Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,376 Reviews of Mercedes-Benz of Plano - Service Center
Sort by
January 26, 2018
Never Again! My vehicle was towed to this MB service center on Dec 20, 2017. Today makes 39 days and as I type this message, I have been given yet another excuse w My vehicle was towed to this MB service center on Dec 20, 2017. Today makes 39 days and as I type this message, I have been given yet another excuse why my vehicle is not completed. Absolutely abserd! I have a list of text messages and excuses. Monday I just bought my wife a 2017 C300. But it wasn't from this Dealership. Will never allow this dealership to service any of my vehicles ever again. If have to drive to another city or state for services I will. Dwaine D Gallian More
by ltcgallian
Employees Worked With
Johnnie Taylor
June 08, 2017
They wouldn't lift a finger to have Mercedes help cover work These guys stink. I brought them a 550SL that was 2 weeks out of the new warranty, but covered under the certified warranty. Daniel Adams and his lack These guys stink. I brought them a 550SL that was 2 weeks out of the new warranty, but covered under the certified warranty. Daniel Adams and his lackey Zafar were worthless. Literally handed me a 1-800 number and made me deal with Mercedes for days trying to get them to cover the work. Daniel is lazy and incompetent, and shouldn't be anywhere near a luxury dealership. Zafar Vakani's biggest concern seemed to be over wether he could high gross me to change brake fluid. What a cast of clowns. Its the principles that let this nonsense happen. They dropped their name when they moved to Plano, but nothing really changed. The GM Kim Patterson was no where to be seen, but needs to come downstairs and pull this dealership out of the toilet. More
by mikecrj
Employees Worked With
Daniel lazy Adams
October 05, 2016
Don't do business with Ewing Mercedes Plano Tx (which is part of the Ewing Auto Group owned by Finley Ewing IV) , I was foolish to trust this dealership and take my Mercedes to them for a cost free (which is part of the Ewing Auto Group owned by Finley Ewing IV) , I was foolish to trust this dealership and take my Mercedes to them for a cost free recall repair they call me the next day to claim that after doing these "free" recall repairs my vehicle is now inoperable due to a sudden and very suspicious electrical issue that only they can fix I was asked to pay $1500 initially to have it fixed and returned in working condition. or pay to have it towed in non-working condition. When I handed the keys to the attendant Johnny we say him drive off without any issue. My vehicle was in perfectly good running condition. This is extortion, the issue they claim is the ESL which is tied to the EIS. This as they claim is due to an electrical system issue, the last ones to touch the electrical system was their service shop, in messing with the SRS system and the taillights connectors and wiring. I was not made aware of any potential issues that could arise from trying to service these recalls. So I was not given the opportunity to make a informed decision or made away that there could be substantial repair costs from attempting to resolve a mandated "free" recall. Shame on them for doing this, I am seeking legal counsel because this is wrong and unethical. Also Mercedes has literally hundreds if not thousands of customers who have has issues with the EIS (Electronic Ignition System) and ESL (Electronic Steering Lock), so many that we can literally join or start Several class action lawsuits because this is not an issue of standard wear and tear, it is a known defective issue and can result in a series of events which could be life threatening to would be owners. Needless to say either way this is not my fault, I brought them the car in good faith because I trusted the brand, and even though I have heard bad things of the Ewing Auto group I wanted to see for myself if they were honest and reputable. I would say as of right now, I think otherwise. What they need to do fix my car and return it to me as I dropped it off, I’m not asking for any upgrades I'M ONLY ASKING TO HAVE MY CAR RETURNED TO ME AS I DROPPED IT OFF WHICH MEANS IN STABLE AND GOOD RUNING CONDITION. THAT IS ETHICAL, THAT IS FAIR, THAT IS MORAL, THAT IS GOOD BUSINESS. As a marketing professional it is my business to build brands and brand recognition via social media, print, adverts, peer to peer, etc The marketing goes both ways, when you rip people off people talk ALOT. More
by cheatedcustomer
Employees Worked With
Steve Sichterman
July 20, 2016
Great Customer Service There are better ways of spending your time than taking your car to the dealership for service. However, in this case, it is a very pleasant experienc There are better ways of spending your time than taking your car to the dealership for service. However, in this case, it is a very pleasant experience. You make your appointment, drive into the service drive where you are greeted and directed to your service advisor. Within a few minutes, you are on your way in one of their loaner cars. I have been attended by an excellent service advisor, Daniel Adams, in highly recommend him to friends and family. More
by Wolfie
Employees Worked With
Daniel Adams
July 11, 2016
Great experience! Stephen is the absolute best service rep-visit was quick and work was done correctly. The waiting area is also great. I highly recommend Mercedes Plan Stephen is the absolute best service rep-visit was quick and work was done correctly. The waiting area is also great. I highly recommend Mercedes Plano! More
by Ckt
Employees Worked With
Stephen W
July 06, 2016
Top service The service advisor was detail oriented, punctual, polite and agreed to texting the details to me. He took an interest in me and my vehicle. I recomme The service advisor was detail oriented, punctual, polite and agreed to texting the details to me. He took an interest in me and my vehicle. I recommend him wholeheartedly. More
by John H
Employees Worked With
Steve Wolston
June 30, 2016
Exceptional service at every step Because I've received personal, professional service for 10plus years. The brand is my only choice of vehicle, my spouse and I have had 8 of your cars Because I've received personal, professional service for 10plus years. The brand is my only choice of vehicle, my spouse and I have had 8 of your cars. Suv, clk, sl's c a e class More
by Hundleybruce65
Employees Worked With
Fred
June 28, 2016
Service Appointment As soon as I arrived, I was greeted and placed in a loaner vehicle. My service advisor gave me a window for completion and it was right on time. The As soon as I arrived, I was greeted and placed in a loaner vehicle. My service advisor gave me a window for completion and it was right on time. The staff is friendly and eager to please. More
by Mckinney
Employees Worked With
Cris Zamora
June 23, 2016
Five Star service Very knowledgeable, quality service, done right the 1st time. Staff is friendly arrive is quick. Car comes out clean. Could do better with coffee refi Very knowledgeable, quality service, done right the 1st time. Staff is friendly arrive is quick. Car comes out clean. Could do better with coffee refill packets. More
by Jon722
Employees Worked With
Stephen Wolston
May 24, 2016
Job well done Enjoyed working with service advisor with experience and knowledge. Everything was done right and exceeded my expectation. I sure love to come back Enjoyed working with service advisor with experience and knowledge. Everything was done right and exceeded my expectation. I sure love to come back for all my service needs. More
by 123
Employees Worked With
Can't remember my new service adviser name.
