Mercedes-Benz of Plano - Service Center

Love this dealership Excellent service and beautiful place ! I'm so glad that I've been customer of this dealership for five years . Always feel so comfortable when waitin Excellent service and beautiful place ! I'm so glad that I've been customer of this dealership for five years . Always feel so comfortable when waiting there for service More

Warrsntee service items and body shop work. Had a interior trim issue on our new e300 and some scratches from an auto transport company moving here from Atlanta. Both items were repaired in good Had a interior trim issue on our new e300 and some scratches from an auto transport company moving here from Atlanta. Both items were repaired in good order. My only suggestion would be better communication about timing of completion etc. Also hard to reach service afvisor by phone or text but the setvice is very good and prompt. More

Professional and respectful So far all if my experience with mB of Plano have been great. Johnnie (my Service Rep) is always informative and professional. The support staff is al So far all if my experience with mB of Plano have been great. Johnnie (my Service Rep) is always informative and professional. The support staff is also professional. Lastly the facility is always clean and orderly. More

Customer Service The overall experience was good. I would like to suggest that when providing a courtesy loaner car the representative needs to ASK if instructions to The overall experience was good. I would like to suggest that when providing a courtesy loaner car the representative needs to ASK if instructions to operate a car are needed. The loaner I was given was an updated model and the driving, parking, and neutral gears we're all different than what I have used before. So don't just give me the key and assume that customers know how to operate any new model; provide instructions or at least ask if instructions are needed More

Engine light illuminated My engine light came on and service fixed it. Had a great loaner car and everyone was extremely helpful. Benny kept me updated on the progress of the My engine light came on and service fixed it. Had a great loaner car and everyone was extremely helpful. Benny kept me updated on the progress of the repairs. More

Service visit Fast and friendly service. Say what the will do, did what they said. Loaner wasn’t as big as our car but was nice and had great options Fast and friendly service. Say what the will do, did what they said. Loaner wasn’t as big as our car but was nice and had great options More

Regular Service of my vehicle MB of Plano is outstanding on sales and service! They take the time and care and exceed on their attention to details with all their customers. And I MB of Plano is outstanding on sales and service! They take the time and care and exceed on their attention to details with all their customers. And I as one of these customers appreciate all that you do! Wish you continued Success! Glenn Manther does Great Job! Paul E. Ingram More

Oil change and oil leak I really like this dealership but was disappointed with the way they did NOT put the trunk back together. They must have needed to get to the battery I really like this dealership but was disappointed with the way they did NOT put the trunk back together. They must have needed to get to the battery but did not put the covering back the way it was and the car is only 1 year old. Looks like they hurriedly and incorrectly put the battery back in. Cover does not close properly. More

Excellent Customer Service Steven is the ultimate example of extraordinary chivary and customer service. Mr. Wolston greeted me with a warm smile and a confidence that ensured m Steven is the ultimate example of extraordinary chivary and customer service. Mr. Wolston greeted me with a warm smile and a confidence that ensured me that I would be well taken care of. This instance was the most comfortable I've ever experienced during my time with MB Plano. He is awesome! I'm glad he is MY coordinator! More

Thanks for the great time and great job on my way home and I’ll call y’all thanks again thanks for your call and thanks for reminder for the great time and great job on my way home and I’ll call y’all thanks again thanks for your call and thanks for reminder More