Mercedes-Benz of Plano - Service Center

Been having periodic fueling problems on my 2016 GLA 250. Every now and then, after a fill-up, the engine studders and jerks when pressing gas pedal. Engine light comes on. Use premium octane as directed. Every now and then, after a fill-up, the engine studders and jerks when pressing gas pedal. Engine light comes on. Use premium octane as directed. My local dealer has had it 4 times and says I can only use Chevron Techron. Seems to work but can’t always find a Chevron Station. Last time it studdered was on Shell vpower. Decided to take it to where I bought it, M-B of Plano. Great service, nice folks but couldn’t replicate the problem. No solution. I’ll just have to wait for the engine to seize up I guess and hope it’s still under warranty. More

Auto repair Always get great service at MB of Plano. that's not enough works to submit for I am adding more or the review will not submit...you should change this Always get great service at MB of Plano. that's not enough works to submit for I am adding more or the review will not submit...you should change this in my opinion More

Car in shop for 7 days to have a rim repaired and wheel replaced. was talked to like an idiot!with no apology for it replaced. was talked to like an idiot!with no apology for it More

AWESOME PROMPT EXCELLENT service experience! This is a “constant” here at this location ... one of the reasons my husband and I are repeat Mercedes Benz purchasers from this location. My service advisor w “constant” here at this location ... one of the reasons my husband and I are repeat Mercedes Benz purchasers from this location. My service advisor was so attentive to me; actually, everyone I encountered!!! “100% Satisfied Customer!” More

My service advisor Stephen takes good care of me. I can always reach him and he is good at calling me back. I leased 3 cars from the Plano dealership, but the last one I leased from Dallas. I will never le always reach him and he is good at calling me back. I leased 3 cars from the Plano dealership, but the last one I leased from Dallas. I will never lease from Plano again. The salesman and dealership in Dallas was and is wonderful! More

This dealership is friendly, fast , and efficient. I appreciated the great communication. I had experienced an issue with my vehicle, which was unexpected and able to receive immediate service. appreciated the great communication. I had experienced an issue with my vehicle, which was unexpected and able to receive immediate service. More

I was greeted well . They provided shuttle service so I did not have to wait for car . Also, finished the work promptly and I was called and I was offered the ride back to dealership . did not have to wait for car . Also, finished the work promptly and I was called and I was offered the ride back to dealership . More

Benny and the MB Plano team are phenomenal. Never before have I looked forward to vehicle service. They make it that great!! Will Never go elsewhere. have I looked forward to vehicle service. They make it that great!! Will Never go elsewhere. More

Marc Henley was extremely helpful from the time we left our ML SUV to the time we picked it up! Marc always new the status of our SUV. He always called us back after leaving a voice mail! I ❤️ my ML! our ML SUV to the time we picked it up! Marc always new the status of our SUV. He always called us back after leaving a voice mail! I ❤️ my ML! More

The service is excellent from start to finish. From the greeting they give you when you drop your car off, to the updates while the service is being done to the pick up experience, the service was great an greeting they give you when you drop your car off, to the updates while the service is being done to the pick up experience, the service was great and it was also very reasonably priced. More