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Mercedes-Benz of Pembroke Pines - Service Center
Pembroke Pines, FL
367 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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367 Reviews of Mercedes-Benz of Pembroke Pines - Service Center
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July 20, 2020
Excellent Service Roberto the service mechanic identified an axle crack and pulsation/vibration due to back rotor defect. He repaired both problems proactively before Roberto the service mechanic identified an axle crack and pulsation/vibration due to back rotor defect. He repaired both problems proactively before they became major issues.. He is a great asset to the Mercedes Benz dealership. Pedro the service advisor is very efficient, courteous, and professional. My thanks to Rick Castro the service director for concern that my visit was coordinated on a very high level. Safety during the Covid19 pandemic was a top priority. More
by dsmd@bellsouth.net
Employees Worked With
Rebecca Kelsey Sampson
March 10, 2020
STAY AWAY!!! TERRIBLE SERVICE DEPT. Shameful!! I had a scheduled appointment for my 10,000 mi at 3:00pm (Mercedes Pembroke Pines)... I arrived 2:50 to be respectful of my service adviso Shameful!! I had a scheduled appointment for my 10,000 mi at 3:00pm (Mercedes Pembroke Pines)... I arrived 2:50 to be respectful of my service advisor's time (Pedro Rodriguez) ... He told me to wait in the waiting area and he would be right with me.. 30 minutes LATER.. Still nothing... No one addressed me or even took my keys or information, my car sat aimlessly in the driveway as I did in the waiting area!! One would think your service and communication would be on a different level when dealing with Mercedes... Sadly Not... I left the dealership without any car service or customer service... I waited till the end of the evening to see if Mr. Rodriguez or anyone else from Mercedes would contact me to address the situation. Sadly Not... (so much for express service) ... I WILL NEVER BE BACK or REFER ANYONE TO PEMBROKE PINES MERCEDES... More
by helenhashouses
Employees Worked With
Pedro Rodriguez
March 02, 2019
STAY AWAY. The worst Mercedes Dealership in Florida. I have owned 14 Mercedes Benz vehicles. This dealership has the worst customer service. The worst sales department and they took no responsibility w I have owned 14 Mercedes Benz vehicles. This dealership has the worst customer service. The worst sales department and they took no responsibility with putting my wife’s SAFETY in jeopardy. The service manager is concerned with covering is behind and is only concerned with the bottom line. The General Manager Bert Martinez is unresponsive to calls an emails until AutoNation corporate gets involved. The Fort Lauderdale Dealership cleaned up their mess and did so knowing full well that it was only to take care of the customer and make thing right. Something that Mercedes Benz of Pembroke Pines does not comprehend. 4 times I have walked into that dealership since moving to Broward County and every time I walk out wondering how Mercedes lets them keep this dealership. STAY AWAY. More
by Uofmiamialum
Employees Worked With
Bert Martinez.
November 04, 2018
Tried to get us to pay for services not needed We needed an oil change for our 2013 GL 450. Service advisor called us and said we needed 2 rear tires, cost over $700, alignment, over $200, and bra We needed an oil change for our 2013 GL 450. Service advisor called us and said we needed 2 rear tires, cost over $700, alignment, over $200, and brake pads and rotors, over $900. Since I had just put 2 new tires on the front 3 weeks ago and had it aligned I knew something was fishy. I also knew the back tires were ok because I measured them myself! We has a mechanic look at our brakes and rotors. 80% in the back and 60% in the front. No problems! To say they were going to rip me off is an understatement. Beware as car sales must be soft! More
by BZ
Employees Worked With
Pedro Rodriquez.
March 07, 2018
Bad service two cars were serviced there and I had a very bad taste of the service received and treatment of the employees. Enrique Lopez 305 962 3980 two cars were serviced there and I had a very bad taste of the service received and treatment of the employees. Enrique Lopez 305 962 3980 More
by HenryL
Employees Worked With
Gonzalo Polanco, james collins
December 23, 2016
Very happy Chris my service writer was very good to my surprise I have been there before and was very disappointed. I hope he stays because I would work with hi Chris my service writer was very good to my surprise I have been there before and was very disappointed. I hope he stays because I would work with him again More
by mish
Employees Worked With
Chris Minino
January 31, 2014
Our buying experience was excellent with Bernard. but the service dept, is top notch ,we had a few concerns and our service writer Mr. Perez took great care of us, as we have been costumers of this dealershi service dept, is top notch ,we had a few concerns and our service writer Mr. Perez took great care of us, as we have been costumers of this dealership since 2010. our E550 had some things that needed attention, they had a loaner for us and took the car for a week and we got it back today, every thing taken care of and the car was spotless. a Great dealership more dealers should see how they do it and go from there.BG More
by dropinaline
Employees Worked With
Francisco Perez
