Mercedes-Benz of Plano

I bring my GLS 450 to the dealership for issue related to Airmatic system, impacting one side of my car sagging, while in the park, but soon I start my car it stabilizes all tires and runs perfectly fine, bu Airmatic system, impacting one side of my car sagging, while in the park, but soon I start my car it stabilizes all tires and runs perfectly fine, but i decided to have dealership checked about the root cause and get it fixed, my car stays in the dealership for Three days, and they replace air compressor, saying this was the issue, and you car is now fixed, but within a week i started to have the same problem, but this time the whole back of the car get impacted, and malfunction sign appears, inform service advisor, bring my car back, and after two three days of inspecting, they said that the air bags for both rear suspension need to be replaced, when I ask that why you change the compressor before, but they have no clear answer, I had no choice but to agree, assuming that the information is coming from Mercedez benz service advisor, and they keep the car for another three four days, and after I got the car and drove for 5-6 miles, it shows the same malfunction sign and sunk in the back again, towed the vehicle back, they recommend another part to be replaced, and keep my car for almost a week, but the issue remains. In the meanwhile I had a conversation with service manager and inform him that my car is in worse shape now, even after spending more than 4000k, and they are unable to identify the actual problem. I did send an email to service GM ( Daniel), and ask him to refund all my money, and I will get my car fixed from other dealership, since you guys take over 20 days, four visits, over 4k payment, but issue remains, but his advise is to bring it back so they can replace other parts and charge me more. I was so frustrated with all this, that I trade my beautiful GLS and bought another car. During the whole process, i bee communicating with service manager, service GM, my service advisor, but no one help me out. I will never recommend anyone to trust Mercedez dealership of Plano for service, they just rip you off, and frustrate you up to the extent that you keep paying them, as they want, or replace the car. Please note that I love my GLS 450, but this experience make me chose another make rather then Mercedez, and only because of one bad dealreship exeriance. More

Purchased an LX 570 and had a very positive experience. Tracy Brown was extremely helpful and wonderful to work with. He made the process as smooth as possible. I would purchase from this location again wi Tracy Brown was extremely helpful and wonderful to work with. He made the process as smooth as possible. I would purchase from this location again without hesitation. More

Tracy brown is a very unprofessional, arrogant and extremely rude sales person I have ever met. He lacks the knowledge of the product he is selling. Matter of fact the experience was like he don’t car extremely rude sales person I have ever met. He lacks the knowledge of the product he is selling. Matter of fact the experience was like he don’t care about selling car at all. I am not the only customer who has this unfortunate experience as you can see above feedback from another buyer. I really hope MB of Plano will look into this matter. More

I recently worked with Justin ordering a 2025 Mercedes GLE 450; throughout the entire process, Justin was very professional in all aspects; he was very responsive, courteous, he really knows about the Mer GLE 450; throughout the entire process, Justin was very professional in all aspects; he was very responsive, courteous, he really knows about the Mercedes models, he is very up-front and transparent, and he worked very hard to get me the very best deal possible. I really enjoyed working with Justin and I highly recommend him to anyone in the market for a Mercedes vehicle, you will not be disappointed. More

Having been a Mercedes client for the past 20 years (another dealership) - what a fantastic experience working with MB Plano! Our Sales Representative Taylor Wilson was professional and quite thorough (another dealership) - what a fantastic experience working with MB Plano! Our Sales Representative Taylor Wilson was professional and quite thorough. The process was seamless from start to finish. More

Tracy is a rude and disrespectful salesman who treats customers poorly and has no product knowledge on Mercedes vehicles customers poorly and has no product knowledge on Mercedes vehicles More

Raymond Cordero was absolutely amazing to deal with. Completely knowledgeable about Sprinter Van and options . A man of great integrity and would recommend him fully. Tristan Powers handled our finan Completely knowledgeable about Sprinter Van and options . A man of great integrity and would recommend him fully. Tristan Powers handled our financing paperwork and was very knowledgeable and a pleasure to work with. Overall a very positive experience ! More

I purchased my first Mercedes Benz vehicle with Darren and loved the experience. Darren has made long, stressful experience very easy and flawless. If you are considering purchasing vehicle from MB Plano, and loved the experience. Darren has made long, stressful experience very easy and flawless. If you are considering purchasing vehicle from MB Plano, I recommend Darren for sure! More

Easy transaction papers already in and did not took long , excellent service Mr Shin is very polite easy to workwith , excellent service Mr Shin is very polite easy to workwith More