Mercedes-Benz of Plano - Service Center

Great customer service: Service appointment was quickly set up and was given a rental car to get back to work on time. Quality of Work: Done right the first time and the work was done thoroughly. Ser set up and was given a rental car to get back to work on time. Quality of Work: Done right the first time and the work was done thoroughly. Service staff greeted me when I arrived and took time to answer all my questions. Overall I am very happy with my service visit and will come back again. Quoted service pricing was very competitive to other shops. More

On April 30th, 2011, when I went to start my 2004 CLK 500, much to my chagrin it wouldn't start. I called Mercedes Roadside Assistance the next morning and within 45 minutes they had a tow truck on site 500, much to my chagrin it wouldn't start. I called Mercedes Roadside Assistance the next morning and within 45 minutes they had a tow truck on site and towed my car to Ewing Mercedes in Plano, TX. Once I got to Ewing I was greeted by Deana Lisby who is a service adviser. To make a long story short: Mercedes Roadside Assistance was awesome, the tow truck company was awesome (the driver pampered my car while putting it on a flat bed) and Deana Lisby was especially friendly and awesome as well. Deana was very communicative and kept me in the loop at all times. I had a few issues with my warranty company and Deanna helped me work through those as well. I picked up my car on May 4th and it had washed and was without ding or blemish. Overall, I am very pleased and HIGHLY recommend Ewing Mercedes for any sales or service need you may have. More

I receive excellent care at Mercedes Benz Ewing Autohaus in Plano when taking my car in for routine service. Kelly's excellent professionalism is demonstrated through clear communication and being true to in Plano when taking my car in for routine service. Kelly's excellent professionalism is demonstrated through clear communication and being true to her word regarding wait time on service and entire process. Kelly has consistently provided service with a smile everytime. I appreciate and value her representation of Mercedes Benz Ewing Autohaus in Plano, and look forward to servicing my car here in the future. More

I bought a certified used car and was surprised as to how well I was treated by the salesman Norman Rivers. Now on to the service dept, my normal writer is Deanna, she's EXCELLENT. I went in and Deanna was n well I was treated by the salesman Norman Rivers. Now on to the service dept, my normal writer is Deanna, she's EXCELLENT. I went in and Deanna was not there so I dealt with Kelly, zero class. More

Be careful of your choice of Service Writers/Advisors. Be careful of your choice of Service Writers/Advisors. My experience has be stellar over a 13 year period EXCEPT for one visit for service when Don Be careful of your choice of Service Writers/Advisors. My experience has be stellar over a 13 year period EXCEPT for one visit for service when Don was out sick. I was staggered by the push to write as much service as possible without regard to need. Don has never ever done this. Don has always approached my car service as if it were his - and his wallet. More