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1,244 Reviews of Mercedes-Benz of Plano - Service Center
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May 19, 2019
Not good as before. Service advisor assigned was not right. Not good this time. Service advisor did not even come before and even after car was done to say its ready and give some reccmendations what else car n Not good this time. Service advisor did not even come before and even after car was done to say its ready and give some reccmendations what else car needs to service. Car was ready and sitting but she did not come to inform until I have to go to check out lady to find out. Even after service the mileage was not set for next service,. Brake light not working display was still showing even after they diagnosed it. Poor service advisor service. More
by Raj
Employees Worked With
Erica leffner
May 14, 2019
I was given the costs of maintenance up front. I took my car in for scheduled maintenance. Chuck went over the services to be performed before I left. I was able to know what the costs would be b I took my car in for scheduled maintenance. Chuck went over the services to be performed before I left. I was able to know what the costs would be before the work was done. I was able to return my loaner car at a time that was convenient for my schedule. More
by KellyB
Employees Worked With
Chuck Pullen
May 10, 2019
Great job, timely service I had a great experience when my Mercedes needed new front tires and some touch up paint on rear left side. It took only 2 days for this service Ben I had a great experience when my Mercedes needed new front tires and some touch up paint on rear left side. It took only 2 days for this service Benny kept me informed via text during the process I was offered a loaner car but preferred using the shuttle as we have other cars that we can use I had no issues with this service at all More
by Bibi
Employees Worked With
Benny is the first name. He was awesome
May 07, 2019
It appears the price was more expensive than anticipated The appearance of the dealership is superb and their service response with loaners is unmatched! The advisors appear knowledgeable and are receptive t The appearance of the dealership is superb and their service response with loaners is unmatched! The advisors appear knowledgeable and are receptive to responding to its customers needs. I was just somewhat disappointed no advisor is present during the vehicle recovery to fully explain the charges and recommend options. More
by Marcus4
Employees Worked With
Creed Boyer
April 30, 2019
First service experience Convenient and easy to schedule an appointment that accommodates my schedule. They offered a loaner car and provided quick notification when the car w Convenient and easy to schedule an appointment that accommodates my schedule. They offered a loaner car and provided quick notification when the car was completed. More
by Ricks
Employees Worked With
Jennifer Collins
April 25, 2019
Top notch service! Brought my car in for A 5 service, in and out in less than an hour. Had full checkup and wash, tech Zach Robinson very personal and professional, coul Brought my car in for A 5 service, in and out in less than an hour. Had full checkup and wash, tech Zach Robinson very personal and professional, could not have made my visit any better. More
by Chuck
Employees Worked With
Service personnel
April 23, 2019
Covenient, informative service This dealership service center has great customer service. It is well managed, and the fast process allows you to get on with the rest of your day. This dealership service center has great customer service. It is well managed, and the fast process allows you to get on with the rest of your day. More
by R350
Employees Worked With
Chuck, Evan, Jennifer
April 19, 2019
service When I asked at front desk during check out Iwas told to memorize the next oil change mileage and that they dont provide any stickers for the windshie When I asked at front desk during check out Iwas told to memorize the next oil change mileage and that they dont provide any stickers for the windshield. The first I heard. He wasnt keen on helping either. More
by Mabenz125
Employees Worked With
Other Employees :
Creed Boyer, Daniel Fitzek, Sterling Eubanks , Ash Hussein, Tony Ortega, JC Matlock, Mike Aman
April 17, 2019
Couldn’t fix simple issue After my long-term service advisor from Park Place Mercedes retired, I decided to give Plano Mercedes a try - I now regret that decision. A simple wa After my long-term service advisor from Park Place Mercedes retired, I decided to give Plano Mercedes a try - I now regret that decision. A simple warranty request to fix a broken garage door module in my car has taken 2 weeks, numerous phone calls, 3 visits to show service advisors and a shop foreman the issue, twice refusing to take my broken car home, working with the service manager Daniel Adams and reaching out to the GM Ken Patterson to get this simple issue diagnosed. I literally had to show the shop foreman how the remote worked on my loan car and not in my car before they agreed to fix it and then back to my car to show him that the remote didn’t work to get them to fix it. Here are the details: * I arrived for my appointment with Zafar Vakani and the check-in process was harried and disorganized and rushed. I was asked to sign an estimate scribbled on the back of a piece of paper. The notes of my 3 warranty issues were also scribbled on this page and I was informed that there would be a $170 charge if they took time to look at the warranty issues and couldn’t find anything wrong. * I get a text 2 days later saying that I can come pick up the car as the service is complete and that they resolved the remote issue by replacing the battery. Since the garage door remote doesn’t have a battery, I call Zafar and realize that he had scribbled down that my keyless entry was not working. No mention of the other 2 warranty issues was made. * 2 days later Zafar asked me to come and ride with a service advisor, Jacob, which I did the next day. We went through the 3 warranty issues and clearly showed him how the garage door remote was not being accepted in the car’s module. * The next day I get a call from Zafar to pick up the car. I ask him if the remote is working and he says that they have done everything they can and that he will send roadside assistance to my house to help me program the remote. I refuse to pick up the broken car. * I call back and ask for a service manager and am directed to Daniel Adams. Daniel calls me back with the shop foreman and we discuss the problem in detail. * After about 6 phone calls, Daniel says that he needs me to come in and meet with shop foreman Travis Johnson. * When I arrive the next day, neither Daniel or Travis are at the dealership. No one is expecting me and, after waiting for about 15 minutes, I’m handed of to Terry who is standing in for Travis and he hands me off to Roger. * After another 15 minutes, Roger, a shop foreman, shows up and I show him how the remote works on the loaner car and, after another 15 minute wait, won’t work on my car. Finally Roger gets it. * I contact Ken Patterson, the GM, to request an in-person meeting to discuss the situation and to get the other 2 warranty issues addressed. I receive a voicemail back that Roger is going to resolve my garage door issue and that no in-person meeting is needed. I call him back and leave another voicemail to again reiterate that I don’t feel that the dealership is addressing the other 2 warranty issues and have yet to hear back from him. More
by Going Somewhere Better
Employees Worked With
Ken Patterson, Daniel Adams, Zafar
April 17, 2019
The service advisor is not responsive I called the service advisor and left two messages after the maintenance was done. He never returned the call. And he did not even communicate with I called the service advisor and left two messages after the maintenance was done. He never returned the call. And he did not even communicate with me what service have been done and the car status. Not really good experience with this advisor at this dealer. More
by YH
Employees Worked With
Clayton Fraizer
