Mercedes-Benz of Plano

Service was stress free. That is how a car shopping experience should be. Will definitely tell friends and family to come. Keep up the good work. I did not feel harassed like I felt during my previous experience should be. Will definitely tell friends and family to come. Keep up the good work. I did not feel harassed like I felt during my previous experiences. I didn't feel the pressure to make a decision, I took my time. Again thank you! More

From the time I purchased my car until present, I have always received superb service at Ewing Autohaus in Plano, TX. I am also very pleased with the quality of service their service department provides. always received superb service at Ewing Autohaus in Plano, TX. I am also very pleased with the quality of service their service department provides. They are a very knowledgeable, energetic, and talented staff. More

The Ewing team exceeded my expectations, and I consider myself an expert on service excellence. First of all, the showroom is first class; open and inviting. I had been in several times and each time I myself an expert on service excellence. First of all, the showroom is first class; open and inviting. I had been in several times and each time I came in, was always provided a warm welcome. This time around, I was keenly interested in upgrading my Mercedes-Benz C-class and was referred to Scott (and Steve) in the used car division by my trusted service advisor, Craig. Steve and Scott are fantastic; flexible to my schedule, naturally helpful, and customer centered. Scott and I were able to narrow down a ML 550 that I fell in love with....and then Scott paved the way to a the BEST experience in buying a car... EVER. Scott was friendly, interesting to talk to and a pleasure to work with - NO games or pressure. Scott also went above and beyond to make sure I was extremely satisfied with my purchase - days after I drove off the lot. In addition, I also want to acknowledge Brian in Finance for being so professional and genuine. Ewing employees are top notch people who obviously love to come to work. And that is why I rate this the best car sales experience I ever had! Respectfully, Ellie Huff More

I walked in expecting to deal with someone trying to rip me off even though I was dead set on getting a new Mercedes. Instead I came across one of the friendliest salespersons I have ever met. Brad was real me off even though I was dead set on getting a new Mercedes. Instead I came across one of the friendliest salespersons I have ever met. Brad was really patient and friendly. He was wanting to help me find the car I wanted instead of whatever he wanted to sell me. I felt like I was doing business with a friend instead of a stranger. He treated me with a lot of a respect and went out of his way to help me find information on the cars I was curious about. I went from being worried about getting a new car to knowing I was getting a great deal. I didn't even have to negotiate for pricing. The deal I was first offered was what I was expecting to walk away with. Highly recommended and would love to do business with again. More

Mr. Tony Ortega is an AWESOME Salesman who cares about his customers and their car buying experience. Mr. Ortega is extremely courteous, professional and knowledgeable on Mercedes vehicles (as well as his customers and their car buying experience. Mr. Ortega is extremely courteous, professional and knowledgeable on Mercedes vehicles (as well as competing products for comparison). Mr. Ortega clearly has a passion for the product and always puts his customers FIRST. My husband and I have been with the Ewing Autohaus Mercedes-Benz Dealership for over a decade and each car purchasing experience is nothing less than first class!!! Thank you Mr. Jeff Gaden, Ewing Autohaus Mercedes-Benz, AWESOME!!! Also Mr. Gaden thank you for all you have done for my husband and I over the years. We are totally satisfied customers. Thank you Mr. Marc Henley, Ewing Autohaus Mercedes-Benz, AWESOME!!! Thank you Mr. Nick Opinker, Ewing Autohaus Mercedes-Benz, AWESOME!!! And special thanks to our Salesman, Mr. Tony Ortega, who does an “Commendable” job and who always makes sure my husband and I are always taken care of and are totally satisfied customers with our car buy experience. Ewing Autohaus Mercedes-Benz Dealership is the best dealership in town. Respectfully, Cheryl J. Moore Victor E. Moore More

This was the best car buying experience I've had in a long time. The Manager Williams made it very easy. He was respectful, honest and down to earth. He asked questions met expectations. Great people plu long time. The Manager Williams made it very easy. He was respectful, honest and down to earth. He asked questions met expectations. Great people plus great cars awesome combo! Def recommended A.E More

This was by far the best car purchasing experience we have ever had. It felt first class all the way, just as it should when buying a Mercedes. Our sales person, Daniel Fitzek, did everything right inclu have ever had. It felt first class all the way, just as it should when buying a Mercedes. Our sales person, Daniel Fitzek, did everything right including a confirmation for our appointment and greeting us when we arrived. He had the cars we wanted to look at and test drive. He did not try to "hard sell" but really carried through on his promise to make sure we were satisfied. An outstanding job explaining the features of the vehicle we eventually purchased and coming through on every detail of what we agreed to in order to make the deal happen. A huge contrast to the perceived "sleazy" dealers we had experienced prior to coming to Ewing. Daniel should be commended for his pledge and action to provide the ultimate customer satisfaction for buying experience. So, we will be sending friends and colleagues to Ewing, and specifically to Daniel Fitzek, in the future for their Mercedes needs. Thanks for running a professional and "real" car dealership that can be trusted. More

Tony Ortega is very much about customer satisfaction and not just selling a new car. He is always available anytime I have a question or just drop in for a cup of coffee. Marc Henley is the best service not just selling a new car. He is always available anytime I have a question or just drop in for a cup of coffee. Marc Henley is the best service advisor I've done business with in the almost 40 years I've been driving a MB. More

The sales person explained the options clearly and patiently worked with us to find a car that met our requirements and budget. In addition, he explained the post-sales service and maintenance option patiently worked with us to find a car that met our requirements and budget. In addition, he explained the post-sales service and maintenance options and took the time to show us the features of the car. More

Jeff Gaden and his team have been very professional and helpful. Specifically, Larry Reeg is always responsive, patient, extremely knowledgeable on the Mercedes vehicles (as well as competing products for helpful. Specifically, Larry Reeg is always responsive, patient, extremely knowledgeable on the Mercedes vehicles (as well as competing products for comparison), and is respectful in his style and approach. He clearly has a passion for the product and puts his customers first. I have found this difficult to find in the auto let alone other industries. Thank you! More