Mercedes-Benz of Plano - Service Center

Troubling experience with this dealership and service dept Mercedes Benz of Plano is shady, negligent, incompetent, and unprofessional in their practices. This is my troubling experience with the service depar Mercedes Benz of Plano is shady, negligent, incompetent, and unprofessional in their practices. This is my troubling experience with the service department: 6/13: Brought my car in for ROUTINE maintenance (no apparent or obvious issues). I was told I needed to replace the brake pads and control arm. $1868 to fix those issues. 6/17: Picked up my car from service. Had to return to the service department within minutes of driving off because the alignment was completely off and a "EPA Warning Sign" came on the dash. It was so bad I had to turn the wheel 45 degrees to the left just to drive the car straight. Dangerous, unsafe, and negligent on their part to release the car to me in that state. I spoke to the service manager Daniel Adams to voice my concerns, who then had the gall to tell me the alignment issue was somehow my fault because I should have known that fixing the control arm would affect the alignment. I was shocked at his unprofessional and callous response. Anyway, tack on another $250 for the alignment. 6/19: Picked up the car again from service. Driving home from the dealership, another warning sign shows up this time saying "Wheel Sensor Missing." I brought the car back in the following day and was then told the TPMS sensor had to be replaced. Tack on another $405 for the dealership to fix the sensor. 6/26 (today): Picked up the car from service. Driving home this time, yet another warning sign stating that the "Tire Pressure Monitor Inoperative." This is now the third time in the past couple weeks a glaring issue has popped up within minutes of driving off from the service department. I have spoken to both Daniel Adams (Service Manager) and Greg Jones (Customer Experience Manager), both who refuse to acknowledge the troubling service I have received. I brought in my car that was driving well with no obvious issues for ROUTINE maintenance and suddenly have a car that is apparently falling apart while it is in the possession of the dealership. For the past two weeks, this place has wasted my time and money. I'm not the "complaining" type, but this experience has been so shockingly bad that I am compelled to shed light to the public. Stay away. More

GL450 60k miles service Was timely service and done within a day, no headache loaner car, Mark service advisor did quick check in and no extra selling stuff Overall good exp Was timely service and done within a day, no headache loaner car, Mark service advisor did quick check in and no extra selling stuff Overall good experience More

Clem Manther provided me with an excellent customer service. Every time my car needs any type of service I call Glen Manther. He provided me with the outmost professionalism and caring attitude. He knows what ne Every time my car needs any type of service I call Glen Manther. He provided me with the outmost professionalism and caring attitude. He knows what needs to be done and his estimate is always within the ballpark. He always maintains excellent communication and keeps me abreast of any issues or completion. Always the service is complete and right the first time. If at anytime they’re service issues he ensures that it’ll be corrected immediately. Glen always provides a thorough feedback More

They only care about money not the customer needs. They only care about money not the customer concern. You go for something next you know a week later you go back for the same problem. They only care about money not the customer concern. You go for something next you know a week later you go back for the same problem. More

Recall and 20K service Service department provide, quality service and customer support. Frazier provide great service and recommendations. Car was delivered clean and on ti Service department provide, quality service and customer support. Frazier provide great service and recommendations. Car was delivered clean and on time. Everyone was very professional and friendly. More

Service Took my car for service B. When I got it back the air conditioning was not working which was working fine before . I called them back they told me I n Took my car for service B. When I got it back the air conditioning was not working which was working fine before . I called them back they told me I need to wait for 5 days as there is no loaner available. More

Outstanding Zafar thank you so much for being professional and taking care of me as a client and just as an overall person! You were AWESOME. Zafar thank you so much for being professional and taking care of me as a client and just as an overall person! You were AWESOME. More

Airbag Recall Appt. Mercedes Benz of Plano did a great job and a quick turn around on my recall appointment. I was greeted by Zafar Vakani and he assured me he could hav Mercedes Benz of Plano did a great job and a quick turn around on my recall appointment. I was greeted by Zafar Vakani and he assured me he could have my car ready quickly. He was polite & very accommodating. My car was ready in less then an hour-and it was comfy looking at magazines & watching tv as I waited. Thank you Mercedes Benz of Plano. More

High level of personal service Thanks Stephen Wolston. You got me going right before a busy holiday weekend. Treated me like your only customer when I know you were slammed. I ap Thanks Stephen Wolston. You got me going right before a busy holiday weekend. Treated me like your only customer when I know you were slammed. I appreciate the professionalism and great service More

First time here Very sad. 300$ oil change (understandable) but they asked if I wanted A sticker removed off front windshield they took the sticker off left all residu Very sad. 300$ oil change (understandable) but they asked if I wanted A sticker removed off front windshield they took the sticker off left all residue there if you’re not going to do the job right don’t ask. Told me they wash the car the front and the sides the back of the car was never even touched for a $300 oil change I at least expected a clean car I will not be returning heard they were better than everyone in the DFW area. So I drove 20 miles out of my way to go there. Made me look like an idiot in front of my wife and it’s her car definitely not going back. And I’m sure no one will read this and get back to me More