Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Plano
Plano, TX
2,055 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,055 reviews
May 14, 2014
Mercedes of Plano service review Needed a Saturday repair. Dealer was accommodating, fast, less expensive than local repair shop. Also found some warranty work needed and washed car. Needed a Saturday repair. Dealer was accommodating, fast, less expensive than local repair shop. Also found some warranty work needed and washed car. Great visit! More
by Sdpolsky
Employees Worked With
Robert schnieder
May 01, 2014
SERVICE BO AND BODY SHOP FOR HAIL DAMAGE REPAIR Took vehicle in for regular Service BO and then to Body Shop to repair recent hail damage. Body shop did a masterful job repairing. Thank you. Took vehicle in for regular Service BO and then to Body Shop to repair recent hail damage. Body shop did a masterful job repairing. Thank you. More
by RichardHayes
Employees Worked With
ROBERT MANNING & BRODY WALLACE
April 30, 2014
Excellent Customer Services I went to the dealer for the 30K mile service and everything went well. The next day the car wouldn't start and we had to leave for a wedding in Austi I went to the dealer for the 30K mile service and everything went well. The next day the car wouldn't start and we had to leave for a wedding in Austin. We called the service center and after a few frustrating calls we finally got the number of a technician to come to the house and check the car. It was the battery and needed to be replaced. However, due to the trouble we went through it was replaced at no charge. Could not ask for a better outcome and they for sure gained a new customer. I highly recommend this dealer as they appreciate their customers. More
by msarubbi
Employees Worked With
Randy Walding
April 27, 2014
SmartCar This was the best experience I have ever had at a dealership! Absolutely recommend!! Thanks alot Chris, I love the Smartcar. Off to go cruise now! This was the best experience I have ever had at a dealership! Absolutely recommend!! Thanks alot Chris, I love the Smartcar. Off to go cruise now! More
by SmartCarBrabus
Employees Worked With
Chris Peters
March 10, 2014
Great service experieince. Constant communication from Andrew Holguin, and a sincere approach to customer satisfaction. Just a great guy, doing a great job. All aspects of my service were top notch. Andrew Holguin, and a sincere approach to customer satisfaction. Just a great guy, doing a great job. All aspects of my service were top notch. More
by KenMueller
Employees Worked With
Andrew Holguin
March 03, 2014
Mitzi Cranshaw is the best service advisor that I have ever had. I keep two to three MB and all are serviced here because of this reason. ever had. I keep two to three MB and all are serviced here because of this reason. More
by mikey711
Employees Worked With
Mitzi Cranshaw--Have owned many MB from here and she and Dana in sales are the reason and the best!!
February 25, 2014
At first the service representative gave me a very different price than they offered on the phone, more than double. It really knocked off my socks. However, the site manager wanted to work on it an different price than they offered on the phone, more than double. It really knocked off my socks. However, the site manager wanted to work on it and did some extra. I like the loan car service. It's very convenient and make the connection seamless. More
by james_qu
Employees Worked With
Bonnie Beck
February 21, 2014
We give a 5-star rating to our internet salesman Todd Hartung at MB-Plano! My husband and I agree that working with Todd on this purchase process was our best car buying experience ever. Todd was profe Hartung at MB-Plano! My husband and I agree that working with Todd on this purchase process was our best car buying experience ever. Todd was professional, courteous, and very knowledgeable about all the details on our 2011 MB E350 sedan. He took the time to explain every feature and detail when we picked up our car. The additional window tint was perfect, just as he said it would be. We will definitely recommend going to Mercedes Benz of Plano for a purchase or lease, and we certainly would request Todd as our salesman again! More
by jgcrumpton
Employees Worked With
Todd Hartung
February 13, 2014
Wonderful experience!!! Steve Gleason is outstanding. I would not buy a car elsewhere. It was a smooth and easy purchase. Thanks Steve. Great salesguy. Bought three cars this year and he is the best by far would not buy a car elsewhere. It was a smooth and easy purchase. Thanks Steve. Great salesguy. Bought three cars this year and he is the best by far. More
by speddire
Employees Worked With
December 04, 2013
I was on the hunt for a E350 wagon and since I was already going to be in Plano for the weekend I decided to schedule a test drive over the internet. I scheduled the test drive for a car earlier in th already going to be in Plano for the weekend I decided to schedule a test drive over the internet. I scheduled the test drive for a car earlier in the week but they sold it by the time I got there so I test drove another one which was fine. Scott was busy with a customer so he handed me off to another sales consultant who made zero effort to explain anything about the car that would have made me wanted to buy it. He basically sat in the car with me for the first 10 minutes until I got a feel for the knobs and buttons then even offered that I could take the test drive on my own. Given that I was not familiar with the area I declined so we went on a short drive around the dealership. When we came back the guy said "I'm going to be honest with you, I really need to make a sale so if you would buy a car today that would really help me out". I don't know what kind of person walks in for a test drive on a $65K car and ends up buying it on the spot, but if I was going to spend this kind of money on a car it was going to be a special order. After the guy realized it was not going to be a sale he kind of disappeared and when I asked if I could look at the GL models he told us they're on the 3rd floor of the garage and I was free to walk around. Not the service I expected but it was more about this sales guy and not about Scott, his only mistake was pawning me off on this fellow. When we finally got a hold of Scott for a couple minutes I asked if he had color swatches or a catalog with paint samples as it's impossible to order a car color based on an internet photo. He had neither but offered to e-mail me a PDF document, not exactly what I needed. So when it came to price negotiating for an order vehicle Scott said there was a $5,000 rebate in effect that would greatly reduce the price of the car. It was a rebate nobody has heard of and I talked to several dealers as Scott first told me that they had no empty build slots for a custom order so I was seeking alternate dealers who could build me a car. Scott said the $5,000 was for this month only but it should not change by the time the car would get here and he had build slots available on the next day when I told him I could order one from an out of state dealer and he didn't know why the system did not allow builds the day before. Given that no other dealer could confirm such a huge discount I finally put Scott's feet to the fire and located a compromise car, by calling a dozen dealers myself and looking for cars on inbound boats, and told him that I would take that one as that would be here before the end of the month and I could get the $5,000 discount on it. At that point he finally had to come clean and realize "he made a mistake" and the wagon was excluded from the deal this month as well as any other month. At this point I told him in an e-mail I'd be ordering from another dealer and I haven't heard from him since. No apology, not even a reply. He was all excited and all talk until he thought he had an easy sale but as soon as things became complicated he dropped the ball, helped me none and tried to lure me in with a unrealistic discount. More
by GregTR
