Mercedes-Benz of Plano - Service Center

Nice friendly staff They are always professional and courteous , the new dealership us very nice and relaxing and they are always very prompt with the service and provide They are always professional and courteous , the new dealership us very nice and relaxing and they are always very prompt with the service and provide me a rental when. I Need one. More

Excellent customer service from Robert Manning. My name is mr.Knight, i took my mercedes Benz to mercedes Benz of plano because it had the engine light message on the screen, the welcoming staf My name is mr.Knight, i took my mercedes Benz to mercedes Benz of plano because it had the engine light message on the screen, the welcoming staff were very friendly and helpful, the service advisor and i happened not to deal well together, i asked to speak to his manager. He introduced me to his manager mr.Robert Manning from get go, mr .Manning was extremely professional and helpful he represented this mercedes Benz dealership like his own sole company, he exceeded all my expectations, iam originally from africa ,and i spent 16 years in New York City from my parents to my great parents we have owned several mercedes benz in the past, and i have dealt with a lot of luxury brands , i own a Corvette a BMW and a lexus, but mr. Manning Exceeded all my prior experiences of dealing with any of the above mentioned luxury brand car dealership, he was very understanding even when we did not agree on something he was very calm and professional and still showed signs of trying to solve the issue that was on the table. I decided to write this review because of Mr.Robert Manning professionalism and effort to make sure that i left the dealership happy and indeed he did that, i left the dealership happy, and because of him, after getting rid of the Mercedes Benz i own now, i will most likely go back and purchase an S 550 mercedes Benz that i have had an eye on for a while now. Conclusively mercedes Benz as a dealership in general did a great job and i recommend anyone to go to this dealership for truly a luxury experience if you are thinking to buy a mercedes Benz or own one, but mr.Robert Manning one of the manager there was phenomenon, excellent gentleman and very professional, Thank you sir for giving me a great experience at Mercedes Benz of Plano. More

Deal with the CUSTOMER SERVICE MANAGER Customer SERVICE MANAGER Made everything right .. He is the person you need to deal with if you run in to any problems . Steve is the guy who can make Customer SERVICE MANAGER Made everything right .. He is the person you need to deal with if you run in to any problems . Steve is the guy who can make it right. More

Great Customer Service I always take my car to the dealership for great and fair service. They always explain any issues to you and are willing to work with anyone. Great I always take my car to the dealership for great and fair service. They always explain any issues to you and are willing to work with anyone. Great facilities and great staff. More

Excellent Service & Customer Care Not only am I pleased with my vehicle but beyond pleased with the excellent customer service provided by MB of Plano. My service advisor is Bonnie Be Not only am I pleased with my vehicle but beyond pleased with the excellent customer service provided by MB of Plano. My service advisor is Bonnie Beck and to be honest she is the main reason I keep coming back to this location for my vehicle service needs. In the past I would try to find the best deals but have learned the hard way that cheap service cost more in the long run. For this reason, I continue to visit Bonnie and MB of Plano for my vehicle maintenance. The entire staff is professional and courteous. I rarely take the time to provide feedback but I felt it was necessary to give credit and kudos when due. Thank you Bonnie & MB of Plano for valuing my business. More

No complaints! I've owned my 2006 r350 since 09 & from the moment I purchased it with the assistance of Danny Higgins, to each time it has been serviced or repaired, I've owned my 2006 r350 since 09 & from the moment I purchased it with the assistance of Danny Higgins, to each time it has been serviced or repaired, I have had no issues or complaints. Each time I take my car for servicing or repair & switch to a loaner vehicle, someone always helps me with my 2 toddlers & the transfer of their carseats and all of our stuff. My car has 165,000 miles on it & it has needed several repairs over the years, but one can't expect things not to wear out. I have never felt any repair was unjust or done incorrectly. Soon it will be time to purchase a newer vehicle. I've considered switching brands, but the experiences at the dealership in terms of service, coupled with the great vehicle that I have now has made me almost certain I will buy another Mercedes. When I do, I will be buying it from MB plano. More

Enough is enough I owe a MB C300 sedan. Less than 2 years ago, there was MB recall for the battery so this dealer replaced it. Lately, the car has been displaying a me I owe a MB C300 sedan. Less than 2 years ago, there was MB recall for the battery so this dealer replaced it. Lately, the car has been displaying a message about SRS malfunctioning so we took the car to this dealer. After keeping our car at their service center for almost 5 days, they finally informed us that the problem was from the battery as it is the end of its life. We were shocked as the battery was replaced just less than 2 years ago and we feel no issues related to that. They insisted that this was the only thing they can find wrong. Based on that, we end up paying hundreds of dollars to replace the battery. But just few days later, the same message came up again so we took the car back. This time they said that the problem is from the driver seat belt as they think it is faulty and there is also a "ground wire" needs to be repaired. They asked for $940 for those new repairs. When we questioned how come they said there were no problems when they checked this problem just few days ago and they made us replace a relatively new battery, their response was that we should be "thankful" to them that they caught this battery problem early. When we asked them if they are sure that this seat belt diagnosis is truly the problem, they said they are not. At this point, we told them to stop working on our car as we can not trust them anymore for anything. We asked them to credit us for the cost of the battery that they made us unnecessarily replace. They refused, saying that they can not credit us for a job done previously. This is not the first time we have issues with their service and this last experience is the last straw that made us say "enough is enough" of this dishonest practices of this dealership. We are really mad how we got cheated and ripped off thinking we were dealing with a luxury car dealership. More

Service excellence Trustworthy service that leaves no questions unanswered. Had my brand new e350 in for some electrical repair work, and door had small dent on it, whi Trustworthy service that leaves no questions unanswered. Had my brand new e350 in for some electrical repair work, and door had small dent on it, which wasn't on the car when turned in for service. Service manager immediately acknowledged it upon verifying with service advisor, and kept my car, got it repaired to the point where I could not locate the dent. More