Mercedes-Benz of Plano - Service Center

Matt Workman worst advisor that I’ve ever worked with there- stated over and over about his evaluation not concerned about correcting the problem - offered $100 credit so I would give him a better evalua there- stated over and over about his evaluation not concerned about correcting the problem - offered $100 credit so I would give him a better evaluation. He ridiculed me even though I told 3 people...I’ve asked for manager to call me and this hasn’t taken place. More

On 10-23-20 I purchased a new 2021 GLC300 for my wife who wanted a smaller SUV then her 2018 Lexus RX350. Immediately upon purchase, I discovered that the clock in the vehicle was not operating properly in wanted a smaller SUV then her 2018 Lexus RX350. Immediately upon purchase, I discovered that the clock in the vehicle was not operating properly in that sometimes it would indicate a time that was 3+ hours off and then later correct itself. Speaking with MB Plano, they had me reboot the clock which seemed to help for a short period. Subsequently it happened again and I reboot and then it happened again and once again I rebooted. On 12-14-20, after it happened twice again, I called my service adviser and was advised that she would have someone call me to set up a time to bring the vehicle in. After three days of not hearing from anyone, I sent an email to MB Plano advise of the situation and lack of communication. I received an acknowledgment of receipt and that someone would get back to me. It is now 12-19-20, and I still have not heard from anyone. After dealing with Park Place Lexus for some 20 years, I am not accustomed to this kind of customer service or lack thereof. While an problem with a vehicle clock is not major, the lack of communication and response from MB Plano indicates, to me, their low level of customer service. However, the purchase experience was fine but that is only part of dealing with customers. More

A long drive for normally excellent service but this time a miss. A poor vacuum line install on first visit required a remedial second visit. My service advisor was excellent as usual. Service missed a criti a miss. A poor vacuum line install on first visit required a remedial second visit. My service advisor was excellent as usual. Service missed a critical detail. More

Very attentive to all of my needs and kept me updated the entire time throughout the process. Very hands-on and cooperative. Highly recommend this dealership. Z was great! entire time throughout the process. Very hands-on and cooperative. Highly recommend this dealership. Z was great! More

Mark Cobb Mercedes of Plano Service Representative did a great job servicing my vehicle. The service performed was a Texas state inspection. Inspection was performed in a professional and timely fashion. great job servicing my vehicle. The service performed was a Texas state inspection. Inspection was performed in a professional and timely fashion. I give Mark an excellent review. More

Great service. Knowledgeable and helpful stuff. Check in process very simple and quick. Service done on time as promised. Would defiantly recommend to others. Thanks, process very simple and quick. Service done on time as promised. Would defiantly recommend to others. Thanks, More

Great customer service, Ben Mitchel is an excellent service advisor. Very customer oriented. Everyone seems to understand the value of an existing customer versus trying to acquire new service business service advisor. Very customer oriented. Everyone seems to understand the value of an existing customer versus trying to acquire new service business. More

Chris K is the best advisor that you have in your place. He has awesome customer service skills. He can secure your customers for life He has awesome customer service skills. He can secure your customers for life More

Great service! Advisor Mark is a very knowledgeable person and friendly as well. Enjoy the loaner car service, able to try different model. Will recommend to friends. person and friendly as well. Enjoy the loaner car service, able to try different model. Will recommend to friends. More

Took my daughter’s car in for a airbag recall. Service was excellent as usual. Glenn Manther was great to work with. He was friendly and professional. was excellent as usual. Glenn Manther was great to work with. He was friendly and professional. More