Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Plano
Plano, TX
2,143 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,143 reviews
August 06, 2025
I recently bought a GLC 300 for my daughter and was honestly expecting the usual dealership hassle—lots of back and forth, pressure, and stress that can take the joy out of buying a new car. But workin honestly expecting the usual dealership hassle—lots of back and forth, pressure, and stress that can take the joy out of buying a new car. But working with Jake was the complete opposite. He made the process incredibly smooth, honest, and straightforward. No games, no pressure—just genuine, professional service. He truly made the experience enjoyable. Highly recommend asking for Jake! More
by Ravi
Employees Worked With
August 01, 2025
Jake was awesome! He made the experience stress free and fun. No pushy sales tactics. Very knowledgeable about the vehicle and all it had to offer. Really enjoyed work He made the experience stress free and fun. No pushy sales tactics. Very knowledgeable about the vehicle and all it had to offer. Really enjoyed working with Jake, and hope to see him again the next time we’re in the market for a new car. More
by Jlyle3880
Employees Worked With
August 01, 2025
Had plenty of color options and cars to chose from. I had the pleasure of working with Jake. Hes very knowledgeable. Didn't pressure us into buying. (WE DID) Great experience all around I had the pleasure of working with Jake. Hes very knowledgeable. Didn't pressure us into buying. (WE DID) Great experience all around More
by richelleb
Employees Worked With
July 29, 2025
I’ve had the pleasure of working with Jake Myers for several years now and highly recommend him for your Mercedes-Benz needs! He’s just outstanding and I’m extremely excited about my recent purchase of several years now and highly recommend him for your Mercedes-Benz needs! He’s just outstanding and I’m extremely excited about my recent purchase of a new 2025 GLE53 Coupe…kudos to him & all of the excellent folks at Mercedes-Benz of Plano!!! More
by Adam Jensen
July 29, 2025
My wife and I had a very pleasant experience at Mercedes of Plano because we were treated with respect by our sales consultant Stephen Gleason. He listened to our needs and was happy to show us what we were of Plano because we were treated with respect by our sales consultant Stephen Gleason. He listened to our needs and was happy to show us what we were interested in. He did this knowing that we had not even decided that the Mercedes was the car for us. He was genuine and I believe he would treat everyone with the same level of service. Stephen was ultra knowledgeable about the product and easily answered all of our questions with no hesitation. I will say my wife ultimately choose another car brand for herself but only because of personal preference. Thank you, Stephen, for all your help and knowledge. More
by Andy
Employees Worked With
July 29, 2025
Jake did an excellent job! He will take great care of you on your next Mercedes Benz purchase! He will take great care of you on your next Mercedes Benz purchase! More
by dhutchtexas
Employees Worked With
July 13, 2025
Subject: Feedback Regarding Promised Car Wash Service Dear Mb Plano, I purchased a 2023 GX 580 six months ago for $125,000, and overall, my experience has been positive. The vehicle has per Service Dear Mb Plano, I purchased a 2023 GX 580 six months ago for $125,000, and overall, my experience has been positive. The vehicle has performed well, and your service staff has been courteous and professional. However, I’m writing to express my disappointment regarding the complimentary car wash that was promised at the time of purchase. I was told I could receive free car washes, but when I brought my vehicle in, I was informed that it’s only complimentary with a service appointment. Furthermore, I was told I could visit a Lexus service center owned by the same group — but they declined the wash, stating it only applies to Lexus vehicles. This experience was frustrating, especially when compared to my experience with Sewell. I also own a BMW purchased from Sewell, and their complimentary car washes are available regardless of whether I’m there for service or whether the vehicle was even purchased from that location. I’ve even taken my GLE there, and they washed it without issue. That’s the level of service I associate with premium dealerships. I respectfully request that your sales team avoid making promises that cannot be consistently delivered. Managing expectations honestly is key to maintaining trust and customer satisfaction. And just to clarify — I do not work for Sewell. Thank you for your time and attention to this matter. Sincerely, GK Reddy More
by GK
Employees Worked With
Other Employees :
Ali, Christine are wonderful with exceptional service
July 11, 2025
Jake was outstanding! Would for sure return and become a Benz family! Will be buying GLC 300 and will recommend to friends and family. Would for sure return and become a Benz family! Will be buying GLC 300 and will recommend to friends and family. More
by Aparna
July 08, 2025
Stellar service and purchase transaction at Plano Mercedes. Andre Smith our sales consultant & Joel Habermehl Sales Manager were incredible to work with. We purchased a SLK-350 from a dealership in N Mercedes. Andre Smith our sales consultant & Joel Habermehl Sales Manager were incredible to work with. We purchased a SLK-350 from a dealership in North Carolina (Apex Motorsports) that was absolutely a horrid experience. We expressed our concerns with Andre and he assured me there would be zero back-end add on's or additional costs. Our dream car we purchased was a 2021 GLA 45 AMG. Oh my what an incredible cross fit paddle shifting supreme rocket. My wife is in love with her car. After receipt of the AMG from the transporter Andre arranged, I immediately washed and inspected the car and noticed the front driver's side body trim was misaligned. I contacted Andre and he connected us to Joel. I was worried how this was going to play out. Joel made arrangements with James Motors & Mercedes and they replaced the whole door. Reimbursement came quickly from the Plano dealership and the slightly used AMG is a 9.9. I trusted Andre and Joel, they delivered and treated us in the most professional way. 5 stars and a large thank you to the team at Plano Mercedes. Tony & Margaret, Kentucky USA. More
by AteamNM
July 05, 2025
Jake was wonderful at not making us feel like we were getting a hard sale. He was very knowledgeable of the vehicles and walked us through the steps. We would buy from him again! getting a hard sale. He was very knowledgeable of the vehicles and walked us through the steps. We would buy from him again! More
by belindas2008
Employees Worked With
