Mercedes-Benz of Plano - Service Center

Service The server experience with MB of Plano is great. My service representative was informative and kept me updated through the whole process. The sales ma The server experience with MB of Plano is great. My service representative was informative and kept me updated through the whole process. The sales manager was a great help as well. More

Reliable, Consistent Service When I moved to Richardson, I switched dealerships to MBP. I couldn't believe how much better service they provide than the Oak Lawn location. MBP has When I moved to Richardson, I switched dealerships to MBP. I couldn't believe how much better service they provide than the Oak Lawn location. MBP has provided me consistent, transparent service over the past 1.5 years and I appreciate their professionalism. Thank you! More

First Service with MB Mark Cobb is helpful, thorough and engaging. He kept me in the loop through the process and everyone at the dealership was extremely helpful and profe Mark Cobb is helpful, thorough and engaging. He kept me in the loop through the process and everyone at the dealership was extremely helpful and professional. Immediately I got in and helped by the crew, a loaner was waiting and I spent less than 20 min total at the dealer. Love MB of Plano! More

Left waiting I was left waiting one hour after paying for my car repair. This was after arranging a specific pick up time. Eventually my Service Coordinator search I was left waiting one hour after paying for my car repair. This was after arranging a specific pick up time. Eventually my Service Coordinator searched the dealership and found my car. He apologized and said they brought up wrong car to drop off bay. This was first bad experience in many years with the dealership. Normally, they have amazing service. More

Great service I brought my vehicle in for body repairs from a minor fender bender. My body shop advisor, Will, was excellent. He stayed on top of things and kept me I brought my vehicle in for body repairs from a minor fender bender. My body shop advisor, Will, was excellent. He stayed on top of things and kept me posted on the progress. It was also time for a service check. Will took my vehicle to the service bay once body shop repairs were completed. It was seamless. Alex in service took great care of the service aspect. I’m very pleased. More

Wonderful service! We are from out-of-state and needed to replace a ruined tire. We got right in, great service, very professional and in a couple of hours, we were on We are from out-of-state and needed to replace a ruined tire. We got right in, great service, very professional and in a couple of hours, we were on our way. Would definitely return! More

Service review Jay is amazing he really made my experience awesome. I would love to have him as my rep again. He's definitely a keeper. God bless. Jay is amazing he really made my experience awesome. I would love to have him as my rep again. He's definitely a keeper. God bless. More

Tire purchase Johnny did a great job in keeping my appointment on track and getting my car back on the road quickly at the agreed upon price. Johnny did a great job in keeping my appointment on track and getting my car back on the road quickly at the agreed upon price. More

Damaged replacing a tire. Damaged while replacing a tire. Fixed it like new, but took 1 1/2 weeks. Car provided and kept me informed of progress throughout the repair. Damaged while replacing a tire. Fixed it like new, but took 1 1/2 weeks. Car provided and kept me informed of progress throughout the repair. More

Very pleasant experience. Zach was professional and efficient. He met all my needs and went above and beyond! I was helped immediately In a very professional manner. The price Zach was professional and efficient. He met all my needs and went above and beyond! I was helped immediately In a very professional manner. The price was fair and I will definitely be back for my next service. More