Mercedes-Benz of Plano

My fiancé and I had an exceptional experience at Mercedes-Benz! From start to finish, the customer service was top-notch. Todd, our salesman, went above and beyond to make sure we found the perfect Mercedes-Benz! From start to finish, the customer service was top-notch. Todd, our salesman, went above and beyond to make sure we found the perfect vehicle. He was incredibly knowledgeable, patient, and attentive to every detail, making the entire process smooth and enjoyable. Tristan in finance was equally impressive — he made the paperwork process straightforward and stress-free, explaining everything clearly and ensuring we got the best options available. The entire team made us feel valued and truly cared for. We couldn’t be happier with our new car, and we highly recommend this dealership to anyone looking for a luxury car-buying experience. Thank you, Todd and Tristan, for making this such a memorable purchase! More

I am very pleased with the care and quality of the dealership. I especially appreciate the great attention of my service writer, Aly. He’s the best. dealership. I especially appreciate the great attention of my service writer, Aly. He’s the best. More

Great service! Liam was really communicative and accommodating. I appreciated the gentlemen in the drive up for pulling my car up when it was cold outside. Liam was really communicative and accommodating. I appreciated the gentlemen in the drive up for pulling my car up when it was cold outside. More

A nice place to send your Mercedes Benz. Staff are welcoming. Bigups to Marc Henley Staff are welcoming. Bigups to Marc Henley More

A+ Service department, Patrick was very helpful and informative throughout the entire process. Very kind and professional informative throughout the entire process. Very kind and professional More

Asked to see a manager to replace worn out lock nuts. Gabriel Ramos went above and beyond to help me get new lock nuts and immediately install it in my vehicle. Very satisfied customer. Gabriel Ramos went above and beyond to help me get new lock nuts and immediately install it in my vehicle. Very satisfied customer. More

My overall experience was excellent. Jay was very helpful. Communication was great. Quick turnaround. Everything went smoothly from setting up my appt, dropping off my vehicle to picking Jay was very helpful. Communication was great. Quick turnaround. Everything went smoothly from setting up my appt, dropping off my vehicle to picking up my vehicle. I have a Mercedes service center close to my house but I will be driving the 25 min drive to the Plano location from now on. 100% better customer service at the Plano location than the location close to my house. I would highly recommend Mercedes of Plano Tx 👍🏻👍🏻 More

Great experience! Third vehicle we have purchased from them and have always been satisfied. I would highly recommend them for sales and service! Thank you. Third vehicle we have purchased from them and have always been satisfied. I would highly recommend them for sales and service! Thank you. More

The service was timely and reliable. The service receptionist is knowledgeable and professional. Highly recommended. . The service receptionist is knowledgeable and professional. Highly recommended. . More

I recently had the pleasure of visiting The Mercedes Benz dealership in Plano, and I must say, it was an experience worth sharing. While I expected the prices to be on the higher side, the quality of service dealership in Plano, and I must say, it was an experience worth sharing. While I expected the prices to be on the higher side, the quality of service truly made it worthwhile. From the moment I walked in, I was greeted with professionalism and warmth. My representative, Patrick, was nothing short of amazing. He took the time to understand my needs and provided detailed explanations about the services and options available to me. His knowledge and dedication to customer satisfaction were evident throughout my visit. Despite the expense, the exceptional service I received made it feel like a worthwhile investment. I left the dealership feeling confident and valued as a customer. I will definitely be returning for any future maintenance needs. If you’re looking for a dealership that prioritizes customer care and excellence, I highly recommend visiting Patrick Garcia at the Mercedes Benz dealership in Plano! More