Mercedes-Benz of Plano - Service Center

I purchased my first Mercedes 4 years ago from Ewing and have LOVED every experience I've had there. The sales experience with Liz was great. And she still stays in touch, even though there is no money in have LOVED every experience I've had there. The sales experience with Liz was great. And she still stays in touch, even though there is no money in it for her at this point. We so appreciate that she still cares about us and touches base just to say hello. Since we've had our car for a few years, our primary interaction with Ewing is with the service area as we come in for our periodic car check ups. We love the attention to detail we get from Kelly, and the entire service team. Everyone in service knows us by name (and we don't go that often!). They always take care of us with a free loaner car. And they get the service done quickly. The car is always ready when they say it will be ready. AND they wash it for us. Sometimes we think they take better care of our car than we do - ha. Every company "says" customer service is important. But Ewing is a company that "walks the walk" and really lives it. They are genuine people, and excel in exceeding expectations every time we go in. If you want not only a great car, but a TRULY GREAT experience for the lifetime of your car, get over to Ewing today and introduce yourself! More

The dealership was originally recommended to me by a friend of mine and I therefore bought the car there two years ago. The sales and trade in process was straightforward and no hassle. Since then the friend of mine and I therefore bought the car there two years ago. The sales and trade in process was straightforward and no hassle. Since then the service is always great. My service advisor, Kelly, is always very responsive and the car gets fixed right and is always clean and ready when promised. More

Service is the least "fun" apsect of car ownership; it's something I've always hated to deal with until I found Kelly here at Ewing. From the moment I call to discuss service she does eve ownership; it's something I've always hated to deal with until I found Kelly here at Ewing. From the moment I call to discuss service she does everything to make the experience painless. From scheduling the appointment to returning the loan car she keeps me informed and explains what is being done. The work is excellent and timely. jfg More

I bought my car new from Ewing. I have had it serviced there because they are honest, reliable, polite, prompt and available! Can there be another reason for staying with Ewing? I had a service advisor there because they are honest, reliable, polite, prompt and available! Can there be another reason for staying with Ewing? I had a service advisor who retired and he was fantastic (Don Hubbard). Can you imagine my delight when my NEW service advisor is as good or better than Don??? New advisor is Kelly Woijek. I can HIGHLY recommend this dealership from front desk to check out. More

Mitzi replaced 3 bulbs while i waited in the tail/brake lamp area. She always does everything possible to get my car in and out as quickly and as thoroughly as possible. I am planning on buying this same lamp area. She always does everything possible to get my car in and out as quickly and as thoroughly as possible. I am planning on buying this same car again soon and a big part of the reason why is because of Mitzi and the service I get at Ewing. My husband and daughter both drive BMW's and i have been to their dealership and am shocked at the difference in care they receive. I would never drive a BMW because of that reason!!! The service of a car is the most important aspect of owning a particular type of vehicle in my opinion. It can make your experience pleasant or a constant annoyance. I choose pleasant and will continue to purchase Mercedes for that reason! More

Great customer service: Service appointment was quickly set up and was given a rental car to get back to work on time. Quality of Work: Done right the first time and the work was done thoroughly. Ser set up and was given a rental car to get back to work on time. Quality of Work: Done right the first time and the work was done thoroughly. Service staff greeted me when I arrived and took time to answer all my questions. Overall I am very happy with my service visit and will come back again. Quoted service pricing was very competitive to other shops. More

On April 30th, 2011, when I went to start my 2004 CLK 500, much to my chagrin it wouldn't start. I called Mercedes Roadside Assistance the next morning and within 45 minutes they had a tow truck on site 500, much to my chagrin it wouldn't start. I called Mercedes Roadside Assistance the next morning and within 45 minutes they had a tow truck on site and towed my car to Ewing Mercedes in Plano, TX. Once I got to Ewing I was greeted by Deana Lisby who is a service adviser. To make a long story short: Mercedes Roadside Assistance was awesome, the tow truck company was awesome (the driver pampered my car while putting it on a flat bed) and Deana Lisby was especially friendly and awesome as well. Deana was very communicative and kept me in the loop at all times. I had a few issues with my warranty company and Deanna helped me work through those as well. I picked up my car on May 4th and it had washed and was without ding or blemish. Overall, I am very pleased and HIGHLY recommend Ewing Mercedes for any sales or service need you may have. More

I receive excellent care at Mercedes Benz Ewing Autohaus in Plano when taking my car in for routine service. Kelly's excellent professionalism is demonstrated through clear communication and being true to in Plano when taking my car in for routine service. Kelly's excellent professionalism is demonstrated through clear communication and being true to her word regarding wait time on service and entire process. Kelly has consistently provided service with a smile everytime. I appreciate and value her representation of Mercedes Benz Ewing Autohaus in Plano, and look forward to servicing my car here in the future. More

I bought a certified used car and was surprised as to how well I was treated by the salesman Norman Rivers. Now on to the service dept, my normal writer is Deanna, she's EXCELLENT. I went in and Deanna was n well I was treated by the salesman Norman Rivers. Now on to the service dept, my normal writer is Deanna, she's EXCELLENT. I went in and Deanna was not there so I dealt with Kelly, zero class. More

Be careful of your choice of Service Writers/Advisors. Be careful of your choice of Service Writers/Advisors. My experience has be stellar over a 13 year period EXCEPT for one visit for service when Don Be careful of your choice of Service Writers/Advisors. My experience has be stellar over a 13 year period EXCEPT for one visit for service when Don was out sick. I was staggered by the push to write as much service as possible without regard to need. Don has never ever done this. Don has always approached my car service as if it were his - and his wallet. More