Mercedes-Benz of Pembroke Pines - Service Center

Brought my wife’s 2021 gla 250 in for lit engine light. Was told cylinder problem. Three weeks later (no loaner), got it back with a noise, Brought it back two more times but they were never able to fix Was told cylinder problem. Three weeks later (no loaner), got it back with a noise, Brought it back two more times but they were never able to fix the noise. I have read that the GLA series has a big problem with the cylinders and there really should have been a recall. Also, read the quality of the GLA series is not up to your other models.I have owned 7 different mercedes. My other car is a 2016 E350 and I expected to always stay with Mercedes, but this has been such a major headache and inconvenience that my wife wants me to sell the GLA(21000 miles) and buy her a Lexus or BMW. I want to thank your service manager and your service rep. for their excellent service. However, your service repairman created the noise when one didnt exist and never fixed the problem. Thank you, Michael Pascale. 796-439-9665 More

Excellent attention to customer needs and always providing customer support!! My service manager Peter Armstrong is awesome, he quickly handles my car maintenance needs works closely with the servic providing customer support!! My service manager Peter Armstrong is awesome, he quickly handles my car maintenance needs works closely with the service technician to resolve my car issues. More

Service department communication was sub-standard Service advisor did not have the professional courtesy to return calls or respond to texts Had to get Mercedes corporate Customer Care sub-standard Service advisor did not have the professional courtesy to return calls or respond to texts Had to get Mercedes corporate Customer Care involved to obtain responses Based on my experience, Autonation Mercedes dealerships in South Florida do not provide acceptable levels of service More

My vehicle had it's first service at Pembroke Pines Center. Mr. Melvin Hayes was amazing with getting me through the process efficiently. The facilities were very clean and inviting. I was impressed Center. Mr. Melvin Hayes was amazing with getting me through the process efficiently. The facilities were very clean and inviting. I was impressed, news channel, bottled water, coffee, and newspapers. I look forward to meeting Mr. Hayes for the next opportunity for him to provide world class service. More

Outstanding customer service, Well clean the facilities. Professional employees very friendly and courteous, Exceeded expectations. Professional employees very friendly and courteous, Exceeded expectations. More

Excellent service congratulations thanks to all the team special for Pedro and Orlando they made everything excellent special for Pedro and Orlando they made everything excellent More

You need to make an appointment to go for service but once you are there they treat you quick and down to the point. once you are there they treat you quick and down to the point. More

Convenient, fast and attentive care and Stephen Douglas as always took the best care of us. as always took the best care of us. More

Very professional and Pedro Rodriguez very knowledgeable and took care my problem thank you for your service and took care my problem thank you for your service More