Mercedes-Benz of Pembroke Pines - Service Center

My experience at the dealership has always been good. Mr. Fernandez is always ready to provide excelent service and keeps me updated on the progress of the job. Mr. Fernandez is always ready to provide excelent service and keeps me updated on the progress of the job. More

Great advisor. Customer friendly in going over information on a B service. One of the best advisors I have dealt with on my car. Great experience, fast service. information on a B service. One of the best advisors I have dealt with on my car. Great experience, fast service. More

The WORST, rude, inconsiderate and downright nasty!!! I am going to report this dealership to MB, Recently moved to Weston and have always received unbelievable service from Mercedes - this dealership is a am going to report this dealership to MB, Recently moved to Weston and have always received unbelievable service from Mercedes - this dealership is an embarrassment. I will never go back More

My 1st service & Mercedes experience, vehicle showed service was due & I scheduled it. When I dropped off, after 1 hour, Dealer advised it wasn't needed for another 1,500 miles. I expected at least fo service was due & I scheduled it. When I dropped off, after 1 hour, Dealer advised it wasn't needed for another 1,500 miles. I expected at least for my troubles they'd return the car washed (takes them 5 min. in their carwash) but no such service. BMW service always returned my car washed. Expected more from Mercedes. More

This is the 3rd time I visit the service department, is always 30 minutes just drop off the car. Car is great, but service is not up to par. I gotten better service with other German brands and a lot bett always 30 minutes just drop off the car. Car is great, but service is not up to par. I gotten better service with other German brands and a lot better service with any Japanese. More

Today I was called by Mercedes-Benz Concerning my GPS map update. I was assured that my service problem was a miscommunication And I was offered a total refund. I’m glad we were able to clear this problem u update. I was assured that my service problem was a miscommunication And I was offered a total refund. I’m glad we were able to clear this problem up as I have had good service from the Dealership in the past. More

Excellent Service Roberto the service mechanic identified an axle crack and pulsation/vibration due to back rotor defect. He repaired both problems proactively before Roberto the service mechanic identified an axle crack and pulsation/vibration due to back rotor defect. He repaired both problems proactively before they became major issues.. He is a great asset to the Mercedes Benz dealership. Pedro the service advisor is very efficient, courteous, and professional. My thanks to Rick Castro the service director for concern that my visit was coordinated on a very high level. Safety during the Covid19 pandemic was a top priority. More

STAY AWAY!!! TERRIBLE SERVICE DEPT. Shameful!! I had a scheduled appointment for my 10,000 mi at 3:00pm (Mercedes Pembroke Pines)... I arrived 2:50 to be respectful of my service adviso Shameful!! I had a scheduled appointment for my 10,000 mi at 3:00pm (Mercedes Pembroke Pines)... I arrived 2:50 to be respectful of my service advisor's time (Pedro Rodriguez) ... He told me to wait in the waiting area and he would be right with me.. 30 minutes LATER.. Still nothing... No one addressed me or even took my keys or information, my car sat aimlessly in the driveway as I did in the waiting area!! One would think your service and communication would be on a different level when dealing with Mercedes... Sadly Not... I left the dealership without any car service or customer service... I waited till the end of the evening to see if Mr. Rodriguez or anyone else from Mercedes would contact me to address the situation. Sadly Not... (so much for express service) ... I WILL NEVER BE BACK or REFER ANYONE TO PEMBROKE PINES MERCEDES... More