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1,378 Reviews of Mercedes-Benz of Plano - Service Center
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August 20, 2018
Excellent Michael Doering is always so very helpful. I appreciate his advice and care so much. The care and advise on my car is always spontaneous in Harriet Michael Doering is always so very helpful. I appreciate his advice and care so much. The care and advise on my car is always spontaneous in Harriet Whiting More
by Harrietwhiting
Employees Worked With
Michael Doering is incredible - unbeievable service. Thank you Harriet Whiting
August 18, 2018
$80,000 joke! I would think that this automobile would possess most of, if not all of the basic features found in a "luxury" automobile. my 2014 pickup truck, for e I would think that this automobile would possess most of, if not all of the basic features found in a "luxury" automobile. my 2014 pickup truck, for example, has remote start features. Not this $80,000 mercedes-benz! They decided to rely on an app to perform this task. The problem is this app doesn't work on my Samsung Android phone, so no remote start. Recently my car was broken into. Someone shattered the rear passenger window and it took them 3 weeks to deliver replacement glass! They sent the wrong size twice, and a broken unit once before they finally figured out the correct replacement. I've been broken into a few times before and never waited more than 6 hours to get a replacement too bad a great car has to be sold, represented, and maintain my collection of bungling fools. If you have to have a Mercedes Benz, get it somewhere else! More
by Canarch
Employees Worked With
Daniel parts manager
August 18, 2018
Service I am satisfied with the service I got from my Advisor. Jay called me as soon as my car was ready for pick up. My suggestion is for the Service Advisor I am satisfied with the service I got from my Advisor. Jay called me as soon as my car was ready for pick up. My suggestion is for the Service Advisor be checking their voicemail so as to return customers call back on time. More
by Ashimi2016
Employees Worked With
Jay
August 18, 2018
Great experience Pleased with experience while visiting dealer for service. Advised when first time the amount of time to perform service and it was done on time. Nice Pleased with experience while visiting dealer for service. Advised when first time the amount of time to perform service and it was done on time. Nice waiting area - television, beverages and snacks make the waiting time more pleasant. More
by Satisfied Customer 8.16.2018
Employees Worked With
Sorry don't remember names
August 17, 2018
Effective and efficient The service was timely, and they fixed the issues I requested efficiently! Can’t ask for better! Service Advisor Stephan Wolsten, thanks for the help! The service was timely, and they fixed the issues I requested efficiently! Can’t ask for better! Service Advisor Stephan Wolsten, thanks for the help! More
by Elizabeth
Employees Worked With
Stephan Wolston
August 17, 2018
Service Advisor Being a customer since 2003 my service advisor is a very important person to me. Luckily I have had one very long term advisor and another one or two Being a customer since 2003 my service advisor is a very important person to me. Luckily I have had one very long term advisor and another one or two that were okay. August 2018 I find myself starting over again. After getting advice from a few people, JC Matlock connected me to Stephen Wolston. I am happy to say what a great job he is doing. It was inspection time, service, and a possible CPO issue. Stephen handled things to my satisfaction. He kept me informed as to what was going on. Even though I live in McKinney and believe in supporting local businesses I will continue to drive to Plano to your dealership. More
by McKinney
Employees Worked With
Stephen Wolston (service NOT sales personnel should be listed), JC Matlock, Rebecca Perry
August 15, 2018
Flawless Excellent service and support from the dealership and particularly Matt Workman. Car was taken in on time, loaner was ready and service performed was Excellent service and support from the dealership and particularly Matt Workman. Car was taken in on time, loaner was ready and service performed was exceptional. More
by joeru@mac.com
Employees Worked With
Matt Workman
August 14, 2018
Amazing service I love this dealership. Everyone is si friendly, the shop super clean. I'm in and out very quickly making it perfect. And Michael is the best, service I love this dealership. Everyone is si friendly, the shop super clean. I'm in and out very quickly making it perfect. And Michael is the best, service with a smile! More
by Burns
Employees Worked With
Michael Greening
August 03, 2018
Wonderful service Thanks for always being there; on top of my Mercedes, knowing what needs to be done Asif. Halleluyah I will only take my Mercedes to whom which knows Thanks for always being there; on top of my Mercedes, knowing what needs to be done Asif. Halleluyah I will only take my Mercedes to whom which knows what to do. Because that makes sense to me! Thanks, Laura Roberts True Israelite More
by Laura
Employees Worked With
Asif Mohideen, Daniel Fitzek
August 03, 2018
C250 service Worst service i’ve Ever seen from Mercedes Benz. I have sent in my car to fix the engine light. The first time they replace the engine battery. The s Worst service i’ve Ever seen from Mercedes Benz. I have sent in my car to fix the engine light. The first time they replace the engine battery. The second time the issue was not fixed and they told me the heat sensor need be replaced. Now the third time the engine light is on and this lead me to believe there is a lack of skill and repair quality control. I expect better from a luxury brand however Mercedes Benz has disappointed me More
by Kent
Employees Worked With
Mark Cobb
