Mercedes-Benz of Plano - Service Center

Seems like every time I take my car in for service, there's always something new that is no longer offered. One of the last few times I went in and they no longer offer the interior cleaning when you there's always something new that is no longer offered. One of the last few times I went in and they no longer offer the interior cleaning when you drop off your car for service, only exterior. Now, they no longer offer a loaner car when completing an "A Service". Also, they failed to mention this when calling in to make the appointment since it's been standard all along. Called later that day to speak with one of the managers to find some resolution/explanation but now the scheduler said he would be able to make an exception, upon approval of management. Fine, no problem, right? Wrong. When I arrived (the second time) my service adviser said he had to get the loner car approved. Why did he even feel the need to mention this, especially since he knew the negative reaction he received the first time he expressed that a loaner car would not be available for an "A Service". It's great that the dealership is under new management, however instead of constantly taking the "perks" away, why not give one or two back??? It's the little things that can make a big difference. For the past few service fails, I'll be looking elsewhere for future car purchases. After all, every car manufacturer has a dealerships on that same street. More

I called two Mercedes Benz dealers for service, and this one the one in Plano was very friendly and gave me all the information I need it. I would definitely recommend this dealer compared to the other. Tha one the one in Plano was very friendly and gave me all the information I need it. I would definitely recommend this dealer compared to the other. Thank you very much for your customer service. More

Mitiz Cranshaw is the kind of service advisor one dreams of. She's a blanket of southern hospitality from the moment you drop off your car. You AND your car feel cared for by the time you pick up your healt of. She's a blanket of southern hospitality from the moment you drop off your car. You AND your car feel cared for by the time you pick up your healthy car. She's a gem. I'm grateful and comforted by her presence in an experience that can at times be as painful as going to the dentist. :o) More

The experience I have had with this dealership has been awesome. I drive to their location and pass others just because of their excellent service. awesome. I drive to their location and pass others just because of their excellent service. More

I purchased a new vehicle from the dealer in 2008. The service was excellent during the buying process. I moved out of the area and had my vehicle serviced at another MB dealership until I returned to Da service was excellent during the buying process. I moved out of the area and had my vehicle serviced at another MB dealership until I returned to Dallas this year, just in time for a hail storm. I took the vehicle to this dealership to repair the hail damage. I dropped off the vehicle to what seem like a black hole. Darrel, the only person I was allowed to work with, failed to communicate with me through the process. I was given multiple dates of when I could expect my vehicle to be returned. Each delivery date was not kept, which would have not been a major problem, except that the Darrel failed to call to let me know that the deadline would not be met. When I called, I was treated like a beggar asking for a hand-out. Everyone was blamed for the delays, from my insurance company to the detail person. After almost 4 weeks, my vehicle was returned. Shortly, after the return of my vehicle Dallas had a light rain and the passenger side began to leak water. I called Darrel and left him a message indicating that the I noticed a small leak during the storm. Darrel fail to return my call. I had to leave for business that same week and left the car at the airport. When I returned, I found the passenger side flooded. During a much heavier storm(s), the small leak became a waterfall. Once again, I called Darrel, no response. It was a Friday. I was told by customer service that there was nothing that they could do until Monday. I dropped the vehicle Monday morning. A few days later Darrel called to let me know that they had removed the seats and the rugs to ensure that all of the moisture has been removed. This was a flat lie. After I picked up the vehicle, I noticed a lingering moldy smell, especially after the vehicle had been closed for a day or so. After examining the rugs and seats closely, it was clear than neither had been removed from the vehicle. Instead, they were shampooed and probably steam clean. I now have a vehicle that smells like mold mixed with deodorant. I called Darrel to let him know. As of today, he has not called back. I intend to take the vehicle back, but given the quality of the service I received, I am waiting until after the holidays. I do not want to be aggravated over the holidays. I recently had a problem with the vehicle and took it to Park Place. The service provided was incredible. Would I recommend this dealership? No. They worked hard at making a sale, but lost a customer by failing to follow through. More

Great dealership. Very courteous, friendly, helpful, and above all Customer Service Rep (Sal) can't be beat. Thank you once again Ewing for a job well done. above all Customer Service Rep (Sal) can't be beat. Thank you once again Ewing for a job well done. More

Great experience. This is the third new car I ahve purchased from Ewing. I would recommend them to anyone. Dana Stewart was superb, is a professional and a pleasure to work with. purchased from Ewing. I would recommend them to anyone. Dana Stewart was superb, is a professional and a pleasure to work with. More

Took in the car for check engine light, after repairs the light came back on, took the car back, and she spoke to the mechanic in my presence, which stated that the part was defective, but she refused to all light came back on, took the car back, and she spoke to the mechanic in my presence, which stated that the part was defective, but she refused to allow the mechanic to do warranty work. when objected, she walked back to the shop and spoke with tech in private. she came back out and stated that the warranty work can not be done, raising issues with why we complained to service supervisor about her service. this was in April 2011. the car was not fixed, nor is it now. they refuse warranty on their parts, and this service adviser intentionally interfered with technician trying to replace the parts. it is now 4 months later, and we are still trying to resolve the check engine light issue. (initial review) after filing this review I was contacted by the GM, and as his follow up with his staff, I am now threatened by both service advisers, and was told through the mechanic that they no longer will work on my vehicle, and the open service ticket is closed in retaliation of my initial review of this dealership's service work and it's vicious, vindictive service advisers. I have contacted their GM again and will take this matter up with Texas attorney general's office of consumer division, as well as bringing suit in court to recover the cost of defective parts, and damages caused, because no longer can be trusted to work on vehicle. More

Nick Opinker is the best service manager I have ever worked with. Genuine care for my circumstances. Follow through is unmatched. He wants to make it right for the customer. Ewing service is the Best! worked with. Genuine care for my circumstances. Follow through is unmatched. He wants to make it right for the customer. Ewing service is the Best! More

I purchased my first Mercedes 4 years ago from Ewing and have LOVED every experience I've had there. The sales experience with Liz was great. And she still stays in touch, even though there is no money in have LOVED every experience I've had there. The sales experience with Liz was great. And she still stays in touch, even though there is no money in it for her at this point. We so appreciate that she still cares about us and touches base just to say hello. Since we've had our car for a few years, our primary interaction with Ewing is with the service area as we come in for our periodic car check ups. We love the attention to detail we get from Kelly, and the entire service team. Everyone in service knows us by name (and we don't go that often!). They always take care of us with a free loaner car. And they get the service done quickly. The car is always ready when they say it will be ready. AND they wash it for us. Sometimes we think they take better care of our car than we do - ha. Every company "says" customer service is important. But Ewing is a company that "walks the walk" and really lives it. They are genuine people, and excel in exceeding expectations every time we go in. If you want not only a great car, but a TRULY GREAT experience for the lifetime of your car, get over to Ewing today and introduce yourself! More