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Mercedes-Benz of Plano - Service Center

Plano, TX

4.4
1,139 Reviews

1,139 Reviews of Mercedes-Benz of Plano - Service Center

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October 06, 2024

Had my car serviced. The work was not good. Bringing it back in hoping the can actually do the work they charged for last time. More

by Carrollton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above
September 26, 2024

I bring my GLS 450 to the dealership for issue related to Airmatic system, impacting one side of my car sagging, while in the park, but soon I start my car it stabilizes all tires and runs perfectly fine, bu More

by Amir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department, whole team
Sep 26, 2024 -

Mercedes-Benz of Plano responded

Amir, we are so sorry to hear of your suspension issues with your GLS450. We appreciate your feedback and sorry to hear that your repair process was more involved than you had anticipated. We understand your air suspension system had numerous faults and ultimately was causing a bunch of trouble for you. Air suspension systems are tricky as air will always find the weakest point in a closed loop system. We apologize you had to deal with such repairs and pleased to hear that you were able to trade into another car with less issues. Let us know if there is an opportunity to serve you additionally in the future. Take care and best wishes!

July 29, 2024

Be aware of Plano Mercedes. I have a CLS 63 AMGS. I was driving and my AC just stopped working and smoking was coming out the vent. At this point my climate control interfa More

by Upsetcustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eli Garcia
June 27, 2024

Awesome young man. I’ve known him since 2020 when I purchased my first Mercedes from MBPlano. It was my second Benz overall and because of Darren’s expertise and level More

by Princess Cassandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Shin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eli Garcia
Jun 28, 2024 -

Mercedes-Benz of Plano responded

Princess Cassandra, thank you for sharing 5-stars! We appreciate your business and your endorsement noting amazing experiences with Darren over the years! We look forward to serving you additionally in the future. Thanks again!

May 11, 2024

This is a 5 star review for Tristan Powers. Tristan has a keen sense of what customer service should be. Thank you for solving my problem and listening to me. More

by donnagidick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
finance dept
May 12, 2024 -

Mercedes-Benz of Plano responded

donnagidick, thank you for sharing 5-stars and noting your experience with Tristan. We love hearing your needs were heard and met. Thank you for your feedback. We look forward to serving you additionally next time! Thanks again!

May 02, 2024

The MB/Plano service department manager Daniel is excellent in addressing issues and answering questions for loyal customer. I’ve been a MB/Plano customer since the very beginning of purchasing E350 More

by WayneS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
May 02, 2024 -

Mercedes-Benz of Plano responded

Wayne, we appreciate your updated feedback and are pleased we could get you taken care of. Thank you for your praise regarding working with Daniel in particular. We appreciate your business and we look forward to future opportunities to serve you. Safe travels. Thanks again!

April 26, 2024

AVOID AT ALL COSTS! I've been a patron of Mercedes Benz of Plano for several years, relying on their service for multiple Mercedes Benz. However, the quality of their More

by AgendaSteven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Adams, Patrick
April 07, 2024

Always very professional. and courteous. Answers all questions and very upfront about all serviices to be rendered. More

by bbassbowser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
none
Apr 07, 2024 -

Mercedes-Benz of Plano responded

bbassbowser, thank you for sharing 5-stars! We're happy to hear our team is professional and courteous! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

March 24, 2024

Finance department is terrible. Try to gouge loyal customers on prepaid maintenance plan. Received a quote for two prepaid maintenance services, 50 and 60k. Was quoted 2,480. Pu More

by dtrager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Williams
Mar 25, 2024 -

Mercedes-Benz of Plano responded

dtrager, we apologize that you felt over charged during your recent service visit. We’d like to learn a bit more regarding what pre-paid packages you have and what service you were having done so we can speak to the delta in the expense compared to what you were anticipating. Since we cannot reference you in our systems under “dtrager”, we invite you to contact our Service Manager, Daniel Adams directly at DAdams@mbplano.com or 214-547-2877. Daniel is up to date on your feedback and available to assist and provide clarity on the programs and costs. Talk soon. Take care. Best wishes!https://www.dealerrater.com/dp/15730/reviews#

December 18, 2023

I am looking into changing my dealership for services on my 2022 CLA 250; if I could give a negative -5 rating I would. On Saturday, December 16th I left my car for maintenance at the dealership. They gav More

by gimaelis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Israel Vallejo
Dec 19, 2023 -

Mercedes-Benz of Plano responded

Gimaelis, we are so sorry to hear there was some less-than-stellar communication on our part and it definitely seems that we dropped the ball. We passed your feedback along to our leadership and understand that our Service Manager, Daniel Adams reached out to discuss the shortcomings of your visit and offer you a complimentary comprehensive detail to use on your next visit to try and make up for it. We apologize for the lacking visit and yearn to provide you vastly improved experiences moving forward. We will be using this experience as a training opportunity for our staff. Thank you for your business and your feedback. Safe travels and happy holidays!

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