Mercedes-Benz of Plano - Service Center

great service Thank you Brian ! Very helpful, knowledgeable, courteous and professional. I will definitely come back to this dealership for future service and will Thank you Brian ! Very helpful, knowledgeable, courteous and professional. I will definitely come back to this dealership for future service and will recommend it to ally acquaintances. Thanks again ! More

My recent visit to Mercedes Benz of Plano Marc Henley is professional Service Adviser Nathan Myers is a professional Service Manager they both treated me as a valued Customer and provided me w Marc Henley is professional Service Adviser Nathan Myers is a professional Service Manager they both treated me as a valued Customer and provided me with excellent Customer Services I would recommend all my friends and family to get there card serviced at Mercedes Bens of Plano, I have been service my car there for the last Six years and Marc Henley is my Service Advisor for the last six years he always let me feel that I am the a value Customer . Zouheir and Suzan Maarouf. 972-816-4745 More

Great service at MB of Plano My experience with Mercedes-Benz of Plano has been excellent. Even though I just barged into his office without an appointment, Daniel was very profes My experience with Mercedes-Benz of Plano has been excellent. Even though I just barged into his office without an appointment, Daniel was very professional and understanding. He took the time to listen to my issues, assisted me in getting my warranty work covered, quickly got me into a loaner and on my way, and he kept me updated with the status of my car throughout the day. I will request Daniel Adams as my service adviser from now on. The actual service that was performed was also top notch. My car has not run this smoothly for a while. I highly recommend Mercedes-Benz of Plano. More

Best MB service center in the mtreoplex MB of Plano is the best Mercedes service center in DFW. I have used MB of Dallas, but MB of Plano blows them away as far as dealership that understand MB of Plano is the best Mercedes service center in DFW. I have used MB of Dallas, but MB of Plano blows them away as far as dealership that understands customers needs and quality of repair work. Mitzi Crenshaw is also the best Mercedes Service representative in the entire country. Whenever I have a question or service issue, I can call her personal cell phone and have her explain what the repair time and average cost will be before I either have car dropped off or towed in. When I arrive at the dealership she normally has me in and out to a loaner car in less than 5 minutes. Also her service quotes are normally within 99% of the quote or estimate she provided when I dropped off the car. She also will take time to explain repairs need or recommended. She never tries to oversell me services I do not need.And unlike other brands who will not give you a service estimate until they have taken apart the car, I have never experienced this at MB Plano. They lawyas provide intial quote and estimate for time of repair. The only reason I am buying another Mercedes is due to the service quality and staff at MB Plano. I highly recommend them to all my colleagues and friends.They are always 5 star service on my car and they way they treat customers. More

Mercedes of Plano service review Needed a Saturday repair. Dealer was accommodating, fast, less expensive than local repair shop. Also found some warranty work needed and washed car. Needed a Saturday repair. Dealer was accommodating, fast, less expensive than local repair shop. Also found some warranty work needed and washed car. Great visit! More

SERVICE BO AND BODY SHOP FOR HAIL DAMAGE REPAIR Took vehicle in for regular Service BO and then to Body Shop to repair recent hail damage. Body shop did a masterful job repairing. Thank you. Took vehicle in for regular Service BO and then to Body Shop to repair recent hail damage. Body shop did a masterful job repairing. Thank you. More

Excellent Customer Services I went to the dealer for the 30K mile service and everything went well. The next day the car wouldn't start and we had to leave for a wedding in Austi I went to the dealer for the 30K mile service and everything went well. The next day the car wouldn't start and we had to leave for a wedding in Austin. We called the service center and after a few frustrating calls we finally got the number of a technician to come to the house and check the car. It was the battery and needed to be replaced. However, due to the trouble we went through it was replaced at no charge. Could not ask for a better outcome and they for sure gained a new customer. I highly recommend this dealer as they appreciate their customers. More

Great service experieince. Constant communication from Andrew Holguin, and a sincere approach to customer satisfaction. Just a great guy, doing a great job. All aspects of my service were top notch. Andrew Holguin, and a sincere approach to customer satisfaction. Just a great guy, doing a great job. All aspects of my service were top notch. More

Mitzi Cranshaw is the best service advisor that I have ever had. I keep two to three MB and all are serviced here because of this reason. ever had. I keep two to three MB and all are serviced here because of this reason. More

At first the service representative gave me a very different price than they offered on the phone, more than double. It really knocked off my socks. However, the site manager wanted to work on it an different price than they offered on the phone, more than double. It really knocked off my socks. However, the site manager wanted to work on it and did some extra. I like the loan car service. It's very convenient and make the connection seamless. More