Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Plano
Plano, TX
1,825 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,825 reviews
December 19, 2024
Good! Professional! Good communication with the customer by a service representative, Jacoby! Thorough repair process by a professional mechanic. Thanks fo Professional! Good communication with the customer by a service representative, Jacoby! Thorough repair process by a professional mechanic. Thanks for the good work! More
by MAHN57
Employees Worked With
Not applied
December 18, 2024
Thanks to Jacobie. He stayed on top of my repair & kept me informed. Also used his influence to try to expedite the replacement of my battery since I had to remain ther He stayed on top of my repair & kept me informed. Also used his influence to try to expedite the replacement of my battery since I had to remain there during the service - he even offered to drive me home & pick me up when it was ready. Appreciated his kindness and attention to detail. More
by jettamcdonald
Employees Worked With
December 18, 2024
Very polite and nice place to purchase your vehicle. We'll stocked with new and pre-owned We'll stocked with new and pre-owned More
by jungon0905
Employees Worked With
December 17, 2024
Darren Shin was great to work with! Great service and he was very knowledgeable. Great asset to Mercedes Great service and he was very knowledgeable. Great asset to Mercedes More
by robert Tokarczyk
Employees Worked With
November 28, 2024
Stephen Moore was extremely helpful - knowledgeable about the cars, friendly, navigated us through the sale process smoothly the cars, friendly, navigated us through the sale process smoothly More
by Savita J
Employees Worked With
November 21, 2024
I purchased my second Mercedes vehicle from Stephen, who is hands down, the most professional, honest, and trustworthy salesman I have ever worked with!I couldn’t have been happier with the entire process! is hands down, the most professional, honest, and trustworthy salesman I have ever worked with!I couldn’t have been happier with the entire process! More
by tim.hernandez24
Employees Worked With
November 08, 2024
I have been buying Mercedes for more than 40 years in many different places in Texas. Stephen Moore made my purchase at MB Plano the easiest of all. He was honest, prompt, and cured any glitches promptly many different places in Texas. Stephen Moore made my purchase at MB Plano the easiest of all. He was honest, prompt, and cured any glitches promptly and is a man of his word. At a time when dealers do their best to extract every penny, Stephen was the greatest to work with, bar none. I told him what I was looking for and he found it in my price range promptly. I highly recommend giving him a try. More
by WestTexan
November 03, 2024
I gave this place a second chance being that I had already been talking to the salesperson for a few days, only to get treated like crap when I got there. I now believe being this is my second attempt already been talking to the salesperson for a few days, only to get treated like crap when I got there. I now believe being this is my second attempt at trying to buy a vehicle there that the reason I get treated so badly there is because of my Latino name. Listen Mr. So called owner. I have purchased many Mercedes vehicle financed them all through Mercedes-Benz financial. I get emails constantly giving me $5000 to $10,000 discounts to come back. The treatment I got from your dealership is discriminatory and I feel that I was treated like this and ignored because you people think I am here illegally. Let me tell you something you couldn't be further from the truth. I have been in this country for 58 years of which of it I spent in the military defending it to be treated like some kind kind of a criminal or illegal, that cannot afford one ofyour vehicles, there could be no other reason why I've tried to purchase a vehicle from you guys twice only to get treated like crap. I will explain below. Today I drove one hour and 1 hour and 25 minutes to go take a vehicle that I have to have an evaluated to trade in for a brand new Mercedes at Mercedes Benz of Plano. After driving this length of time I arrived and asked for the sales person Mr. Purcell to buy $65,000 vehicle. After 45 minutes the salesperson comes and tells me his manager was going to come and explain to me why the vehicle I was trading in not worth as much as what 3 other places have offered me. I waited and waited. The manager never came. The salesman passed me up three or four different times and ignored me my family and my 4 foster children, finally as I'm walking out I see the sales person is with another client. I told him that nobody came. We sat there waiting for the Manager and then I was going to post this on the Internet, he looked at me, smiled and walked away with the other client he had. I left a message with the receptionist to have the sales manager call me.The manager never called me, the salesperson never called me back, the finance manager never called me either. I was tossed aside like I didn't even exist. I feel this dealership ignored me twice in 4 years because of my ethnicity. Listen Mr. Owner nit all people with Hispanic names are illegals. Discrimination comes in all colors people don't let this happen to you. There are plenty of dealerships between Dallas Fort Worth, Waco Houston that you can contact they will deliver the vehicle to you and you may get a better price. More
by sanchelg
Employees Worked With
J. Pernell and managers there on 11/2/24
