Mercedes-Benz of Plano - Service Center

Fantastic Service Marc Cobb is always real helpful. Prompt and friendly service.Never had a problem. I am satisfied since 2001 and he does a great job. Marc Cobb is always real helpful. Prompt and friendly service.Never had a problem. I am satisfied since 2001 and he does a great job. More

Strange. Seemed non helpful with question but was willing to answer the question if I paid $159 hourly..so basically didn't want to buy parts I didn't need, so Seemed non helpful with question but was willing to answer the question if I paid $159 hourly..so basically didn't want to buy parts I didn't need, so just wanted an answer but did not receive one. More

Great Service CLAYTON Excellent First time since 2002 I've had a MB CLAYTON got me in and Out no issues Warranty item done quickly car cleaned up and overall EXCELLENT first visit First time since 2002 I've had a MB CLAYTON got me in and Out no issues Warranty item done quickly car cleaned up and overall EXCELLENT first visit More

Best service! I live very close to Park Place but the difference in the two are night and day so I will gladly drive 35 minutes to Mercedes of Plano. Jennifer could I live very close to Park Place but the difference in the two are night and day so I will gladly drive 35 minutes to Mercedes of Plano. Jennifer could not of be more helpful.. I thought I was in a dream! You just don’t find that kind of customer service. This dealership needs to be recognized for their excellent service . More

Service A We were given excellent service. They found a problem that I didn’t know I had. Fixed it under warranty. Left there feeling really good! We were given excellent service. They found a problem that I didn’t know I had. Fixed it under warranty. Left there feeling really good! More

Good service First we called Mercedez road side assistance to change the battery out. He was useless and incorrectly diagnosed the problem, saying it was the start First we called Mercedez road side assistance to change the battery out. He was useless and incorrectly diagnosed the problem, saying it was the starter and it wasn’t a battery issue. So we called Mercedes Plano to come to tow it to be repaired. The Young man checked battery and told us our battery was completely dead. And he logically explained. He replaced with a new battery. Voila! My car works again. Great job! More

Bad experience. Recommended things and way overpriced I brought my car in for routine service @ 45000 miles. Standard Mercedes “A” Service. Service writer texts me later telling me I need an $850 tune u I brought my car in for routine service @ 45000 miles. Standard Mercedes “A” Service. Service writer texts me later telling me I need an $850 tune up on a 2016 car with 45k miles??, a $450 battery (I can buy one anywhere for less than $200) and a $150 air filter. NO. I have an expensive car I bought from you guys. Don’t play me. More

Very poor customer service . They may have good mechanics but their business processes are a disaster. Their customer service experience was terrible. People are nice but r . They may have good mechanics but their business processes are a disaster. Their customer service experience was terrible. People are nice but ridiculously long wait on the telephone while they try to figure out what’s happening, impossible to reach service representatives Who did not return voice messages, car was not ready when it was supposed to be, they did not send shuttle as promised, and it Took 25 minutes just to pick up the car yet there was no line of people waiting. Mobile app they provided gave no information and just tried to sell me things. The paperwork they gave me did not explain all the work that was done. They may have a good mechanics but It seems that they are overstaffed but their people are terribly under trained and their business processes are very very poor. Very disorganized operation. More

Service is no good I brought my car in because the check engine light was on... they ran diagnosis for $160, told me they found the problem and it would be $2300 to fix I brought my car in because the check engine light was on... they ran diagnosis for $160, told me they found the problem and it would be $2300 to fix it, which I agreed to. I picked my car up on Friday afternoon and on Saturday, my check engine light came back on. More

Service car Scheduled appointment for car service report was not correct. Basically car was kept for 6 hours nothing was done & called to pick up car. It was not Scheduled appointment for car service report was not correct. Basically car was kept for 6 hours nothing was done & called to pick up car. It was not washed. The only thing positive was the loaner car that was available. More