Mercedes-Benz of Plano - Service Center

Excellent They Provide excellent service and always keep you updated on the status of your car. They are very quick in getting you taken care off when dropping They Provide excellent service and always keep you updated on the status of your car. They are very quick in getting you taken care off when dropping off your car. More

Service department Had a great salesperson. Service department lacks. Park place Lexus IS the standard for great service. No loaner car while car being serviced, shut Had a great salesperson. Service department lacks. Park place Lexus IS the standard for great service. No loaner car while car being serviced, shuttle driver was suppose to take me to work in 20 minutes, came 45 minutes later. Pick up was suppose to be at 5:30 after numerous calls with no answer , he came at 6:30 and said the good news is I’m here now. Really..., that’s a lie bar for good news. When checking out the clerk interrupted closing my ticket out while she talked to a coworker who interrupted the transaction. When I got my car back the settings were changed . I had to go back to have the service agent try to figure out how to reset them. The world didn’t end but I expected better. More

Premium Brand, Premium Service My AMG needed a warranty repair and the part had to be ordered from Germany. Because it was a fuel line, MB Plano could not release my vehicle to me My AMG needed a warranty repair and the part had to be ordered from Germany. Because it was a fuel line, MB Plano could not release my vehicle to me (safety concerns). I was given a loaner vehicle for over the month it took for the part to arrive, they kept me updated as to progress, and promptly repaired and returned my vehicle as soon as the part arrived! It is wonderful to see a dealership exemplify the excellence that this brand’s DNA demands and deserves. High praise for Service Advisor Stephen Wolston! More

Service I always do my car service in MB Plano, they are very professional, courteous and the service representative was knowledgeable & very friendly. They I always do my car service in MB Plano, they are very professional, courteous and the service representative was knowledgeable & very friendly. They done the work as fast as they can and scheduling is very easy & quick. More

My recall of airbag and replacement of light bulb was good Excellent service and I would return if I had an issue or concern. The waiting room is comfortable, clean with snacks and the employees are helpful. Excellent service and I would return if I had an issue or concern. The waiting room is comfortable, clean with snacks and the employees are helpful. More

Excellent service We have always received the best service from M-B Plano. The staff are some of the most pleasant and professional we have had the pleasure of dealing We have always received the best service from M-B Plano. The staff are some of the most pleasant and professional we have had the pleasure of dealing with. More

Main Battery Replacement 2015 Mercedes S550. Got console message to “shift into park and keep the engine running, check owners manual.” So, how am I supposed to get home??? M 2015 Mercedes S550. Got console message to “shift into park and keep the engine running, check owners manual.” So, how am I supposed to get home??? Main battery replaced under warranty. Dropped off my car 10am Thurs, picked up 4p Friday - took two days to diagnose and replace main battery?!?! Lucky I had a loan car. More

A really great place From all the places I have been to, this is the best one. They just know how to make you feel like you should come back there every time. All the time From all the places I have been to, this is the best one. They just know how to make you feel like you should come back there every time. All the time they fix your car from the very first visit, they are fast and before you realize it your car is again good to go. More

Efficient service My service person was courteous and knowledgeable. I have used him several times and he is extremely efficient, helpful, and very nice to deal with My service person was courteous and knowledgeable. I have used him several times and he is extremely efficient, helpful, and very nice to deal with More

Great dealer. Experience World Class Sales and Service Traded in a 2016 Acura TXS and Purchased a 2018 CLA 4dr Coupe in November 2017 when they first hit the Showroom. After about 4 weeks my wife and l en Traded in a 2016 Acura TXS and Purchased a 2018 CLA 4dr Coupe in November 2017 when they first hit the Showroom. After about 4 weeks my wife and l enjoyed it so much we returned to this dealership 6 weeks later and purchased a 2018 GLA Sport Utility. She traded in a 2015 Honda CRV. We have had both cars over a year now. I have over 31,000 miles on mine and my wife has about 16,000 on hers. We shopped 3 other local MB dealerships and found them the most friendly and willing to deal. We have had zero problems with either vechicle and get excellent gas mileage from both. When we come in for regular oil changes their service people could not be nicer and the actual service is phenomenal! Cannot recommend Mecedes Benz of Plano highlly enough!!! I have purchased over a dozen new cars and trucks over the years and brought them back in for service. Cannot ever recall being more impressed by a Service Writter than Mr. Stephen Wolfson. He is truly an asset to your organization. You can bet l will continue to recommend you guys to anyone looking for Quality Sales and Service. More