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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,378 Reviews

1,378 Reviews of Mercedes-Benz of Plano - Service Center

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February 05, 2025

MB plano service department, in particular, Eli, have never let me down! Knowledgeable , responsive and do excellent work and go to bat for the customer. Would recommend Eli to any MB owner! More

by kmb71268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli- Service
Feb 05, 2025 -

Mercedes-Benz of Plano responded

kmb71268, thank you for sharing 5-stars! We're happy to hear Eli is knowledgeable and responsive! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

February 05, 2025

I have only experienced exceptional service and Aly as a service professional has been amazing. Great work and communication is very hard to find these days. It makes me only want to drive Mercedes. More

by Mike C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aly
Feb 06, 2025 -

Mercedes-Benz of Plano responded

Mike, thank you for sharing 5-stars! We're happy to hear Aly is a great communicator! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

February 04, 2025

Amazing dealership with exceptional customer service. My advisor always thoroughly explains everything and makes sure I’m taken care of and happy. More

by ashleyharis22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Ramirez
Feb 04, 2025 -

Mercedes-Benz of Plano responded

ashleyharis22, thank you for sharing 5-stars! We're glad to hear our team is amazing and provides exceptional customer service! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

February 04, 2025

Always take a good care of their customers and the vehicle! Provide quality service! Thank you! More

by genet6412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aly
Feb 04, 2025 -

Mercedes-Benz of Plano responded

genet6412, thank you for sharing 5-stars! We're glad to hear our team always provides quality service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

February 04, 2025

Patrick Garcia is a trusted advisor and true professional. He keeps us loyal to Mercedes! More

by byronmcnaught
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Garcia
Feb 04, 2025 -

Mercedes-Benz of Plano responded

byronmcnaught, thank you for sharing 5-stars! We're glad to hear Patrick is professional! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

February 04, 2025

Top notch service from setting appointments, check in, amazing waiting room, valet services and checkout. Love the service guys. Always have a smile to share. Luis, my service man is always available and More

by jack.coleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis in service dept
Feb 05, 2025 -

Mercedes-Benz of Plano responded

Jack.coleman, thank you for sharing 5-stars and noting our smiling service staff and ammenities! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

February 03, 2025

Fair priced. Easy to schedule service. Great service reps that don’t fip you off like Land Rover of Dallas. Trusted service overall!!! More

by ricky.oyaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Feb 03, 2025 -

Mercedes-Benz of Plano responded

ricky, thank you for sharing 5-stars! We're pleased to hear our team provided a great overall experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

February 02, 2025

MB Plano has been great! I've had a truly best in class buying experience. Then over the last 5 years of ownership, I've had a really good ownership experience. Mercedes do More

by Neil.kier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Hartung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Henley
Feb 02, 2025 -

Mercedes-Benz of Plano responded

Neil.kier, thank you for sharing 5-stars and noting great experiences with us over the last five years. We appreciate your praise and we look forward to serving you additionally when the time comes. Thanks again!

February 02, 2025

What I like most is my customer representative Eli He does a great job of explaining what is happening and what he thinks needs have done More

by Ltillman3427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence King III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2025 -

Mercedes-Benz of Plano responded

Ltillman3427, thank you for sharing 5-stars and noting your experience with Eli. We appreciate your praise and we look forward to serving you additionally when the time comes. Thanks again!

February 02, 2025

Service at Mercedes-Benz of Plano is good and they are very professional.Highly recommend them. More

by mdlowry2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elli service
Feb 02, 2025 -

Mercedes-Benz of Plano responded

mdlowry2003, thank you for sharing 5-stars and our noting professional team and great service! We look forward to serving you additionally when the time comes. Thanks again!

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