Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,376 Reviews of Mercedes-Benz of Plano - Service Center
Sort by
April 17, 2019
Couldn’t fix simple issue After my long-term service advisor from Park Place Mercedes retired, I decided to give Plano Mercedes a try - I now regret that decision. A simple wa After my long-term service advisor from Park Place Mercedes retired, I decided to give Plano Mercedes a try - I now regret that decision. A simple warranty request to fix a broken garage door module in my car has taken 2 weeks, numerous phone calls, 3 visits to show service advisors and a shop foreman the issue, twice refusing to take my broken car home, working with the service manager Daniel Adams and reaching out to the GM Ken Patterson to get this simple issue diagnosed. I literally had to show the shop foreman how the remote worked on my loan car and not in my car before they agreed to fix it and then back to my car to show him that the remote didn’t work to get them to fix it. Here are the details: * I arrived for my appointment with Zafar Vakani and the check-in process was harried and disorganized and rushed. I was asked to sign an estimate scribbled on the back of a piece of paper. The notes of my 3 warranty issues were also scribbled on this page and I was informed that there would be a $170 charge if they took time to look at the warranty issues and couldn’t find anything wrong. * I get a text 2 days later saying that I can come pick up the car as the service is complete and that they resolved the remote issue by replacing the battery. Since the garage door remote doesn’t have a battery, I call Zafar and realize that he had scribbled down that my keyless entry was not working. No mention of the other 2 warranty issues was made. * 2 days later Zafar asked me to come and ride with a service advisor, Jacob, which I did the next day. We went through the 3 warranty issues and clearly showed him how the garage door remote was not being accepted in the car’s module. * The next day I get a call from Zafar to pick up the car. I ask him if the remote is working and he says that they have done everything they can and that he will send roadside assistance to my house to help me program the remote. I refuse to pick up the broken car. * I call back and ask for a service manager and am directed to Daniel Adams. Daniel calls me back with the shop foreman and we discuss the problem in detail. * After about 6 phone calls, Daniel says that he needs me to come in and meet with shop foreman Travis Johnson. * When I arrive the next day, neither Daniel or Travis are at the dealership. No one is expecting me and, after waiting for about 15 minutes, I’m handed of to Terry who is standing in for Travis and he hands me off to Roger. * After another 15 minutes, Roger, a shop foreman, shows up and I show him how the remote works on the loaner car and, after another 15 minute wait, won’t work on my car. Finally Roger gets it. * I contact Ken Patterson, the GM, to request an in-person meeting to discuss the situation and to get the other 2 warranty issues addressed. I receive a voicemail back that Roger is going to resolve my garage door issue and that no in-person meeting is needed. I call him back and leave another voicemail to again reiterate that I don’t feel that the dealership is addressing the other 2 warranty issues and have yet to hear back from him. More
by Going Somewhere Better
Employees Worked With
Ken Patterson, Daniel Adams, Zafar
April 17, 2019
The service advisor is not responsive I called the service advisor and left two messages after the maintenance was done. He never returned the call. And he did not even communicate with I called the service advisor and left two messages after the maintenance was done. He never returned the call. And he did not even communicate with me what service have been done and the car status. Not really good experience with this advisor at this dealer. More
by YH
Employees Worked With
Clayton Fraizer
April 16, 2019
Fantastic Service Marc Cobb is always real helpful. Prompt and friendly service.Never had a problem. I am satisfied since 2001 and he does a great job. Marc Cobb is always real helpful. Prompt and friendly service.Never had a problem. I am satisfied since 2001 and he does a great job. More
by Heinz
Employees Worked With
Marc Cobb
April 13, 2019
Strange. Seemed non helpful with question but was willing to answer the question if I paid $159 hourly..so basically didn't want to buy parts I didn't need, so Seemed non helpful with question but was willing to answer the question if I paid $159 hourly..so basically didn't want to buy parts I didn't need, so just wanted an answer but did not receive one. More
by Jamesduran69#
Employees Worked With
Zafa or Zara
April 12, 2019
Great Service CLAYTON Excellent First time since 2002 I've had a MB CLAYTON got me in and Out no issues Warranty item done quickly car cleaned up and overall EXCELLENT first visit First time since 2002 I've had a MB CLAYTON got me in and Out no issues Warranty item done quickly car cleaned up and overall EXCELLENT first visit More
by Tommy McBride
Employees Worked With
Clayton
April 12, 2019
Best service! I live very close to Park Place but the difference in the two are night and day so I will gladly drive 35 minutes to Mercedes of Plano. Jennifer could I live very close to Park Place but the difference in the two are night and day so I will gladly drive 35 minutes to Mercedes of Plano. Jennifer could not of be more helpful.. I thought I was in a dream! You just don’t find that kind of customer service. This dealership needs to be recognized for their excellent service . More
by Lacker
Employees Worked With
Jennifer Collins
April 07, 2019
Service A We were given excellent service. They found a problem that I didn’t know I had. Fixed it under warranty. Left there feeling really good! We were given excellent service. They found a problem that I didn’t know I had. Fixed it under warranty. Left there feeling really good! More
by OldCarGuy36
Employees Worked With
Zack Robinson, Dana Stewart
April 03, 2019
Good service First we called Mercedez road side assistance to change the battery out. He was useless and incorrectly diagnosed the problem, saying it was the start First we called Mercedez road side assistance to change the battery out. He was useless and incorrectly diagnosed the problem, saying it was the starter and it wasn’t a battery issue. So we called Mercedes Plano to come to tow it to be repaired. The Young man checked battery and told us our battery was completely dead. And he logically explained. He replaced with a new battery. Voila! My car works again. Great job! More
by Troyphillips@1945
Employees Worked With
I don’t remember the service man who came to my house and replaced the battery.
March 24, 2019
Bad experience. Recommended things and way overpriced I brought my car in for routine service @ 45000 miles. Standard Mercedes “A” Service. Service writer texts me later telling me I need an $850 tune u I brought my car in for routine service @ 45000 miles. Standard Mercedes “A” Service. Service writer texts me later telling me I need an $850 tune up on a 2016 car with 45k miles??, a $450 battery (I can buy one anywhere for less than $200) and a $150 air filter. NO. I have an expensive car I bought from you guys. Don’t play me. More
by Jeffindallas
Employees Worked With
Zohaib Lalani
March 17, 2019
Very poor customer service . They may have good mechanics but their business processes are a disaster. Their customer service experience was terrible. People are nice but r . They may have good mechanics but their business processes are a disaster. Their customer service experience was terrible. People are nice but ridiculously long wait on the telephone while they try to figure out what’s happening, impossible to reach service representatives Who did not return voice messages, car was not ready when it was supposed to be, they did not send shuttle as promised, and it Took 25 minutes just to pick up the car yet there was no line of people waiting. Mobile app they provided gave no information and just tried to sell me things. The paperwork they gave me did not explain all the work that was done. They may have a good mechanics but It seems that they are overstaffed but their people are terribly under trained and their business processes are very very poor. Very disorganized operation. More
by DocK
Employees Worked With
Service
