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1,139 Reviews of Mercedes-Benz of Plano - Service Center
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May 14, 2014
Mercedes of Plano service review Needed a Saturday repair. Dealer was accommodating, fast, less expensive than local repair shop. Also found some warranty work needed and washed car. Needed a Saturday repair. Dealer was accommodating, fast, less expensive than local repair shop. Also found some warranty work needed and washed car. Great visit! More
by Sdpolsky
Employees Worked With
Robert schnieder
May 01, 2014
SERVICE BO AND BODY SHOP FOR HAIL DAMAGE REPAIR Took vehicle in for regular Service BO and then to Body Shop to repair recent hail damage. Body shop did a masterful job repairing. Thank you. Took vehicle in for regular Service BO and then to Body Shop to repair recent hail damage. Body shop did a masterful job repairing. Thank you. More
by RichardHayes
Employees Worked With
ROBERT MANNING & BRODY WALLACE
April 30, 2014
Excellent Customer Services I went to the dealer for the 30K mile service and everything went well. The next day the car wouldn't start and we had to leave for a wedding in Austi I went to the dealer for the 30K mile service and everything went well. The next day the car wouldn't start and we had to leave for a wedding in Austin. We called the service center and after a few frustrating calls we finally got the number of a technician to come to the house and check the car. It was the battery and needed to be replaced. However, due to the trouble we went through it was replaced at no charge. Could not ask for a better outcome and they for sure gained a new customer. I highly recommend this dealer as they appreciate their customers. More
by msarubbi
Employees Worked With
Randy Walding
March 10, 2014
Great service experieince. Constant communication from Andrew Holguin, and a sincere approach to customer satisfaction. Just a great guy, doing a great job. All aspects of my service were top notch. Andrew Holguin, and a sincere approach to customer satisfaction. Just a great guy, doing a great job. All aspects of my service were top notch. More
by KenMueller
Employees Worked With
Andrew Holguin
March 03, 2014
Mitzi Cranshaw is the best service advisor that I have ever had. I keep two to three MB and all are serviced here because of this reason. ever had. I keep two to three MB and all are serviced here because of this reason. More
by mikey711
Employees Worked With
Mitzi Cranshaw--Have owned many MB from here and she and Dana in sales are the reason and the best!!
February 25, 2014
At first the service representative gave me a very different price than they offered on the phone, more than double. It really knocked off my socks. However, the site manager wanted to work on it an different price than they offered on the phone, more than double. It really knocked off my socks. However, the site manager wanted to work on it and did some extra. I like the loan car service. It's very convenient and make the connection seamless. More
by james_qu
Employees Worked With
Bonnie Beck
October 22, 2013
Terrible Service! If you are financially successful an want to purchase a car, stay away from Mercedes. I bought a new 2014 ML350 and started having issues by the 2nd week. Then i call and ask specificall want to purchase a car, stay away from Mercedes. I bought a new 2014 ML350 and started having issues by the 2nd week. Then i call and ask specifically for a mercedes loaner which they said "absolutely, dont worry its taken care of" and I get to the dealership and they walk me over to Enterprise rent a car. Ridiculous! They said they only have 5 loaner vehicles. This is unacceptable for a high end car dealership. Maybe its a sign that Mercedes is no longer high end. BMW had much better customer service and always had a loaner for me. I would avoid this dealership at all costs. They know how to make Mercedes feel like a Cheap Used Car dealership. I wont be Leasing another Mercedes for my Business ever again. They sucked 10 years ago and continue to do so. Thats what I get for giving them another chance after 10 whole years! More
by Truth7860
Employees Worked With
I wont give his name because he was not the problem.
October 22, 2012
Was charged 900 Dollars for a reconditioned alternator. I'd like to know what makes a Mercedes Alternator different than any other alternator to make it cost 4 - 5 times as much as a normal Bosch unit. I'd like to know what makes a Mercedes Alternator different than any other alternator to make it cost 4 - 5 times as much as a normal Bosch unit. The techs had left one of the fuel pump sensor cables unplugged so I had no fueld gauge readings. They broke on of the CD's I had left in my glove compartment. I found it on the floor, broken in half. The only positive experience was with the hire-car department. They were pleasant, helpful and genuinely responsive. The only positive experience I had with Mercedes of Plano. More
by a0906078
Employees Worked With
1
April 26, 2012
had pretty major reparis done on 2002 CLK500. Jon was great to work with, very informative, and in general everyone I delt with from porters to the loan car folks were great. great to work with, very informative, and in general everyone I delt with from porters to the loan car folks were great. More
by DavidO44
Employees Worked With
Jon Schroeder
April 25, 2012
Very good service; done quickly and right. Price is not cheap, but it is, after all, a Mercedes house, not a Honda! Priced about the same as other MB stores for similar work. Quite easy to make an appoi cheap, but it is, after all, a Mercedes house, not a Honda! Priced about the same as other MB stores for similar work. Quite easy to make an appointment for service. Overall quite pleased. More
by Jack Marr
Employees Worked With
Randy Walding
