Mercedes-Benz of Plano - Service Center

The service staff was very professional and courteous and kept me informed. Some parts were back ordered and therefore my car was in the shop longer than expected. kept me informed. Some parts were back ordered and therefore my car was in the shop longer than expected. More

Mercedes-Benz of Plano is my go to dealership for all of my vehicles whether it’s a purchase, lease or service. Darren is my go to Sales Advisor and Jacobi is now my go to Service Advisor. Both of them ha my vehicles whether it’s a purchase, lease or service. Darren is my go to Sales Advisor and Jacobi is now my go to Service Advisor. Both of them have very warm, attentive and pleasant personalities. Darren I have worked with since 2019 and Jacobi just today since my original Service Advisor is no longer around. Jacobi did not miss a beat and I will be sure to schedule with him for all of my vehicles service needs going forward. The dealership is always immaculate and they way they have the cars staged is like a museum. For the most part everyone I encounter is pleasant and I highly recommend this place for all of your Mercedes needs. More

Service was awesome service manager was great. They were fast and pleasant. I would recommend them to anyone that has a Mercedes. They were fast and pleasant. I would recommend them to anyone that has a Mercedes. More

This dealership was outstanding! ! Had my GL450 at a shop in Rowlett for over two weeks and I got frustrated and had it towed to Mercedes of Plano on a tues and had it ready on thurs ! Had my GL450 at a shop in Rowlett for over two weeks and I got frustrated and had it towed to Mercedes of Plano on a tues and had it ready on thurs and for $1500 LESS!!! More

Although my daughters car is our older 2010 c300 she was treated with respect The vehicle was serviced well and checked No unnecessary upsells were attempted Very cool treated with respect The vehicle was serviced well and checked No unnecessary upsells were attempted Very cool More

They were courteous, time effective with my vehicle, and had great communication while I was waiting. had great communication while I was waiting. More

Service performed while I waited in a very comfortable environment Vehicle delivered as promised on time environment Vehicle delivered as promised on time More

It is a clean, professional, straightforward and accurate service. The location is very convenient to access. service. The location is very convenient to access. More

Very curteous service. Happy for it. Will recommend to friends and family. Will choose this placr Happy for it. Will recommend to friends and family. Will choose this placr More

Great job by all staff from the people that greet you to the person that handles the loaners and the service advisor the person that handles the loaners and the service advisor More