Mercedes-Benz of Plano - Service Center

Annual service Waited for service. Nice kitchen area. A few instructions on using coffee and toast machines would help Condiments like jelly and peanut butter for to Waited for service. Nice kitchen area. A few instructions on using coffee and toast machines would help Condiments like jelly and peanut butter for toast would be nice. Waiting area nice More

Go see Zack for all your service needs! I did my research on my 2016 CLS and found out that I could upgrade my system to Apple CarPlay through Mercedes. I was turned away by pretty much eve I did my research on my 2016 CLS and found out that I could upgrade my system to Apple CarPlay through Mercedes. I was turned away by pretty much every Service advisor in DFW saying it wasn’t possible and told I’d have to get it done at car toys as an aftermarket system, which wasn’t true. Then I met Zach, who also did the same research as me. Zach told me I was right and it could be done through the manufacture. Zach also gave me affordable pricing for the upgrade. Now it’s like I have a whole new car and I’m extremely happy! None of this would have been possible without Zach he really went above and beyond for me. Now I can proudly say MB of Plano has earn my business with Zach being my service advisor. I work down the street from Park place and rather drive to Plano to see Zach to have my car serviced the right way!! Thanks again Zach! More

Best Service Ask for Steven Wolston for your service advisor! He pays attention and is great at communicating with you while your car is in for service. He even fo Ask for Steven Wolston for your service advisor! He pays attention and is great at communicating with you while your car is in for service. He even followed up with me after hours to make sure I was happy. MB of Plano is one of the very best! More

Great experience with front plate install. Well done! The front line team member worked with me and made sure the install was correct and looked good. Delivered the high quality of service Well done! The front line team member worked with me and made sure the install was correct and looked good. Delivered the high quality of service that MB owners expect.! Thanks More

Disappointed at the Quality of Work and Communi Ive been having my vehicle serviced and repaired at this dealership over the past 8 years. This repair visit what the last straw. I has a trip schedul Ive been having my vehicle serviced and repaired at this dealership over the past 8 years. This repair visit what the last straw. I has a trip scheduled for Wednesday, 2/27 at 6 am. I had an appointment to take my car into the dealership on Monday, 2/25 at 7 a.m. mainly due to a burning smell under the hood and to check the battery. I met the advisor and left my car that morning. I heard nothing from the dealership that day. I texted the advisor Tuesday morning, 2/26, and was finally sent the diagnosis ... an engine oil leak and the battery needed to be replaced. I authorized the repair at approx 10 a.m. . I began contacting the advisor around 4pm for an update. The dealership closes at 6 pm. Messages were left via voicemail and text. After no response, I drove to the dealership around 5:15 p.m. only to be told that they hadn't began the work. Getting on the road at 6 a.m. the next morning wasn't going to happen. The work .. So I thought ... was completed around noon Wednesday along with a bad car wash. I began my out-of-state trip around 2 p.m. and drove approximately 550 miles. I awoke the next morning with large oil spills under my car and a low oil level. The car was taken to the nearest Mercedes-Benz dealership ... 65 miles away. It was discovered that the engine cover was missing and the cam plug on one of the cylinders hadn't been replaced properly causing oil to pour out of the car. My car was repaired properly by MB of Collierville ... true professionalism from beginning to end. I am a female and this could have caused me to be stranded on the interstate at night along with damage to my engine. I will never trust MB of Plano with my vehicle again! More

Service above and beyond My service advisor Chuck, Thank you! You went above and beyond my expectations on the service provide to my vehicle. You worked with me and corporate My service advisor Chuck, Thank you! You went above and beyond my expectations on the service provide to my vehicle. You worked with me and corporate to settle all descrepencies with my vehicle. I can’t thank you enough. More

Oil change went great They took my car, even though I was technically a walk in. Car washed and lots of treats at the lounge. Free Wifi so you can do your work while you wa They took my car, even though I was technically a walk in. Car washed and lots of treats at the lounge. Free Wifi so you can do your work while you wait. Waited an hour and the car was ready to go. Stay classy, MB! Good work!!! More

Great Service Advisor Chad always provides a complete overview of what will be addressed during my service visits. He also keeps me updated on the progress via text message Chad always provides a complete overview of what will be addressed during my service visits. He also keeps me updated on the progress via text messages or a call. More

Annual maintenance The car maintenance was routine and there were no problems. Appointment was on time and car returned at the end of the day. Loaner car was hassle free The car maintenance was routine and there were no problems. Appointment was on time and car returned at the end of the day. Loaner car was hassle free. More

Great Customer Service!! Excellent Customer service, I highly recommend MB Plano! Zach Robinson , and the service department were very friendly, and accommodating, they queee Excellent Customer service, I highly recommend MB Plano! Zach Robinson , and the service department were very friendly, and accommodating, they queeezd me in late on a Friday evening, without an appointment. Really helped me out , much appreciated!! More