Mercedes-Benz of Plano - Service Center

Terrible Service! If you are financially successful an want to purchase a car, stay away from Mercedes. I bought a new 2014 ML350 and started having issues by the 2nd week. Then i call and ask specificall want to purchase a car, stay away from Mercedes. I bought a new 2014 ML350 and started having issues by the 2nd week. Then i call and ask specifically for a mercedes loaner which they said "absolutely, dont worry its taken care of" and I get to the dealership and they walk me over to Enterprise rent a car. Ridiculous! They said they only have 5 loaner vehicles. This is unacceptable for a high end car dealership. Maybe its a sign that Mercedes is no longer high end. BMW had much better customer service and always had a loaner for me. I would avoid this dealership at all costs. They know how to make Mercedes feel like a Cheap Used Car dealership. I wont be Leasing another Mercedes for my Business ever again. They sucked 10 years ago and continue to do so. Thats what I get for giving them another chance after 10 whole years! More

Was charged 900 Dollars for a reconditioned alternator. I'd like to know what makes a Mercedes Alternator different than any other alternator to make it cost 4 - 5 times as much as a normal Bosch unit. I'd like to know what makes a Mercedes Alternator different than any other alternator to make it cost 4 - 5 times as much as a normal Bosch unit. The techs had left one of the fuel pump sensor cables unplugged so I had no fueld gauge readings. They broke on of the CD's I had left in my glove compartment. I found it on the floor, broken in half. The only positive experience was with the hire-car department. They were pleasant, helpful and genuinely responsive. The only positive experience I had with Mercedes of Plano. More

had pretty major reparis done on 2002 CLK500. Jon was great to work with, very informative, and in general everyone I delt with from porters to the loan car folks were great. great to work with, very informative, and in general everyone I delt with from porters to the loan car folks were great. More

Very good service; done quickly and right. Price is not cheap, but it is, after all, a Mercedes house, not a Honda! Priced about the same as other MB stores for similar work. Quite easy to make an appoi cheap, but it is, after all, a Mercedes house, not a Honda! Priced about the same as other MB stores for similar work. Quite easy to make an appointment for service. Overall quite pleased. More

Seems like every time I take my car in for service, there's always something new that is no longer offered. One of the last few times I went in and they no longer offer the interior cleaning when you there's always something new that is no longer offered. One of the last few times I went in and they no longer offer the interior cleaning when you drop off your car for service, only exterior. Now, they no longer offer a loaner car when completing an "A Service". Also, they failed to mention this when calling in to make the appointment since it's been standard all along. Called later that day to speak with one of the managers to find some resolution/explanation but now the scheduler said he would be able to make an exception, upon approval of management. Fine, no problem, right? Wrong. When I arrived (the second time) my service adviser said he had to get the loner car approved. Why did he even feel the need to mention this, especially since he knew the negative reaction he received the first time he expressed that a loaner car would not be available for an "A Service". It's great that the dealership is under new management, however instead of constantly taking the "perks" away, why not give one or two back??? It's the little things that can make a big difference. For the past few service fails, I'll be looking elsewhere for future car purchases. After all, every car manufacturer has a dealerships on that same street. More