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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,378 Reviews

1,378 Reviews of Mercedes-Benz of Plano - Service Center

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February 28, 2025

Very accommodating staff, professional and experienced. I’m a dedicated customer and will make my next purchase here! More

by Heather R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Bunton
Feb 28, 2025 -

Mercedes-Benz of Plano responded

Heather, thank you for sharing 5-stars! We're happy to hear our team is accommodating, professional and experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

February 28, 2025

Justin Burkhardt, the service rep I worked with, was very good. Sharp, knowledgeable, and open communicator. More

by sorsini14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Burkhardt
Mar 01, 2025 -

Mercedes-Benz of Plano responded

sorsini14, thank you for your 5-star praise. We appreciate your positive feedback noting your time with Justin and we look forward to serving you additionally in the future. Best wishes!

February 27, 2025

Clean, organized, friendly people, willing to help. I had heard pros and cons about this dealership and thought I try it . More

by Chemist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department Candace Lewis
Feb 27, 2025 -

Mercedes-Benz of Plano responded

Chemist, thank you for sharing praise and noting our clean, organized facility and friendly people! We appreciate your kind words. Let us know when we may have the pleasure to serve you additionally. Thanks again!

February 27, 2025

The service provided was prompt and very professional. I was very comfortable with process and my service agent, Johnny Robles, was very helpful. More

by bsimmons8630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Robles
Feb 27, 2025 -

Mercedes-Benz of Plano responded

bsimmons8630, thank you for sharing 5-stars and noting that Johnny was helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

February 27, 2025

Awesome Service Advisor and very fast work. Very good communication and excellent service from all involved. More

by Sherman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Burkhardt
Feb 27, 2025 -

Mercedes-Benz of Plano responded

Sherman, thank you for sharing 5-stars and noting that our service team was timely and communicated effectively! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

February 27, 2025

Job has been completed on time as promised by Sabrina. She provided the status frequently and after completing the job, my car got cleaned and vacuumed. Great job Sabrina! More

by vnallajk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
Feb 27, 2025 -

Mercedes-Benz of Plano responded

vnallajk, thank you for sharing 5-stars and noting that Sabrina was great to work with! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

February 27, 2025

I have already sent one it,, but I would give it a try again. Candace Lewis is the one to ask for! Very good 👍 More

by Chemist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Feb 27, 2025 -

Mercedes-Benz of Plano responded

Chemist, thank you for sharing 5-stars! We're happy to hear Candace Lewis earned your recommendation! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

February 27, 2025

I've been doing business with this deadership for many , many years, even when it was Ewing auto house. Techs are competent and service is good. More

by E3dallas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aly
Feb 27, 2025 -

Mercedes-Benz of Plano responded

E3dallas, thank you for sharing 5-stars! We're pleased to hear our team provides good service and earned your continued business! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

February 27, 2025

I’m a former National Sales Manager for Lithia & Driveway, the largest automotive group in America, and I can confidently say that Manny is outstanding. His exceptional service and dedication to cus More

by Brian Lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
Feb 27, 2025 -

Mercedes-Benz of Plano responded

Brian, thank you for sharing 5-stars! We're happy to hear Manny is outstanding! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

February 27, 2025

I continue to be impressed with your customer service experience! Sabrina was fantastic as ALWAYS, and your staff is always so helpful and kind. 100% satisfied!!! More

by BrookeL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
Feb 27, 2025 -

Mercedes-Benz of Plano responded

BrookeL, thank you for sharing 5-stars! We're pleased to hear Sabrina is always fantastic! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!