Mercedes-Benz of Plano - Service Center

Service Department Have been having car being serviced at MB of Plano ( with Mr Chuck ) for more than 3 yrs now and am pleased with the service. He is approachable and n Have been having car being serviced at MB of Plano ( with Mr Chuck ) for more than 3 yrs now and am pleased with the service. He is approachable and no air of attitude at all especially dealing with a woman. Everyone whom I have been in contact with at MB of Plano has been pleasant. From the service drivers, people that greets you at drop of and pick up to cashiers and even the rental place. More

Tire Issue Overall an excellent experience. Roadside assistance took care of putting on spare tire. Dealership handled my spontaneous visit to dealership for tir Overall an excellent experience. Roadside assistance took care of putting on spare tire. Dealership handled my spontaneous visit to dealership for tire replacement without a problem. Great service! More

Excellent service A problem developed which I wanted fixed quickly. The dealer took me in without an appointment and fixed the problem within an hour. Terrific people. A problem developed which I wanted fixed quickly. The dealer took me in without an appointment and fixed the problem within an hour. Terrific people. More

Best MB/Smart Service Excellent and prompt service regardless of whether driving a smart or Mercedes-Benz. Service advisor Marc Henley was superior and entire experience wa Excellent and prompt service regardless of whether driving a smart or Mercedes-Benz. Service advisor Marc Henley was superior and entire experience was great. This dealership is free of the prentensoiusness and arrogance of the Dallas MB dealer. More

Excellent service Plano MB dealer best in DFW. Chuck Pullen is a example of service Perfection. He handed multiple customers at the same time, without missing a be Plano MB dealer best in DFW. Chuck Pullen is a example of service Perfection. He handed multiple customers at the same time, without missing a beat. More

Car review Bennie was helpful in getting my car fixed promptly and was very courteous. They also washed and vacuumed my car before I picked it up. Bennie was helpful in getting my car fixed promptly and was very courteous. They also washed and vacuumed my car before I picked it up. More

Having to return for the same sercie When I picked up the car, it was dirty inside the car. The length of time to correct the issue was way to long. The service offer to take me to my res When I picked up the car, it was dirty inside the car. The length of time to correct the issue was way to long. The service offer to take me to my residence never materialized. I finally got an Uber. I’m still having issues which should have been corrected. More

Love this dealership Excellent service and beautiful place ! I'm so glad that I've been customer of this dealership for five years . Always feel so comfortable when waitin Excellent service and beautiful place ! I'm so glad that I've been customer of this dealership for five years . Always feel so comfortable when waiting there for service More

Warrsntee service items and body shop work. Had a interior trim issue on our new e300 and some scratches from an auto transport company moving here from Atlanta. Both items were repaired in good Had a interior trim issue on our new e300 and some scratches from an auto transport company moving here from Atlanta. Both items were repaired in good order. My only suggestion would be better communication about timing of completion etc. Also hard to reach service afvisor by phone or text but the setvice is very good and prompt. More

Engine light illuminated My engine light came on and service fixed it. Had a great loaner car and everyone was extremely helpful. Benny kept me updated on the progress of the My engine light came on and service fixed it. Had a great loaner car and everyone was extremely helpful. Benny kept me updated on the progress of the repairs. More