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Mercedes-Benz of Plano
Plano, TX
1,825 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,825 reviews
December 21, 2024
Darren Shin was phenomenal! He's knowledgeable, personable, and easy to work with. He made my car buying experience fun, which is a first for me. Justin Wilcher was also incredi He's knowledgeable, personable, and easy to work with. He made my car buying experience fun, which is a first for me. Justin Wilcher was also incredibly helpful during the transaction. Mercedes has gained a new life-long customer! More
by nicole
December 21, 2024
The customer experience at MB of Plano service department is top tier thanks for my service advisor, Johnny. I switched from another MB dealership because I could never trust the information I was given. I w is top tier thanks for my service advisor, Johnny. I switched from another MB dealership because I could never trust the information I was given. I will continue using MB Plano for service for my current and future vehicles. More
by TISH THOMAS
Employees Worked With
Johnny Robles
December 21, 2024
Steve Gleason is a great salesman. Justin, Nick and all the staff are great and made car buying a lot easier. Justin, Nick and all the staff are great and made car buying a lot easier. More
by Durga
December 21, 2024
Yes. The service is as always. Par excellence. I will always use Mercedes Plano. Chad was excellent service advisor and Ben Mitchell is just the absol The service is as always. Par excellence. I will always use Mercedes Plano. Chad was excellent service advisor and Ben Mitchell is just the absolute best service manager ever. Mr. Mitchell is a true asset to Mercedes Plano. More
by Elrod.d.e
Employees Worked With
Ben Mitchell
December 21, 2024
My advisor, Aly is awesome! He made sure I got my car back in time for my trip cross country. He always takes great care of me. I have noticed that the dealership service tak He made sure I got my car back in time for my trip cross country. He always takes great care of me. I have noticed that the dealership service takes a lot longer ever since COVID. I used to get my car back within 1-2 days, now it’s more like 3 days. I know people are finding on to their car longer, but the Executive management needs to look at staffing. Loaner cars are harder to come by, you have to make an appt way in advanced to get one. The Lexus and Acura dealerships have popped up next door, so need to look at how to KEEP that high Mercedes level of service. Right now, I only get that high level from my service advisor. This is a dealership issue to stay competitive. More
by whanlee
Employees Worked With
Aly Lalani
December 20, 2024
I find everyone friendly and courteous, Liam aways goes out his way to make the visit as pleasant as possible. out his way to make the visit as pleasant as possible. More
by Howard Frysh
Employees Worked With
December 20, 2024
Mercedes Benz of Plano has a great service department. My service advisor goes above and beyond to ensure my experience is pleasant. My service advisor goes above and beyond to ensure my experience is pleasant. More
by Sabicraw
Employees Worked With
Sabrina Ozminkowski service advisor
December 19, 2024
The best dealer i have seen and i want to say thank you for Stephen More he is very friendly and helpful for Stephen More he is very friendly and helpful More
by mustafata0110
Employees Worked With
