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1,376 Reviews of Mercedes-Benz of Plano - Service Center
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May 18, 2016
Excellent and efficient service from Daniel. Reception staff were very helpful. Daniel was very helpful, attentive and went above my expectations. Excellent service and advise. The staff at the c Reception staff were very helpful. Daniel was very helpful, attentive and went above my expectations. Excellent service and advise. The staff at the car rental were also curteous. More
by Elizabeth01
Employees Worked With
Daniel Fitzek
May 10, 2016
Service Johnnie was prompt and professional and courteous ... Very nice working with him .. He took care of the issues and was in regular touch with me about Johnnie was prompt and professional and courteous ... Very nice working with him .. He took care of the issues and was in regular touch with me about the status of the service More
by Sunny123
Employees Worked With
Johnnie Taylor in service
May 06, 2016
Nice friendly staff They are always professional and courteous , the new dealership us very nice and relaxing and they are always very prompt with the service and provide They are always professional and courteous , the new dealership us very nice and relaxing and they are always very prompt with the service and provide me a rental when. I Need one. More
by Niki
Employees Worked With
Fred in service
March 18, 2016
Excellent customer service from Robert Manning. My name is mr.Knight, i took my mercedes Benz to mercedes Benz of plano because it had the engine light message on the screen, the welcoming staf My name is mr.Knight, i took my mercedes Benz to mercedes Benz of plano because it had the engine light message on the screen, the welcoming staff were very friendly and helpful, the service advisor and i happened not to deal well together, i asked to speak to his manager. He introduced me to his manager mr.Robert Manning from get go, mr .Manning was extremely professional and helpful he represented this mercedes Benz dealership like his own sole company, he exceeded all my expectations, iam originally from africa ,and i spent 16 years in New York City from my parents to my great parents we have owned several mercedes benz in the past, and i have dealt with a lot of luxury brands , i own a Corvette a BMW and a lexus, but mr. Manning Exceeded all my prior experiences of dealing with any of the above mentioned luxury brand car dealership, he was very understanding even when we did not agree on something he was very calm and professional and still showed signs of trying to solve the issue that was on the table. I decided to write this review because of Mr.Robert Manning professionalism and effort to make sure that i left the dealership happy and indeed he did that, i left the dealership happy, and because of him, after getting rid of the Mercedes Benz i own now, i will most likely go back and purchase an S 550 mercedes Benz that i have had an eye on for a while now. Conclusively mercedes Benz as a dealership in general did a great job and i recommend anyone to go to this dealership for truly a luxury experience if you are thinking to buy a mercedes Benz or own one, but mr.Robert Manning one of the manager there was phenomenon, excellent gentleman and very professional, Thank you sir for giving me a great experience at Mercedes Benz of Plano. More
by taylor knight
Employees Worked With
Robert Manning.
February 08, 2016
Bad service I took my car in for mechanical repairs it took 3 weeks for a new transmission. I went to pick of my car and it was substantial body damage. I brought I took my car in for mechanical repairs it took 3 weeks for a new transmission. I went to pick of my car and it was substantial body damage. I brought it to their attention before I left input the dames That was not there when I took it in. They are trying to take responsibility. They had to have known about because the damages were to severe. It look like they attempted cover it up. That's why it was there so long. I informed my insurance company and letting them deal with them. Very bad bad service. Low rate.Also they never answer the phone. More
by Sdr
Employees Worked With
Daniel Adams/ Barry Wallace
January 26, 2016
Deal with the CUSTOMER SERVICE MANAGER Customer SERVICE MANAGER Made everything right .. He is the person you need to deal with if you run in to any problems . Steve is the guy who can make Customer SERVICE MANAGER Made everything right .. He is the person you need to deal with if you run in to any problems . Steve is the guy who can make it right. More
by VMANCINI
Employees Worked With
CHRIS ZAMORA AND MIKE WILLEY, Steve Sichterman
December 31, 2015
Great Customer Service I always take my car to the dealership for great and fair service. They always explain any issues to you and are willing to work with anyone. Great I always take my car to the dealership for great and fair service. They always explain any issues to you and are willing to work with anyone. Great facilities and great staff. More
by yankees74
Employees Worked With
Glenn Manther
September 10, 2015
Bad Service Mercedes of Plano service will not stand good on what is agreed on after signing papers. My Mercedes 450 GL with less than 40,000 miles is having a Mercedes of Plano service will not stand good on what is agreed on after signing papers. My Mercedes 450 GL with less than 40,000 miles is having air conditioner problems. Air continues to run when car is off with myself and keys out of it. Mercedes tells me it will be 2 weeks before a loaner is available. They assured me when I bought the car living 59 miles away a loaner would always be available. Just s story for the sales pitch. Never again would I buy another Mercedes. More
by tammy
Employees Worked With
Not sure of the rude guys name.
July 10, 2015
Excellent Service & Customer Care Not only am I pleased with my vehicle but beyond pleased with the excellent customer service provided by MB of Plano. My service advisor is Bonnie Be Not only am I pleased with my vehicle but beyond pleased with the excellent customer service provided by MB of Plano. My service advisor is Bonnie Beck and to be honest she is the main reason I keep coming back to this location for my vehicle service needs. In the past I would try to find the best deals but have learned the hard way that cheap service cost more in the long run. For this reason, I continue to visit Bonnie and MB of Plano for my vehicle maintenance. The entire staff is professional and courteous. I rarely take the time to provide feedback but I felt it was necessary to give credit and kudos when due. Thank you Bonnie & MB of Plano for valuing my business. More
by baby0620
Employees Worked With
Bonnie Beck
March 25, 2015
No complaints! I've owned my 2006 r350 since 09 & from the moment I purchased it with the assistance of Danny Higgins, to each time it has been serviced or repaired, I've owned my 2006 r350 since 09 & from the moment I purchased it with the assistance of Danny Higgins, to each time it has been serviced or repaired, I have had no issues or complaints. Each time I take my car for servicing or repair & switch to a loaner vehicle, someone always helps me with my 2 toddlers & the transfer of their carseats and all of our stuff. My car has 165,000 miles on it & it has needed several repairs over the years, but one can't expect things not to wear out. I have never felt any repair was unjust or done incorrectly. Soon it will be time to purchase a newer vehicle. I've considered switching brands, but the experiences at the dealership in terms of service, coupled with the great vehicle that I have now has made me almost certain I will buy another Mercedes. When I do, I will be buying it from MB plano. More
by TheShoppingGal
Employees Worked With
Nathan Myers, Danny Higgins
