Mercedes-Benz of Pembroke Pines - Service Center

Romeo Augustin was friendly, courteous, polite, attentive and most importantly an advocate for getting my car repaired in a timely and efficient manner. He went above and beyond. He made sure on my way to th and most importantly an advocate for getting my car repaired in a timely and efficient manner. He went above and beyond. He made sure on my way to the dealership a loaner was already waiting for me to arrive to work on time. I thought the service would be different since my car is approximately 8 years old. Nope! It was even better. I am looking forward to continue my relationship with Mercedes-Benz at the Pembroke Pines branch. Again, Romeo really worked hard in getting everything done and kept me posted along the way. The repairs could have been very costly, however, he made sure it wasn't the case. I truly appreciate his genuine assistance. He did it with his heart and a smile. Made me real comfortable. Arriving at the dealership to pick up my car , the manager always make sure he comes to say hello. Romeo was again waiting for me when I pulled up to make the check out process smooth and expedient. I didn't havre to wait a minute longer. All and all I'm completely satisfied with my recent visit at the dealership. More

Rey was very helpful with explaining and getting all the checks and repairs needed for my car. checks and repairs needed for my car. More

Atención muy profesional , un servicio de excelencia. Súper agradecidos con todos los que trabajan para MB Súper agradecidos con todos los que trabajan para MB More

I had a great experience at Mercedes of Pembroke Pines. Always greeted with kindness from the moment I walk in until I drive off. The dealer is impeccable as well as the cars in the showroom. They always g Always greeted with kindness from the moment I walk in until I drive off. The dealer is impeccable as well as the cars in the showroom. They always give me a second thought on upgrading. The service department as well as the service advisor was prompt, precise and did not take long to get things done. I know car dealers are not everyone's cup of tea but this dealer is definitely an exception. Kudos to the management at this dealer, they know what they're doing and are setting the bar very high in this industry. Highly recommend this dealer. More

I would highly recommend Pembroke Pines Mercedes Benz. Very good service given by Carlos always Very good service given by Carlos always More

What is CUSTOMER SERVICE? the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business. WHICH that’s not what the loaner front desk girl provides! She’s very RUDE, UNPROFESSIONAL! Like why have her there when she treats people like crap!!! I was just sitting in the lobby and over heard a conversation she was having with a customer… Let me tell you how RUDE this lady is! The so called LOANER OFFICER . Her behavior toward customer is unacceptable and manager should look into that. She’s making everyone else in the service department look bad! 🤦🏻‍♀️ More

Lack of communication, extended delays left a sour taste with us. Waited 6 weeks for all parts to come in and told all parts in to complete the service and it would take 3-4 days to complete. Horrible exp with us. Waited 6 weeks for all parts to come in and told all parts in to complete the service and it would take 3-4 days to complete. Horrible experience with service rep to start. Then found out 5 work days later that car sat around as they were working on another vehicle, but did not tell us. Then they kept telling us tomorrow, tomorrow the car will be ready. Took three weeks to get this service done. Buying another MB in a couple of weeks and it will not be at Pembroke Pines as I will never return to that dealership and if lucky the vehicle will be purchased at a non-AutoNation dealership as they have become the McDonalds take out window for service. More

My experience with Mr. Carlos Ruiz-Medrano was awful. He said my car will be ready the following day. 2 days later I have no news about my car. I call him, he didn't return Carlos Ruiz-Medrano was awful. He said my car will be ready the following day. 2 days later I have no news about my car. I call him, he didn't return my messages. The third day I went to the service center, and he mumble something about the amount of work they have. Four hours later while I waited at the service center my car was ready. I went for a 20,000 miles car service and my car had only 8,500 miles. The following say I noticed that the trunk door does not open, the front wipers are spiking, and the rear wiper is too big for my car. They put the wrong one. I made another appointment, but this time with another employee. I have to wait almost 3 weeks to repair something that they damage and mistakenly installed. More

It was excellent service and the personnel was friendly. The place is very clean and the staff is very professional. The place is very clean and the staff is very professional. More

I have been having some issues with my GLE53 AMG car, and my service agent Mr.Reydel Hernandez has been THE BEST, friendly, highly professional and at the end of the day he was able to follow up with your se my service agent Mr.Reydel Hernandez has been THE BEST, friendly, highly professional and at the end of the day he was able to follow up with your service team to get everything fixed. Thank you Very Much Rey! More