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Mercedes-Benz of Plano - Service Center

Plano, TX

4.4
1,139 Reviews
Call Service Center (972) 599-0909

1,139 Reviews of Mercedes-Benz of Plano - Service Center

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August 25, 2022

Excellent customer service provided to me in resolving a Mercedes Benz recall on Torsion Bar! More

by ljmabrey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny & Daniel Adams Service Dept
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Aug 26, 2022 -

Mercedes-Benz of Plano responded

ljmabrey, thanks for sharing 5-stars and noting your experience with Manny and Daniel to get your torsion bar recall done. We appreciate your endorsement and look forward to serving you additionally next time. Take care!

August 25, 2022

Very professional and all the employees are caring friendly and explain everything to me to get all what I need. More

by Arlette Kobrossi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali
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Aug 26, 2022 -

Mercedes-Benz of Plano responded

Arlette, thanks for sharing 5-stars and noting your experience with Ali in service. We appreciate your endorsement and pleased to hear we explained everything thoroughly. We look forward to serving you additionally next time. Take care!

August 25, 2022

Pleasure doing business with them. Love my car and the dealership. My service advisor Jay Henderson is delightful to work with. More

by BW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
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Aug 25, 2022 -

Mercedes-Benz of Plano responded

BW, thanks for sharing 5-stars! We're glad to hear Jay Henderson is delightful to work with! We appreciate your endorsement and look forward to serving you additionally next time. Take care!

August 25, 2022

I completely unsatisfied the service this dealership provided. My son hit a paper box on driver side front bumper and need a little push to make it back to position. However, the side wheel trim got pee More

by Ran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ben (service manager)
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Aug 26, 2022 -

Mercedes-Benz of Plano responded

Ran, we apologize that one of the parts used to fix your original repair is needing replaced again. We connected with our team and understand that part in question is being replaced under warranty as you desired. We apologize for any confusion and invite you to contact Ben Mitchel additionally if you still have questions or concerns. You may reach Ben directly at BMitchel@mbplano.com or 214-547-2939. Best wishes!

August 25, 2022

Great dealership. Special thanks to John Berry. Brilliant young man. Excellent customer service. Great attention to details and customer needs! Very happy to have him More

by Val Stark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Mitchel, John Berry
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Aug 26, 2022 -

Mercedes-Benz of Plano responded

Val, thanks for sharing 5-stars and noting your experience with John in service. We appreciate your endorsement and look forward to serving you additionally next time. Best wishes!

August 25, 2022

Every one from service advisor Ali to to the guys who delivered my car was fantastic More

by Rsvalesenrick
Recommend Dealer
Yes
Employees Worked With
Ali
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Aug 26, 2022 -

Mercedes-Benz of Plano responded

Rsvalesenrick, thanks for sharing 5-stars and noting your experience with Ali. We appreciate your endorsement and look forward to serving you additionally next time. Take care!

August 25, 2022

Love this dealership and my service advisor Mike. Everyone is friendly and my experience has been top notch so far. Thank you guys. More

by nicej2252
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike in Service
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Aug 26, 2022 -

Mercedes-Benz of Plano responded

nicej2252, thanks for sharing 5-stars and noting your experience with Mike in service. We appreciate your endorsement and look forward to serving you additionally next time. Best wishes!

August 25, 2022

Top service, Top advisor is Mike Ludec. This guy is the best advisor and highly recommend! More

by Harry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike and Ben
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Aug 26, 2022 -

Mercedes-Benz of Plano responded

Harry, thanks for sharing 5-stars and noting your experience with Mike. We appreciate your endorsement and look forward to serving you additionally next time. Thanks again!

August 25, 2022

Facility is always clean and staff is very friendly. Wait time for Alto car service is always quick More

by Upscale Jazzy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Connie Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2022 -

Mercedes-Benz of Plano responded

Thanks for sharing 5-stars and noting your experience in our clean facility with our friendly staff. We appreciate your endorsement and look forward to serving you additionally next time. Take care!

August 24, 2022

Great work and quick turn around when I had an emergency. I really appreciate the help! More

by mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn
Report | Print
Aug 24, 2022 -

Mercedes-Benz of Plano responded

Mike, thanks for the five-stars and mention of great work and a quick turnaround! We're happy to hear you had an excellent visit! We appreciate your feedback. See you next time. Best wishes!

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