Mercedes-Benz of Plano - Service Center

I have been a customer of Mercedes Benz of Plano since 2002. Bought a SLK 350 Limited Edition new and drove it until 2016. One day while dropping my car off for routine maintenance I saw a 2014 SLK Carbon 2002. Bought a SLK 350 Limited Edition new and drove it until 2016. One day while dropping my car off for routine maintenance I saw a 2014 SLK Carbon Edition that had just come in from a lease. The rest is history, I bought my first used car a few days later. Although there is now a dealership in McKinney I still go back to Plano for service and even for yearly inspections. More

Warranty Service Had my 2019 GLC in for Rear Cross Traffic Warning not working. I got a call around 3:00 pm from the valet driver to let me know he was about to leave Had my 2019 GLC in for Rear Cross Traffic Warning not working. I got a call around 3:00 pm from the valet driver to let me know he was about to leave to return my car to me. I had received no call from Chad Bunton the Service Manager as to what was done to the car. When I tried to talk to him no one knew where he was. He finally called me about over an hour later,too late to get my car back the same day. It all could have been taken care of with a call as soon as they found out there was nothing wrong.. More

Efficient, timely and friendly service for a minor issue which was handled without an appointment. Comfortable and well stocked customer lounge made the wait more pleasant which was handled without an appointment. Comfortable and well stocked customer lounge made the wait more pleasant More

Exceptional, quality, efficient service provided by MB Plano and Keith Damer. Service was very COVID friendly, facility is excellent and staff was very professional. We highly recommend MB Plano! Plano and Keith Damer. Service was very COVID friendly, facility is excellent and staff was very professional. We highly recommend MB Plano! More

If you are looking for a safe laid out waiting area along with excellent customer care during this pandemic, Mercedes-Benz Plano is a great place to receive service. Thank you Jennifer Collins for your excel with excellent customer care during this pandemic, Mercedes-Benz Plano is a great place to receive service. Thank you Jennifer Collins for your excellent customer care. More

I give this dealership a heady thumbs-up 👍👍!! Service folk are friendly, professional & quick😃! (Note: 25 word minimum?!?? In my opinion it is extremely unprofessional, demeaning, annoying & a sheer wa folk are friendly, professional & quick😃! (Note: 25 word minimum?!?? In my opinion it is extremely unprofessional, demeaning, annoying & a sheer waste of time👎😤. How’s THAT for exceeding 25 words😃!) More

Mercedes Benz of Plano has always been the place to go for my Mercedes. Marc Henley has worked with me for years satisfactorily. Thank you. for my Mercedes. Marc Henley has worked with me for years satisfactorily. Thank you. More

Check in was prompt and efficient. Clayton met me and I explained that the aux battery warning was lit. He arranged to have a replacement battery installed under the warranty that was in effect. He advised explained that the aux battery warning was lit. He arranged to have a replacement battery installed under the warranty that was in effect. He advised me that the installation was complete and the car was ready on a timely basis. He did an equally great job on June 24th for a "B" service - definitely an asset to MB Plano! Thank you! More

For service ask for Alykhan Lalani gives 💯 percent customers service!He will keep you updated at all times ! Tony Ortega best sales men,he will make sure get you exactly what you want ! customers service!He will keep you updated at all times ! Tony Ortega best sales men,he will make sure get you exactly what you want ! More

The service advisor, Jennifer Collins, was a thorough professional. She efficiently checked my vehicle in, explained tge process, and kept me apprised throughout. Definitely confident that my vehicle r professional. She efficiently checked my vehicle in, explained tge process, and kept me apprised throughout. Definitely confident that my vehicle received the best service possible. Ms. Collins helped confirm that. More