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1,237 Reviews of Mercedes-Benz of Plano - Service Center
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March 25, 2015
No complaints! I've owned my 2006 r350 since 09 & from the moment I purchased it with the assistance of Danny Higgins, to each time it has been serviced or repaired, I've owned my 2006 r350 since 09 & from the moment I purchased it with the assistance of Danny Higgins, to each time it has been serviced or repaired, I have had no issues or complaints. Each time I take my car for servicing or repair & switch to a loaner vehicle, someone always helps me with my 2 toddlers & the transfer of their carseats and all of our stuff. My car has 165,000 miles on it & it has needed several repairs over the years, but one can't expect things not to wear out. I have never felt any repair was unjust or done incorrectly. Soon it will be time to purchase a newer vehicle. I've considered switching brands, but the experiences at the dealership in terms of service, coupled with the great vehicle that I have now has made me almost certain I will buy another Mercedes. When I do, I will be buying it from MB plano. More
by TheShoppingGal
Employees Worked With
Nathan Myers, Danny Higgins
January 27, 2015
Enough is enough I owe a MB C300 sedan. Less than 2 years ago, there was MB recall for the battery so this dealer replaced it. Lately, the car has been displaying a me I owe a MB C300 sedan. Less than 2 years ago, there was MB recall for the battery so this dealer replaced it. Lately, the car has been displaying a message about SRS malfunctioning so we took the car to this dealer. After keeping our car at their service center for almost 5 days, they finally informed us that the problem was from the battery as it is the end of its life. We were shocked as the battery was replaced just less than 2 years ago and we feel no issues related to that. They insisted that this was the only thing they can find wrong. Based on that, we end up paying hundreds of dollars to replace the battery. But just few days later, the same message came up again so we took the car back. This time they said that the problem is from the driver seat belt as they think it is faulty and there is also a "ground wire" needs to be repaired. They asked for $940 for those new repairs. When we questioned how come they said there were no problems when they checked this problem just few days ago and they made us replace a relatively new battery, their response was that we should be "thankful" to them that they caught this battery problem early. When we asked them if they are sure that this seat belt diagnosis is truly the problem, they said they are not. At this point, we told them to stop working on our car as we can not trust them anymore for anything. We asked them to credit us for the cost of the battery that they made us unnecessarily replace. They refused, saying that they can not credit us for a job done previously. This is not the first time we have issues with their service and this last experience is the last straw that made us say "enough is enough" of this dishonest practices of this dealership. We are really mad how we got cheated and ripped off thinking we were dealing with a luxury car dealership. More
by IA
Employees Worked With
Daniel Adams
December 29, 2014
Service excellence Trustworthy service that leaves no questions unanswered. Had my brand new e350 in for some electrical repair work, and door had small dent on it, whi Trustworthy service that leaves no questions unanswered. Had my brand new e350 in for some electrical repair work, and door had small dent on it, which wasn't on the car when turned in for service. Service manager immediately acknowledged it upon verifying with service advisor, and kept my car, got it repaired to the point where I could not locate the dent. More
by pks
Employees Worked With
Nathan Myers
December 23, 2014
Great Service and first rate Treatment !!!! My service Rep is Randy Walding he is always a good listener and gives the best advice as far as the service of my car. He goes the extra mile to mak My service Rep is Randy Walding he is always a good listener and gives the best advice as far as the service of my car. He goes the extra mile to make sure my automobile is in tip top shape. The only problem i have is with the washing of the automobile. The service people put there feet on the bottom of the door and they leave the inside of the car dirty. When you wash a car make sure you wipe the windows down and the outside of the car. More
by SShores
Employees Worked With
Randy Walding
December 19, 2014
They are having trouble. I purchased my 2008 CLK 550 at MB of Plano 4 years ago. I enjoyed the buying experience and have used MB of Plano exclusively for all of my service n I purchased my 2008 CLK 550 at MB of Plano 4 years ago. I enjoyed the buying experience and have used MB of Plano exclusively for all of my service needs. My impression of MB of Plano has changed a great deal in the past two weeks and I would like to express my concerns directly. I called last week to schedule the B service due on my car with Deana Lisby. She has always been excellent, and I was very disappointed when I was told she only works with Sprinter customers now. Even more disappointing was the fact the person I spoke with had no plan or recommendation for another advisor. Deana has been instrumental in making the service experience at MB of Plano exemplary in every way and was not impressed with the lack of plan regarding my account. Fortunately, somehow, my new advisor is Mitzi Cranshaw, who seems to be very good and is the advisor for a good friend of mine. I am scheduled to bring the car in on 12/23/14 for the B service. I went in today and purchased a new high mounted stop light (p/n 209-820-10-56) for my car and was told the part was $196.99. It sounded high and I said so; I was told by the very polite parts salesman that “we have overhead that online dealers don’t have.” I paid because I need the part to get my car through inspection which is due this month. I just found the part online at 2 different Mercedes Benz dealers with a MSRP of $164 and their online price was $131.20. I would have been fine with paying MSRP just because I have had good experiences at MB of Plano. The markup of $32.99 over MSRP is ridiculous. The fact that I could have purchased the part for online for $65 less is just insulting. I am now having great difficulty trusting that I am not being taken advantage of when I do business with MB Plano. My next step will be calling around to find out what other dealers and some of the highly rated independent shops are charging for the B service. I am certain the independents will be less expensive, and interested to see what the other dealers charge. I understand and am fine with paying a reasonable surcharge for the dealer experience, but there is a point at which the dealer becomes a poor investment and I feel MB of Plano may be getting there. I did send this email yesterday directly to the GM, Kim Patterson, only to have it rejected. I called the dealer to check his email address, and it was correct. I sent it again, and it was rejected. After it was rejected the second time from the GM, I sent the email to the service manager, Kelly Harper, and the parts manager, Roy Ridley, as I could not get it to the GM and have not received a reply. So, they have IT problems as well. Hopefully they will get this worked out. Follow up: Received a call from the service manager, Kelly Harper, today! Things went very well and I feel that they are very focused on improving the issues raised in my review. I will continue to use MB of Plano. More
by Samdance
Employees Worked With
Deana Lisby
December 09, 2014
Great service! Was a great dealership to work with. Daniel was great and really worked with me on the price of the repairs. Would not go anywhere else! Was a great dealership to work with. Daniel was great and really worked with me on the price of the repairs. Would not go anywhere else! More
by Jenngoin
Employees Worked With
Daniel Fitzek
November 26, 2014
Excellent! My service rep Randy is always polite and helpful! Love working with him every visit! Appreciate the extra mile he puts into every pick up and drop of My service rep Randy is always polite and helpful! Love working with him every visit! Appreciate the extra mile he puts into every pick up and drop off! Keep up the good work! More
by simonsays79
Employees Worked With
Randy
November 24, 2014
I could not ask for more. I will recommend MBPlano over any other dealership, period. Because of employees Marc Henley and Robert Vasquez my 21-year old almost 260,000 miles M I will recommend MBPlano over any other dealership, period. Because of employees Marc Henley and Robert Vasquez my 21-year old almost 260,000 miles Mercedes is still operational. And, only because of Marc and Robert! When I am having my registered Classic vehicle repaired I make numerous telephone calls to Marc and Robert. They never fail to respond to my numerous questions, ever. Robert is the Guardian of its Parts and Marc is the Guardian of Completion. Marc and Robert are perfect Team Players who are totally devoted and loyal to MBPlano in conjunction with making its customers happy. It is because of the honesty and integrity of these Gentlemen is exactly why I retain my business with MBPlano after leaving Park Place 10 or so years ago. I love this dealership and believe it to be in the best interest of the "Red Baron" (my Mercedes). I could not ask for more. More
by holleyholleman
Employees Worked With
There would be a Gentleman of equal importance who painted and replaced the molding on my vehicle.
November 17, 2014
Another good experience This is my second Mercedes C Class and am fortunate to have had Bonnie Beck to "watch over" both of them. Recently, when it was time for the B1 check This is my second Mercedes C Class and am fortunate to have had Bonnie Beck to "watch over" both of them. Recently, when it was time for the B1 check up, I had been in and out of the hospital so was trying to find a good time to work it in. Her cooperation and the others in that department, was superior and the service was equally good. Although I feel as though Bonnie is now a friend, I know also from experience that she is a capable, competent "watchdog" for me (my car) and I would trust and recommend her with no exceptions. More
by normaschwarz
Employees Worked With
Bonnie Beck, Tony Ortega
November 13, 2014
HURRY UP AND WAIT Would prefer to give zero stars, but that was not an option. Service is ridiculous here, so just avoid taking your car to Ewing Autohaus/Mercedes Ben Would prefer to give zero stars, but that was not an option. Service is ridiculous here, so just avoid taking your car to Ewing Autohaus/Mercedes Benz of Plano. Called Monday about bringing my car in before warranty expires in a week - check engine light was on. Told to bring it in so it could be addressed first thing Tuesday. On Tuesday, was told needed a little maintenance, and would check codes for warranty issues. Said I did not need rental car today. Called end of day Tuesday, no progress. Was told for the first time that they were super busy. Called Wednesday and still no progress. Said I needed my car or a rental car if it was going to take this long just to get a diagnosis. Was told no rentals available. Thursday, and still no diagnosis - just cleared codes and have been driving car around to reproduce problem. Ask for service manager who informed me they have "put some miles" on my car. WTH does that mean? He really had a lackadaisical attitude towards my plight. Three days, no rental car, no diagnosis, and no maintenance done, and now there are extra miles on my car? If I had more time and warranty was not expiring on Sunday, I would tell them to pack sand and take my car elsewhere. Bottom line, this is shoddy in terms of customer service, as well as actual service - my expectations versus their delivery of service (or lack thereof.) I have spent probably $10,000.00 over the years at this shop on this car for service and body work, and this is how they treat a return customer? Run, don't walk, or better yet...DRIVE AWAY! More
by rneel01
Employees Worked With
service mgr
