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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,379 Reviews

1,379 Reviews of Mercedes-Benz of Plano - Service Center

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January 31, 2020

Mercedes Benz of Plano always does an exceptional job servicing my vehicle. I scheduled in advance for a free loaner vehicle. Had the car detailed & it looked brand new. More

by rallsup
Recommend Dealer
Yes
Employees Worked With
None of these people assisted me
Jan 31, 2020 -

Mercedes-Benz of Plano responded

Thanks for your praise, rallsup! We appreciate your 5-stars and your mention of the free loaner. See you next time. Best wishes!

January 29, 2020

It’s a good dealership but service takes too long. Took close to 5 hrs for a 30000 service that I was told would take 90 min More

by Mckenz65
Recommend Dealer
Yes
Employees Worked With
Steven
Jan 30, 2020 -

Mercedes-Benz of Plano responded

McKenz65, we apologize that your your recent service took longer than anticipated. We appreciate your feedback and look forward to serving you additionally and providing a more expedient visit when the time comes. Best wishes!

January 29, 2020

Always have a great experience when I take my vehicle in. Benny is awesome! They always take care of me and keep me perfectly informed More

by Jane.nauman
Recommend Dealer
Yes
Employees Worked With
Benny - service advisor
Jan 30, 2020 -

Mercedes-Benz of Plano responded

Jane, thanks for your praise! We appreciate your 5-stars and tag of Benny! See you next time. Best wishes!

January 22, 2020

Dino was so helpful and made this service a seamless experience. He is a devoted and wonderful advisor and I hope to work with him again. More

by Cheri2651
Recommend Dealer
Yes
Employees Worked With
DINO. He was so helpful and great to work with!!
Jan 22, 2020 -

Mercedes-Benz of Plano responded

Cheri2651, thank you for your praise and mention of working with Dino in service. Let us know when we may assist you additionally. Thanks again and best wishes!

January 20, 2020

Thank you for your service ! The staff was very courteous and helpful! As usual they try to provide answers to all our questions Thank you More

by Srytzell
Recommend Dealer
Yes
Employees Worked With
Dana Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2020 -

Mercedes-Benz of Plano responded

Srytzell, you are welcome! Thank you for choosing Mercedes-Benz of Plano! We look forward to serving you next time. Best wishes!

January 20, 2020

Service Maintenance B Visit Always top notch service and professional treatment when taking my GLK350 in for service at Mercedes Benz of Plano. The loaner car provided during ser More

by LaurieW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Henley
Jan 20, 2020 -

Mercedes-Benz of Plano responded

LaurieW, thank you for the praise and mention of working with Marc Henley on your GLK350 service recently. We are pleased you enjoyed the loaner. See you next time. Thanks again!

January 15, 2020

First rate as always! no, no no bno no no no no no noll no n nop n n hnon n novbn v nvbn h nbvb no cn vobpo. no I don't have time for this . More

by gary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Collins
Jan 15, 2020 -

Mercedes-Benz of Plano responded

Gary, thank you for your kind mention of first rate service. We apologize that DealerRater imposes a 25 word minimum. We appreciate your praise! See you next time.

January 13, 2020

Been having periodic fueling problems on my 2016 GLA 250. Every now and then, after a fill-up, the engine studders and jerks when pressing gas pedal. Engine light comes on. Use premium octane as directed. More

by aubsace
Recommend Dealer
Yes
Employees Worked With
Chris Kite
Jan 13, 2020 -

Mercedes-Benz of Plano responded

Aubsace, thank you for sharing praise regarding your recent service with Chris! We apologize to hear that you're having service issues we couldn't replicate. If it happens again, bring it back! Thank you. Best wishes!

January 01, 2020

Auto repair Always get great service at MB of Plano. that's not enough works to submit for I am adding more or the review will not submit...you should change this More

by charles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Mark Cobb
Jan 02, 2020 -

Mercedes-Benz of Plano responded

Charles, thank you for the kind words and mention of working with Mark. We appreciate your praise and the constructive feedback regarding minimum words required to leave a review on DealerRater. Unfortunately, that limit is out of our control, but we will pass the feedback along. Thanks again and best wishes!

December 31, 2019

Car in shop for 7 days to have a rim repaired and wheel replaced. was talked to like an idiot!with no apology for it More

by Scott simpson
Recommend Dealer
No
Employees Worked With
Mark in service
Jan 02, 2020 -

Mercedes-Benz of Plano responded

Scott, we passed your note along to our management for review and we cannot locate you in our system under Scott Simpson with an active ticket. Our Service Director, Bob Calabrese asked that you be provided his direct contact so he may speak with you regarding your vehicle. You may reach Daniel directly at BCalabrese@ewingautogroup.com. Talk soon and best wishes!

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