Mercedes-Benz of Plano - Service Center

Annual maintenance The car maintenance was routine and there were no problems. Appointment was on time and car returned at the end of the day. Loaner car was hassle free The car maintenance was routine and there were no problems. Appointment was on time and car returned at the end of the day. Loaner car was hassle free. More

Great Customer Service!! Excellent Customer service, I highly recommend MB Plano! Zach Robinson , and the service department were very friendly, and accommodating, they queee Excellent Customer service, I highly recommend MB Plano! Zach Robinson , and the service department were very friendly, and accommodating, they queeezd me in late on a Friday evening, without an appointment. Really helped me out , much appreciated!! More

Excellent Customer Service I've never had a bad experience at MB Plano. They are always courteous and extremely helpful. No pressure, just great service! Stephen in the service I've never had a bad experience at MB Plano. They are always courteous and extremely helpful. No pressure, just great service! Stephen in the service department is AWESOME! More

Excellent Job! I had stop going to MB Plano for service work because I had some issues at the old location with repairs not being completed properly. I had a warran I had stop going to MB Plano for service work because I had some issues at the old location with repairs not being completed properly. I had a warranty/recall item on my E63 that had to be done at a dealer and didn't want to drive downtown to Park Place, so gave them another try. Bennie did a great job! Even fixed a fog light for me at a very reasonable price. More

Excellent and Expediant Quick in and out and rental ready to go. Service always polite and very respectful, rental cars always clean. Chad makes sure everything always Quick in and out and rental ready to go. Service always polite and very respectful, rental cars always clean. Chad makes sure everything always runs smoothly. More

Just overall annoyed Heard good things about this dealer, hence chose to come here, plus my many bad experiences with mercedes benz of dallas. Took for ever to get my car Heard good things about this dealer, hence chose to come here, plus my many bad experiences with mercedes benz of dallas. Took for ever to get my car back as i stood outside and froze , they told me they are short of valets. Then the car came out as disgusting as i brought it in, i ask and they say the car wash was broken...hand wash the god xxxx thing with an old school hose god dammit..it looked like trash and i drove all the way for this servicing with that wash in mind! Real pissed customer.! I think they lazy here More

Not worth for the price you pay Agree this is a Mercedes show room but they haven’t cleaned/vaccumed my car all the times i have taken it to service. I know its complimentary service Agree this is a Mercedes show room but they haven’t cleaned/vaccumed my car all the times i have taken it to service. I know its complimentary service but do a better job in cleaning. We pay a lot for servicing and hopefully get few things back. The servicing was good and labor very expensive. More

Excellent They Provide excellent service and always keep you updated on the status of your car. They are very quick in getting you taken care off when dropping They Provide excellent service and always keep you updated on the status of your car. They are very quick in getting you taken care off when dropping off your car. More

Service department Had a great salesperson. Service department lacks. Park place Lexus IS the standard for great service. No loaner car while car being serviced, shut Had a great salesperson. Service department lacks. Park place Lexus IS the standard for great service. No loaner car while car being serviced, shuttle driver was suppose to take me to work in 20 minutes, came 45 minutes later. Pick up was suppose to be at 5:30 after numerous calls with no answer , he came at 6:30 and said the good news is I’m here now. Really..., that’s a lie bar for good news. When checking out the clerk interrupted closing my ticket out while she talked to a coworker who interrupted the transaction. When I got my car back the settings were changed . I had to go back to have the service agent try to figure out how to reset them. The world didn’t end but I expected better. More

Premium Brand, Premium Service My AMG needed a warranty repair and the part had to be ordered from Germany. Because it was a fuel line, MB Plano could not release my vehicle to me My AMG needed a warranty repair and the part had to be ordered from Germany. Because it was a fuel line, MB Plano could not release my vehicle to me (safety concerns). I was given a loaner vehicle for over the month it took for the part to arrive, they kept me updated as to progress, and promptly repaired and returned my vehicle as soon as the part arrived! It is wonderful to see a dealership exemplify the excellence that this brand’s DNA demands and deserves. High praise for Service Advisor Stephen Wolston! More