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1,376 Reviews of Mercedes-Benz of Plano - Service Center
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July 09, 2018
Blown away by the service!! I just want to say that I am so impressed by the quality and professionalism that I experienced at MB of Plano. I never feel like that I am an afterth I just want to say that I am so impressed by the quality and professionalism that I experienced at MB of Plano. I never feel like that I am an afterthought, like at some other dealerships. Thanks!! More
by AmyWilson1126
Employees Worked With
Rebecca Perry
July 06, 2018
Courteous, friendly and efficient Minute I pull up in the service lane someone came to greet me to find out what I needed help with - said my appointment is at 9am n he told me the ser Minute I pull up in the service lane someone came to greet me to find out what I needed help with - said my appointment is at 9am n he told me the service rep is Jay n he will get Jay to come attend to me. Jay came within next 5 minutes and told me to wait in service lounge while he send my car for inspection. Told me it will be 45 minutes n perhaps 15 minutes more to wash the car. I was able to drive away before 10 am - inspection done n car washed. Guess Jay’s full name is John Henderson as listed on the bill More
by SB
Employees Worked With
Other Employees :
Jay (John Henderson) Randy Walding , Chris Moss
July 06, 2018
Service Appointment I always have a great service appointment with Asif. He is very thorough, always on time, and my car always shows back up cleaned with no water spots. I always have a great service appointment with Asif. He is very thorough, always on time, and my car always shows back up cleaned with no water spots. Asif is the best! More
by Ashley
Employees Worked With
Asif
July 06, 2018
Professional The dealership was fast, efficient, professional, and provided the highest level of service excellence. Always a pkeasure to get my GLK serviced there The dealership was fast, efficient, professional, and provided the highest level of service excellence. Always a pkeasure to get my GLK serviced there. Great atmosphere too. More
by BJS2525
Employees Worked With
Christian
July 06, 2018
Excellent Service I only take my car to MB Plano and I specifically work Stephen Wolston my service advisor. Stephen is outstanding and provides great customer service. I only take my car to MB Plano and I specifically work Stephen Wolston my service advisor. Stephen is outstanding and provides great customer service. There are no surprises and my car is fixed the first time and I never required to have to bring back car a second time to fix. More
by Happy Customer
Employees Worked With
Stephen Wolston
July 03, 2018
Service drive I went to MB Plano for a simple oil change and car wash. I was in and out in an hour and the experience was easy. They also have free snacks and coffe I went to MB Plano for a simple oil change and car wash. I was in and out in an hour and the experience was easy. They also have free snacks and coffee, which I enjoyed. Will be back for my next service! More
by Sgwoodberry
Employees Worked With
Daniel Adams
July 03, 2018
Fantastic Customer Service Took my E-Class in for a Service recently. The service attendants were overly helpful and got me in my loan car in no time. They stayed in communicati Took my E-Class in for a Service recently. The service attendants were overly helpful and got me in my loan car in no time. They stayed in communication and had my car done the next day. Will be back next time. Thanks again. More
by DallasJosh
Employees Worked With
Rebecca Perry
May 25, 2018
Lacks customer service Service advisor was 15 minutes late for appointment, and they just left me sitting in the car waiting...no other advisor offered to help. When he fina Service advisor was 15 minutes late for appointment, and they just left me sitting in the car waiting...no other advisor offered to help. When he finally arrived, my husband told him about a couple of issues with the car, besides what I had made the appointment for. Advisor did not note or offer to look into these additional issues. Also, I asked for the car’s maintenance records and he failed to provide them. Left after an hour of nothing getting done. Followed up with email through the Contact Us page on their website. Received a follow-up email and phone call, but all they did was cold-transfer me to the Service desk. Very disappointing experience all the way around. Still need service but I guess I need to go elsewhere. More
by Dfwmblady
Employees Worked With
Service department
April 24, 2018
Poor Service Took my AMG GTS to Mercedes-Benz of Plano for service, poor experience from the beginning, I had to wait a while for loaner car although I made a res Took my AMG GTS to Mercedes-Benz of Plano for service, poor experience from the beginning, I had to wait a while for loaner car although I made a reservation 7 days in advance. They kept my car for 4 days and out of the 3 issues I had, they only fixed one. On the day of pick up, I called ahead to have my car ready, I had to wait over 20 minutes from the time I arrived for them to bring the car out. They sent me a customer satisfaction survey, I explained my experience, but I never heard back from them. I now take my car to Park Place MB in Grapevine. Mercedes-Benz of Plano needs to learn a thing or two in customer service from their competitor Classic BMW across the HWY. More
by Mehrdad
Employees Worked With
Johnnie Taylor
March 12, 2018
The Worst Ever Mark Cobb was amazing. Every single other person I either spoke to or dealt with was horrible. My car went into their shop for service 12/19/2017. The Mark Cobb was amazing. Every single other person I either spoke to or dealt with was horrible. My car went into their shop for service 12/19/2017. They found there was damage caused by a pothole. The insurance company and the body shop had to figure out payment. The person I worked with at the Body shop, Adam and his boss were deplorable. Adam called me ridiculous to my face with his boss in the room. I paid the bill, there was confusion with Insurance later, so they called me and told me they made a mistake and I underpaid by 500 bucks. I already paid them almost 7k out of my pocket and insurance paid almost 22K. My car was finally finished 3/6/2018 almost 3 months after being brought in, I was treated horribly, and then told I needed to pay an additional $500. I told the shop manager they needed to look into this and maybe as a sign of trying to rebuild a relationship cover the 500. He laughed at me and told that wouldn't happen. I have already contacted Mercedes Corporate. I am looking up who owns/is on the board of the dealership and I am going to write each one a hand written letter explaining the entire transaction. How I was called names, told there was no way to receive status updates on a regular basis, and by that I mean by a set time 1 day per week. Adam laughed when I asked if he could commit to calling, emailing, or texting by 7pm on Tuesday so I don't have to chase him, He said i do not know how business works. I do know that customers deserve respect. I do know a customer can have expectations met with a single proactive email or phone call. When his manager called me with the same attitude he had it shows me the issue is not Adam or his manager, the issue is the people who hired them both and the people who are above those individuals who read these reviews and still nothing is done. Where ever I can post reviews I will. I hope to help someone trying to make a decision on where to buy their next car or where to bring their car in for service, to make sure they do not come here. A tote-the-note dealership shows more tact and care than this dealership and its leadership. I will never step foot in this dealership again or recommend the body shop. I am in the market for a new car and this experience was the best advertisement for Tesla I could have experienced. To put a final Cherry on top. This morning when I started my car the engine coolant reminder came on and let me know the level was low, and one of my buttons that controls my mirrors is missing some of the black coating. It looks like someone got in the car with a dirty thumb, pressed the button, and tried to wash it off but rubbed off the coating. More
by rontoye3
Employees Worked With
Adam Dominguez, Shane Miller
