Mercedes-Benz of Plano - Service Center

My service advisor Stephen takes good care of me. I can always reach him and he is good at calling me back. I leased 3 cars from the Plano dealership, but the last one I leased from Dallas. I will never le always reach him and he is good at calling me back. I leased 3 cars from the Plano dealership, but the last one I leased from Dallas. I will never lease from Plano again. The salesman and dealership in Dallas was and is wonderful! More

This dealership is friendly, fast , and efficient. I appreciated the great communication. I had experienced an issue with my vehicle, which was unexpected and able to receive immediate service. appreciated the great communication. I had experienced an issue with my vehicle, which was unexpected and able to receive immediate service. More

I was greeted well . They provided shuttle service so I did not have to wait for car . Also, finished the work promptly and I was called and I was offered the ride back to dealership . did not have to wait for car . Also, finished the work promptly and I was called and I was offered the ride back to dealership . More

Benny and the MB Plano team are phenomenal. Never before have I looked forward to vehicle service. They make it that great!! Will Never go elsewhere. have I looked forward to vehicle service. They make it that great!! Will Never go elsewhere. More

Marc Henley was extremely helpful from the time we left our ML SUV to the time we picked it up! Marc always new the status of our SUV. He always called us back after leaving a voice mail! I ❤️ my ML! our ML SUV to the time we picked it up! Marc always new the status of our SUV. He always called us back after leaving a voice mail! I ❤️ my ML! More

The service is excellent from start to finish. From the greeting they give you when you drop your car off, to the updates while the service is being done to the pick up experience, the service was great an greeting they give you when you drop your car off, to the updates while the service is being done to the pick up experience, the service was great and it was also very reasonably priced. More

Called 4 different times and i was on hold over 15 min each time. I was calling to see if my service is ready or not. Now i know why other people go to small shop, instead of mercedes dealer. Its just h each time. I was calling to see if my service is ready or not. Now i know why other people go to small shop, instead of mercedes dealer. Its just high brand with a lousy customer service. Never again going back to this location. More

They provided fast and fantastic service! They were very kind and knowledgeable! I highly recommend Mercedes-Benz of Plano for your car service repair and service needs. kind and knowledgeable! I highly recommend Mercedes-Benz of Plano for your car service repair and service needs. More

Mercedes service The process scheduling process was efficient and simple. Service rep Z. Lalani did a thorough job of documenting the problem I was having. Another pro The process scheduling process was efficient and simple. Service rep Z. Lalani did a thorough job of documenting the problem I was having. Another problem was found and the battery replaced under warranty. More

The maintanece strive is great, the service advisors are not The service on my vehicle is always good. I hate dealing with the service advisors because they bug an annoy me through text messages while I'm at wo The service on my vehicle is always good. I hate dealing with the service advisors because they bug an annoy me through text messages while I'm at work as if I don't have to make a living at all. I told My service advisor on last Saturday that I was at work and couldn't bring the loaner car in due to me being at work. Well he insisted that he could send someone to pick up the car from my job at Texas Instruments. Well I told him that if a person is not authorized to be on the premises then they would not able to come on the parking lot period. In told him that my only off day was the follwing Tuesday which was only 3 days away. He then proceeds to tell me that I will probably be charge for the vehicle by the loan car department $85.00 per day if I don't retrurn the vehicle on Monday. SO I was like WOW!!!! SO then I told him the I would go ahead and lie to my superior and that I would have to get a doctors note for an excuse by going to the emergency room for basically nothing. He then says he doesn't want me to have to do that. On Monday morning he texts me again with the same drag about the loaner car. So I told him I would be in around lunchtime. And to top it off, I did get wrote up for leaving the premises and I was given a point by Human Resources as well. Because due to the tornado happening a few weeks ago, we are all on high alert at my job site. etc. I told the service advisor how pissed I was and he Tod me that it's not his fault because the people above him tell them to bug the customers about the loaner cars, because they feel that people just keep them to joy ride. SO I will not be returning to this location again ever, and I will not recommended this place to no one at al period. More