical maintenance. Got my car back as promised, changed the battery in my key fab and cleaned my ca More

by tnaguib
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
Dec 03, 2022 -

Mercedes-Benz of Plano responded

tnaguib, thanks for sharing 5-stars! We're happy to hear our team is patient and provided a great experience! We appreciate your feedback and look forward to serving you again next time. Best wishes!

November 19, 2022

ONE STAR IS TOO MUCH! My wife took her E350 MB into MB of Plano for an A service (51,091 miles) last week. They informed her that the following needed to be repaired/ More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DON'T REMEMBER
Nov 22, 2022 -

Mercedes-Benz of Plano responded

Steve, we apologize that your wife's service experience for her E350 did not go as planned. We passed your feedback along to our management and our Service Manager, Daniel Adams noted he reached by phone out a few times to discuss the experience and offer to have our Shop Foreman meet and chat with you and your wife regarding our assessment of the vehicle but was unsuccessful at getting you on the phone. If you would like to capitalize on Daniel's offer, you may reach Daniel directly at DAdams@mbplano.com or 214-547-2877. Talk soon. Best wishes.

November 10, 2022

Received excellent service from Chad Bunton including A2 maintenance & winshield replacement. Chad is a professional. More

by Stan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Bunton
Nov 10, 2022 -

Mercedes-Benz of Plano responded

Stan, thanks for stopping by to leave us 5-stars. We're happy to hear Chad Bunton provided excellent service! We appreciate your praise. See you next time. Take care!

November 09, 2022

Somethings changed at Mercedes-Benz of Plano service, as of this year I have had 2 unpleasant encounters with them. 1. Tried to schedule an appointment for a cabin air filter change they wanted 4 weeks t More

by dlballinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Gleason
1.0
This rating includes all reviews, with more weight given to recent reviews.
Clay Thorne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Peters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Reininger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Williams
Nov 10, 2022 -

Mercedes-Benz of Plano responded

dlballinger, we apologize that your experiences with us in service have been less than pleasant. We are passing your feedback along to our leadership for review. If you need additionally follow up, you may contact our management directly at social@MBPlano.com. We look forward to opportunities to better serve you moving forward. Best wishes.

November 05, 2022

Excellent service and helpful staff. The dealership location is very convenient. The use of a loaner car makes a lot of difference. More

by jgmartinez01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Delgado
Nov 05, 2022 -

Mercedes-Benz of Plano responded

jgmartinez01, thanks for stopping by to leave us 4-stars. We're pleased to hear our team provides excellent service and is helpful! We appreciate your praise. See you next time. Thanks again!