Mercedes-Benz of Plano

Yes, this was my first time coming at this dealership. I used to get the car serviced at the mckinney one since I had bought it there. This is closer. Tony, the service advisor, was excellent, very smo I used to get the car serviced at the mckinney one since I had bought it there. This is closer. Tony, the service advisor, was excellent, very smooth, and he helped me walk through the needs of the car and whatever is best. Thank you. The car is working great. More

I’m always satisfied with the service here. Thank you for communicating effectively and providing great customer service. Thank you for communicating effectively and providing great customer service. More

The dealership was very organized and my service was complete in a timely manner. Liam was very helpful. complete in a timely manner. Liam was very helpful. More

You have a Great sales staff with Taylor Wilson and an amazing service representative frowith Aly Lalani amazing service representative frowith Aly Lalani More

The customer experience at MB of Plano service department is top tier thanks for my service advisor, Johnny. I switched from another MB dealership because I could never trust the information I was given. I w is top tier thanks for my service advisor, Johnny. I switched from another MB dealership because I could never trust the information I was given. I will continue using MB Plano for service for my current and future vehicles. More

Steve Gleason is a great salesman. Justin, Nick and all the staff are great and made car buying a lot easier. Justin, Nick and all the staff are great and made car buying a lot easier. More

My advisor, Aly is awesome! He made sure I got my car back in time for my trip cross country. He always takes great care of me. I have noticed that the dealership service tak He made sure I got my car back in time for my trip cross country. He always takes great care of me. I have noticed that the dealership service takes a lot longer ever since COVID. I used to get my car back within 1-2 days, now it’s more like 3 days. I know people are finding on to their car longer, but the Executive management needs to look at staffing. Loaner cars are harder to come by, you have to make an appt way in advanced to get one. The Lexus and Acura dealerships have popped up next door, so need to look at how to KEEP that high Mercedes level of service. Right now, I only get that high level from my service advisor. This is a dealership issue to stay competitive. More

Yes. The service is as always. Par excellence. I will always use Mercedes Plano. Chad was excellent service advisor and Ben Mitchell is just the absol The service is as always. Par excellence. I will always use Mercedes Plano. Chad was excellent service advisor and Ben Mitchell is just the absolute best service manager ever. Mr. Mitchell is a true asset to Mercedes Plano. More

Darren Shin was phenomenal! He's knowledgeable, personable, and easy to work with. He made my car buying experience fun, which is a first for me. Justin Wilcher was also incredi He's knowledgeable, personable, and easy to work with. He made my car buying experience fun, which is a first for me. Justin Wilcher was also incredibly helpful during the transaction. Mercedes has gained a new life-long customer! More

I find everyone friendly and courteous, Liam aways goes out his way to make the visit as pleasant as possible. out his way to make the visit as pleasant as possible. More