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Mercedes-Benz of Plano
Plano, TX
2,137 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,137 reviews
February 12, 2025
Luis Ramírez is the best service advisor he's helped me with at least 3 cars already. He's very nice and kind. Always keeps me and my team updated. Even though this time it started off rocking with someone with at least 3 cars already. He's very nice and kind. Always keeps me and my team updated. Even though this time it started off rocking with someone yelling at me at the front desk. They got me in contact with Luis again and he was able to make sure I got helped. I truly appreciate him so much. I'd recommend again if there were a bunch of service advisors like him. More
by Paola
Employees Worked With
Service Department
February 10, 2025
Mercedes-Benz Plano did an excellent job on my last service appointment. Timely scheduling and service were both appreciated. My Service Provider, Patrick, was professional and responsive. I would re service appointment. Timely scheduling and service were both appreciated. My Service Provider, Patrick, was professional and responsive. I would recommend them for your service needs. More
by janaml1126
Employees Worked With
Patrick
February 10, 2025
Working with Liam and the entire service department was a complete pleasure. I look forward to our continued relationship Satisfied customer, Michelle Jariz complete pleasure. I look forward to our continued relationship Satisfied customer, Michelle Jariz More
by mjfreckles
Employees Worked With
Liam
February 10, 2025
Andrew was amazing as always! I had a last minute issue that he quickly called me back on. He was courteous and squeezed me into his busy schedule. I always get 5-star service! I had a last minute issue that he quickly called me back on. He was courteous and squeezed me into his busy schedule. I always get 5-star service! More
by JenniGru
Employees Worked With
Andrew Solis
February 10, 2025
Services was quick and we were kept informed. Luis was great to deal with and we find that our experience with your service department means that when we are ready to purchase another vehicle, we Luis was great to deal with and we find that our experience with your service department means that when we are ready to purchase another vehicle, we plan on purchasing through your dealership. More
by Mary.mathieu
Employees Worked With
Luis Ramirez
February 09, 2025
Mercedes Benz of Plano always offers the best service. As a customer for the past 12 years, I’ve never been disappointed. The service department is always so kind and their follow up is amazing! As a customer for the past 12 years, I’ve never been disappointed. The service department is always so kind and their follow up is amazing! More
by staci ferber
Employees Worked With
Ali, Toni and Connie
February 09, 2025
I have been a customer for over 20 years : I appreciate the professionalism & outstanding customer support! the professionalism & outstanding customer support! More
by maryastrauss4
Employees Worked With
