Mercedes-Benz of Plano - Service Center

Couldn’t get anyone to return my calls and repairs took 2 days instead of 2 hours Only good thing was the car wash. I expected more days instead of 2 hours Only good thing was the car wash. I expected more More

Our issues were resolved promptly, battery was replaced as it was under warranty. A good consistent service is what I have been getting over the last 4 years as it was under warranty. A good consistent service is what I have been getting over the last 4 years More

Benny was my SA. He is very professional and customer orient ed and a pleasure to do business with. I believe my issue has been resolved. ed and a pleasure to do business with. I believe my issue has been resolved. More

Customer service Had Issue on one of the tires. Drove in without appointment to have it checked. Requested for my service advisors Z or Chuck as I wasn’t happy with th Had Issue on one of the tires. Drove in without appointment to have it checked. Requested for my service advisors Z or Chuck as I wasn’t happy with the initial guy who (greeter?) asked me what I came in for, suggested to just put air in it and go my merry way. I looked at him and wanted to repeat to him what I just said: to check my tire what was wrong with it as the pressure went down drastically while driving. Once with my service advisor Z, all went smoothly. Ended up a big nail stuck on side of the tire and needed new one. Lucky that they stock my tires. Z was able to provide a service car so I can go on with my day while they fix my car. Now that’s very good customer service to me. More

Love there business They took very good of us. No questions ask. And fix what they needed it was necessary. Very clean and professional. most of all I was amazed how They took very good of us. No questions ask. And fix what they needed it was necessary. Very clean and professional. most of all I was amazed how the environment had a positive image everyone working together as a team. More

Change of tire Had to wait 20+ minutes to get someone to help me. I shouldn't have to wait for a service advisor in order to get a tire changed Had to wait 20+ minutes to get someone to help me. I shouldn't have to wait for a service advisor in order to get a tire changed More

Mercedes Benz Plano MB of Plano is the best Mercedes service center in DFW. I have used MB of Dallas, but MB of Plano blows them away as far as dealership that understand MB of Plano is the best Mercedes service center in DFW. I have used MB of Dallas, but MB of Plano blows them away as far as dealership that understands customers needs and quality of repair work. Chad Bunton is also the best Mercedes Service representative in the entire country. Whenever I have a question or service issue, I can call his personal cell phone and have him explain what the repair time and average cost will be before I either have car dropped off or towed in. When I arrive at the dealership he normally has me in and out to a loaner car in less than 5 minutes. Also his service quotes are normally within 99% of the quote or estimate she provided when I dropped off the car. He also will take time to explain repairs need or recommended. She never tries to oversell me services I do not need.And unlike other brands who will not give you a service estimate until they have taken apart the car, I have never experienced this at MB Plano. They always provide intial quote and estimate for time of repair. The only reason I am buying another Mercedes is due to the service quality and staff at MB Plano. I highly recommend them to all my colleagues and friends.They are always 5 star service on my car and they way they treat customers. More

I am sorry to let you know I had a bad experience I took my s550 for service my advisor tells me that they can’t rotate my tires because they are different sizes I called and left a message to call me he ne my s550 for service my advisor tells me that they can’t rotate my tires because they are different sizes I called and left a message to call me he never returned my call asked about connecting my I phone he told me I can’t for this model both the answers are wrong he just want to say something and send me away terrible More

CHAD BUNTON IS THE BEST SERVICE MANAGER ON THE PLANET!!! MERCEDES BENZ IS OUTSTANDING, WE LOVE THE CARS AND S U V'S WE HOVE BOUGHT OVER THE YEARS. WE ARE FAITHFUL CUSTOMER AND ADMIRERS OF THE DEALERSHIP. MERCEDES BENZ IS OUTSTANDING, WE LOVE THE CARS AND S U V'S WE HOVE BOUGHT OVER THE YEARS. WE ARE FAITHFUL CUSTOMER AND ADMIRERS OF THE DEALERSHIP. More

Chad was very professional and personable. Service was performed in one day as promised. I had an excellent no hassle loan car making the total experience enjoyable. performed in one day as promised. I had an excellent no hassle loan car making the total experience enjoyable. More