Mercedes-Benz of Plano - Service Center

As always... EXCELLENT SERVICE! I live closer to Mercedes Benz of McKinney, but choose to drive to Plano because I consistently receive excellent service. Accurate service, timely I live closer to Mercedes Benz of McKinney, but choose to drive to Plano because I consistently receive excellent service. Accurate service, timely return of vehicle to me, and nice waiting area. Chad reviewed with me what was completed and what/when my next A/B service will consist of/need to occur. More

Seamless service experience, questionable culture First service experience at Mercedes Benz of Plano. Jay my service representative was very courteous and professional, made it easy and convenient, te First service experience at Mercedes Benz of Plano. Jay my service representative was very courteous and professional, made it easy and convenient, texted me proactively with updates and got me in and out with no hassles. Work was done as expected, car washed and ready when I arrived. Pricing was reasonable for having your car serviced at a Mercedes shop. However: I witnessed another young service rep arguing rudely and publicly with a customer who had a dispute over charges for a diagnostic of two vehicles. Totally unacceptable to speak that way to a customer, let alone out in public. In my opinion he created a hostile environment for the many staff and customers around the cashier area. Even though the customer was probably wrong in this case, management should not tolerate such a rude employee. Made me question whether I will return, I would not want to have to deal with that rep. More

Excellent dealership Dana Stewart in sales is the best. Chad Bunton in service equally the best. They have no equals in the way they care for their customers. Dana Stewart in sales is the best. Chad Bunton in service equally the best. They have no equals in the way they care for their customers. More

Service issue I brought my car in because of random “lurching” while braking. I suggested the car be driven several times a day for several days in order to experi I brought my car in because of random “lurching” while braking. I suggested the car be driven several times a day for several days in order to experience this lurching. Because of the random nature, it likely wasn’t going to happen the first time it was driven. When nothing was found, and I was asked to pick up the car, I was astonished to note the car had been driven only 1.2 miles. It was clearly not given a full and comprehensive testing to determine the cause of my issue! More

Excellent Clayton is excellent service advisor, very well knowledgeable, friendly and responded person. He knows what I need and kept me informed progress while Clayton is excellent service advisor, very well knowledgeable, friendly and responded person. He knows what I need and kept me informed progress while I am waiting. More

Routine service check Steven was friendly and gave exceptional customer service. We have been dealing with this dealership for many years- and find it “hands down” the bes Steven was friendly and gave exceptional customer service. We have been dealing with this dealership for many years- and find it “hands down” the best car dealership in Texas! More

Car inspection, service and new tires Benny was extremely helpful! I would definitely come again for service! The process was efficient and I was thankful to have a loan car so that I w Benny was extremely helpful! I would definitely come again for service! The process was efficient and I was thankful to have a loan car so that I was not inconvenienced by having to wait for my car to be worked on. More

Mark cobb Rep does a remarkable job in getting me in an out, handling service performed, answering questions, and the cleaning of vehicle. I will always deal w Rep does a remarkable job in getting me in an out, handling service performed, answering questions, and the cleaning of vehicle. I will always deal with Plano on my leases. Professional dealership More

Terrible customer service My car had damage to the passenger side when I picked it from service. I noticed it before leaving the garage and my usual service advisor took pics a My car had damage to the passenger side when I picked it from service. I noticed it before leaving the garage and my usual service advisor took pics and said he would get back to me to school a time to fix it. From there I have made 3 phone calls in 3 weeks dealing with Chad who is not even my advisor and try to bully me out of this. This is a shame. You do not represent the brand. Fix it! More

Wouldn’t have my car serviced anywhere else I’ve had the luxury of owning several BMW and Mercedes and I’ve dealt with dealerships in several states. Hands down, bar none, the Plano Mercedes dea I’ve had the luxury of owning several BMW and Mercedes and I’ve dealt with dealerships in several states. Hands down, bar none, the Plano Mercedes dealership is the only place I would have my car serviced. I wouldn’t let it get fixed by anyone else, even if they paid me! More