Mercedes-Benz of Plano - Service Center

They provided fast and fantastic service! They were very kind and knowledgeable! I highly recommend Mercedes-Benz of Plano for your car service repair and service needs. kind and knowledgeable! I highly recommend Mercedes-Benz of Plano for your car service repair and service needs. More

Mercedes service The process scheduling process was efficient and simple. Service rep Z. Lalani did a thorough job of documenting the problem I was having. Another pro The process scheduling process was efficient and simple. Service rep Z. Lalani did a thorough job of documenting the problem I was having. Another problem was found and the battery replaced under warranty. More

The maintanece strive is great, the service advisors are not The service on my vehicle is always good. I hate dealing with the service advisors because they bug an annoy me through text messages while I'm at wo The service on my vehicle is always good. I hate dealing with the service advisors because they bug an annoy me through text messages while I'm at work as if I don't have to make a living at all. I told My service advisor on last Saturday that I was at work and couldn't bring the loaner car in due to me being at work. Well he insisted that he could send someone to pick up the car from my job at Texas Instruments. Well I told him that if a person is not authorized to be on the premises then they would not able to come on the parking lot period. In told him that my only off day was the follwing Tuesday which was only 3 days away. He then proceeds to tell me that I will probably be charge for the vehicle by the loan car department $85.00 per day if I don't retrurn the vehicle on Monday. SO I was like WOW!!!! SO then I told him the I would go ahead and lie to my superior and that I would have to get a doctors note for an excuse by going to the emergency room for basically nothing. He then says he doesn't want me to have to do that. On Monday morning he texts me again with the same drag about the loaner car. So I told him I would be in around lunchtime. And to top it off, I did get wrote up for leaving the premises and I was given a point by Human Resources as well. Because due to the tornado happening a few weeks ago, we are all on high alert at my job site. etc. I told the service advisor how pissed I was and he Tod me that it's not his fault because the people above him tell them to bug the customers about the loaner cars, because they feel that people just keep them to joy ride. SO I will not be returning to this location again ever, and I will not recommended this place to no one at al period. More

Couldn’t get anyone to return my calls and repairs took 2 days instead of 2 hours Only good thing was the car wash. I expected more days instead of 2 hours Only good thing was the car wash. I expected more More

Our issues were resolved promptly, battery was replaced as it was under warranty. A good consistent service is what I have been getting over the last 4 years as it was under warranty. A good consistent service is what I have been getting over the last 4 years More

Benny was my SA. He is very professional and customer orient ed and a pleasure to do business with. I believe my issue has been resolved. ed and a pleasure to do business with. I believe my issue has been resolved. More

Customer service Had Issue on one of the tires. Drove in without appointment to have it checked. Requested for my service advisors Z or Chuck as I wasn’t happy with th Had Issue on one of the tires. Drove in without appointment to have it checked. Requested for my service advisors Z or Chuck as I wasn’t happy with the initial guy who (greeter?) asked me what I came in for, suggested to just put air in it and go my merry way. I looked at him and wanted to repeat to him what I just said: to check my tire what was wrong with it as the pressure went down drastically while driving. Once with my service advisor Z, all went smoothly. Ended up a big nail stuck on side of the tire and needed new one. Lucky that they stock my tires. Z was able to provide a service car so I can go on with my day while they fix my car. Now that’s very good customer service to me. More

Love there business They took very good of us. No questions ask. And fix what they needed it was necessary. Very clean and professional. most of all I was amazed how They took very good of us. No questions ask. And fix what they needed it was necessary. Very clean and professional. most of all I was amazed how the environment had a positive image everyone working together as a team. More

Change of tire Had to wait 20+ minutes to get someone to help me. I shouldn't have to wait for a service advisor in order to get a tire changed Had to wait 20+ minutes to get someone to help me. I shouldn't have to wait for a service advisor in order to get a tire changed More

Mercedes Benz Plano MB of Plano is the best Mercedes service center in DFW. I have used MB of Dallas, but MB of Plano blows them away as far as dealership that understand MB of Plano is the best Mercedes service center in DFW. I have used MB of Dallas, but MB of Plano blows them away as far as dealership that understands customers needs and quality of repair work. Chad Bunton is also the best Mercedes Service representative in the entire country. Whenever I have a question or service issue, I can call his personal cell phone and have him explain what the repair time and average cost will be before I either have car dropped off or towed in. When I arrive at the dealership he normally has me in and out to a loaner car in less than 5 minutes. Also his service quotes are normally within 99% of the quote or estimate she provided when I dropped off the car. He also will take time to explain repairs need or recommended. She never tries to oversell me services I do not need.And unlike other brands who will not give you a service estimate until they have taken apart the car, I have never experienced this at MB Plano. They always provide intial quote and estimate for time of repair. The only reason I am buying another Mercedes is due to the service quality and staff at MB Plano. I highly recommend them to all my colleagues and friends.They are always 5 star service on my car and they way they treat customers. More