Mercedes-Benz of Plano - Service Center

Outstanding Service We have been going to MB Plano / Ewing Autohaus for over 16 years for sales and service. Our advisor Stephen Wolston has always been very responsive a We have been going to MB Plano / Ewing Autohaus for over 16 years for sales and service. Our advisor Stephen Wolston has always been very responsive and efficient but this last visit was been nothing short of exceptional. Besides getting us a loaner while none was thought to be available at the time, he was able to cross-reference our vehicle's unusual issue with a single previous occurence at the dealership for a similar model of the same build period. Stephen got us back on the road within 24 hours. Fast, efficient, courteous, I could not have imagined better service or outcome. More

mb plano The dealership overall is reliable, fast, friendly, and welcoming!! Erica was great at getting my car back to me the same day! My schedule is crazy & The dealership overall is reliable, fast, friendly, and welcoming!! Erica was great at getting my car back to me the same day! My schedule is crazy & she understood my needs. More

Service Recommendation I got a new service advisor and he did a great job on my repairs! I always use the dealership for my service because it is always done correctly and I got a new service advisor and he did a great job on my repairs! I always use the dealership for my service because it is always done correctly and everyone is great to deal with. Thanks! More

Excellent and Professional service MB Plano treats its customers with respect and courtesy, fair prices excellent loaner car service. My car was returned in a timely manner, clean. Ser MB Plano treats its customers with respect and courtesy, fair prices excellent loaner car service. My car was returned in a timely manner, clean. Service performed. More

Great Service The service is exceptional at this dealership. They arr pretty flexible, can accommodate unplanned services. They are very friendly and give new loane The service is exceptional at this dealership. They arr pretty flexible, can accommodate unplanned services. They are very friendly and give new loaner cars everytime. More

good service Took my car for scheduled maintenance servic. Experience was good. However, the mechanics broke the left door on the arm rest. Called the service Took my car for scheduled maintenance servic. Experience was good. However, the mechanics broke the left door on the arm rest. Called the service rep and left a message and have not heard back. More

Service wasted my time. I called them and told them that I needed a repair and that, although the car was an older model, the part was under warranty and I asked them to chec I called them and told them that I needed a repair and that, although the car was an older model, the part was under warranty and I asked them to check this before I came in. They insisted that I bring the car in. I bring the car in and after several hours, they declare that the part was *not* under warranty. Point being, this all could have been resolved with a few phone calls and a couple of emails but they insisted on wasting half of my day. More

Good service. Overall, mercedes services seem like a ripoff Nothing negative to say about the dealership. They did what they were supposed to do. But the overall cost of service is a ripoff. That's more of a me Nothing negative to say about the dealership. They did what they were supposed to do. But the overall cost of service is a ripoff. That's more of a mercedes problem than any specific dealership. More

Tested Battery Everything was fine until I was charged $200.00 to test my batter for my vehicle. The recent recall was done during the same service visit. Everything was fine until I was charged $200.00 to test my batter for my vehicle. The recent recall was done during the same service visit. More

excellent! My new service advisor Stephen Wolston was fast, efficient, helpful, and friendly. And he knows the cars too! I look forward to having my 2016 GLE 350 My new service advisor Stephen Wolston was fast, efficient, helpful, and friendly. And he knows the cars too! I look forward to having my 2016 GLE 350 and 2016 GLC 300 serviced with Stephen. He seems honest and knowledgeable. More