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1,139 Reviews of Mercedes-Benz of Plano - Service Center
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June 28, 2016
Service Appointment As soon as I arrived, I was greeted and placed in a loaner vehicle. My service advisor gave me a window for completion and it was right on time. The As soon as I arrived, I was greeted and placed in a loaner vehicle. My service advisor gave me a window for completion and it was right on time. The staff is friendly and eager to please. More
by Mckinney
Employees Worked With
Cris Zamora
June 23, 2016
Five Star service Very knowledgeable, quality service, done right the 1st time. Staff is friendly arrive is quick. Car comes out clean. Could do better with coffee refi Very knowledgeable, quality service, done right the 1st time. Staff is friendly arrive is quick. Car comes out clean. Could do better with coffee refill packets. More
by Jon722
Employees Worked With
Stephen Wolston
May 24, 2016
Job well done Enjoyed working with service advisor with experience and knowledge. Everything was done right and exceeded my expectation. I sure love to come back Enjoyed working with service advisor with experience and knowledge. Everything was done right and exceeded my expectation. I sure love to come back for all my service needs. More
by 123
Employees Worked With
Can't remember my new service adviser name.
May 18, 2016
Excellent and efficient service from Daniel. Reception staff were very helpful. Daniel was very helpful, attentive and went above my expectations. Excellent service and advise. The staff at the c Reception staff were very helpful. Daniel was very helpful, attentive and went above my expectations. Excellent service and advise. The staff at the car rental were also curteous. More
by Elizabeth01
Employees Worked With
Daniel Fitzek
May 10, 2016
Service Johnnie was prompt and professional and courteous ... Very nice working with him .. He took care of the issues and was in regular touch with me about Johnnie was prompt and professional and courteous ... Very nice working with him .. He took care of the issues and was in regular touch with me about the status of the service More
by Sunny123
Employees Worked With
Johnnie Taylor in service
May 06, 2016
Nice friendly staff They are always professional and courteous , the new dealership us very nice and relaxing and they are always very prompt with the service and provide They are always professional and courteous , the new dealership us very nice and relaxing and they are always very prompt with the service and provide me a rental when. I Need one. More
by Niki
Employees Worked With
Fred in service
March 18, 2016
Excellent customer service from Robert Manning. My name is mr.Knight, i took my mercedes Benz to mercedes Benz of plano because it had the engine light message on the screen, the welcoming staf My name is mr.Knight, i took my mercedes Benz to mercedes Benz of plano because it had the engine light message on the screen, the welcoming staff were very friendly and helpful, the service advisor and i happened not to deal well together, i asked to speak to his manager. He introduced me to his manager mr.Robert Manning from get go, mr .Manning was extremely professional and helpful he represented this mercedes Benz dealership like his own sole company, he exceeded all my expectations, iam originally from africa ,and i spent 16 years in New York City from my parents to my great parents we have owned several mercedes benz in the past, and i have dealt with a lot of luxury brands , i own a Corvette a BMW and a lexus, but mr. Manning Exceeded all my prior experiences of dealing with any of the above mentioned luxury brand car dealership, he was very understanding even when we did not agree on something he was very calm and professional and still showed signs of trying to solve the issue that was on the table. I decided to write this review because of Mr.Robert Manning professionalism and effort to make sure that i left the dealership happy and indeed he did that, i left the dealership happy, and because of him, after getting rid of the Mercedes Benz i own now, i will most likely go back and purchase an S 550 mercedes Benz that i have had an eye on for a while now. Conclusively mercedes Benz as a dealership in general did a great job and i recommend anyone to go to this dealership for truly a luxury experience if you are thinking to buy a mercedes Benz or own one, but mr.Robert Manning one of the manager there was phenomenon, excellent gentleman and very professional, Thank you sir for giving me a great experience at Mercedes Benz of Plano. More
by taylor knight
Employees Worked With
Robert Manning.
February 08, 2016
Bad service I took my car in for mechanical repairs it took 3 weeks for a new transmission. I went to pick of my car and it was substantial body damage. I brought I took my car in for mechanical repairs it took 3 weeks for a new transmission. I went to pick of my car and it was substantial body damage. I brought it to their attention before I left input the dames That was not there when I took it in. They are trying to take responsibility. They had to have known about because the damages were to severe. It look like they attempted cover it up. That's why it was there so long. I informed my insurance company and letting them deal with them. Very bad bad service. Low rate.Also they never answer the phone. More
by Sdr
Employees Worked With
Daniel Adams/ Barry Wallace
January 26, 2016
Deal with the CUSTOMER SERVICE MANAGER Customer SERVICE MANAGER Made everything right .. He is the person you need to deal with if you run in to any problems . Steve is the guy who can make Customer SERVICE MANAGER Made everything right .. He is the person you need to deal with if you run in to any problems . Steve is the guy who can make it right. More
by VMANCINI
Employees Worked With
CHRIS ZAMORA AND MIKE WILLEY, Steve Sichterman
December 31, 2015
Great Customer Service I always take my car to the dealership for great and fair service. They always explain any issues to you and are willing to work with anyone. Great I always take my car to the dealership for great and fair service. They always explain any issues to you and are willing to work with anyone. Great facilities and great staff. More
by yankees74
Employees Worked With
Glenn Manther
